Ratings based on 1,892 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from US

More than an hour for shuttle to arrive

Posted Dec 1, 2016
Pros: New, fresh layout. Good bar/small plates service.
Cons: Shuttle
Location: Convenient for a morning meeting at the airport--if the shuttle arrives.
Everything went fine until we called for the shuttle from the airport back to the Hyatt House--THREE times. We waited outdoors in the rain for one hour and ten minutes for it to arrive, despite constant reassurance that it was "20," "five," "a few" minutes away.
3 out of 5
by A verified traveler

Convenient to Dulles corridor

Posted Nov 29, 2016
Solid three star hotel with basic amenities. Between the challenge of finding parking each day at the property (comfort inn and Hyatt apparently share the parking lot along with commercial vehicles) and the frustration of the exit road backing up each morning with lines of enormous dump trucks delaying access to route 28 - I wouldn't recommend the location or hotel. Several instances of returning from work (was there for a business trip) to find multiple Loudon County Sherrif vehicles actively involved with either guests or the location was also a big turn off to staying here again.
Comment from Hotel Management
Nov 29, 2016 by Philip Hawes, Front Desk, Hotel Management
Thank you for taking the time to leave your feedback. We are very sorry to hear of these frustrations during your stay. Thanks for staying with us!
5 out of 5
by A verified traveler

Posted Nov 15, 2016
Excelente servicio, estancia agradable, muy buena ubicacion, lo recomiendo.
Comment from Hotel Management
Nov 18, 2016 by Philip Hawes, Front Desk, Hotel Management
Thank you so much for taking the time to leave your feedback! We are glad that you enjoyed your stay!
5 out of 5
by A verified traveler from US

conveniently located hotel

Posted Nov 14, 2016
clean, friendly staff, great location, would recommend
Comment from Hotel Management
Nov 18, 2016 by Philip Hawes, Front Desk, Hotel Management
Thank you so much for taking the time to leave your feedback! We are glad that you enjoyed your stay!
5 out of 5
by A verified traveler from US

Had to stay here again

Posted Nov 9, 2016
Location: We had a 6 am flight out of Dulles so the property was perfectly placed. It's off a fairly busy highway yet very quiet.
Wonderful property in a great area of Virginia. Clean, safe and quiet property. You will definitely need transportation to get to the sights and restaurants. Staff is professional and even came around during their exceptional breakfast buffet to ask how the stay was going. Maybe a prepackaged grab bag of pastries for early check outs will be great. Our door handle was kind of broken.
Comment from Hotel Management
Nov 18, 2016 by Philip Hawes, Front Desk, Hotel Management
Thank you so much for taking the time to leave your feedback! We are glad that you enjoyed your stay!
5 out of 5
by A verified traveler from US

Beautiful, large room

Posted Nov 7, 2016
Short stay, layover during international travel. Good food at the bar, large drink selection.
Comment from Hotel Management
Nov 8, 2016 by Philip Hawes, Front Desk, Hotel Management
Thank you for taking the time to leave your feedback! We are glad that you enjoyed your stay!
4 out of 5
by A verified traveler from Lynchburg, VA

Beautiful and convenient

Posted Nov 7, 2016
Pros: All of the above.
Cons: No tub. Only showers.
Location: Airport is one exit away with free shuttle!
This hotel is comfortable, quiet and clean. You have all you need and more.
Comment from Hotel Management
Nov 8, 2016 by Philip Hawes, Front Desk, Hotel Management
Thank you for taking the time to leave your feedback! We are glad that you enjoyed your stay!
5 out of 5
by A verified traveler

Posted Oct 30, 2016
Pros: Very nice and clean, and provided a nice sized fridge for my groceries. Separate sink from bathroom allowed persons to get ready at the sink, while someone showered- made daily prep very easy and quick. Very comfortable queen sized beds with a pull out couch as well.
Cons: Couldn't find a DVD player in the room. Could just have been user error.
Location: Very centrally located in Sterling. Close by to shopping, and museums, and the airport.
Comment from Hotel Management
Nov 2, 2016 by Philip Hawes, Front Desk Supervisor, Hotel Management
Thank you so much for taking the time to leave your feedback! Just FYI, in case you stay with us again, we do offer DVD players to borrow from our Front Desk. We are glad that you enjoyed your stay!
5 out of 5
by A verified traveler from US

Awesome

Posted Oct 24, 2016
Pros: Outstanding
Cons: Nothing
Location: Great location
Clean,upgraded, fast internet , easy Parikh. , quiet, breakfast is excellent and included. I worked out at the gym and the machines are new with tv. Everyone went excellent
Comment from Hotel Management
Oct 25, 2016 by Philip Hawes, Front Desk Supervisor, Hotel Management
Thanks for taking the time to leave your feedback! We are glad that you enjoyed your stay.
5 out of 5
by A verified traveler

Un día

Posted Oct 18, 2016
Solo me hospedé una noche, llegue a las dos am, rápido check in, habitaciones muy confortables y comodas. Buen desayuno. No tengo quejas
Comment from Hotel Management
Oct 18, 2016 by Philip Hawes, Front Desk Supervisor, Hotel Management
Thank you so much for taking the time to leave your feedback! We are glad that you enjoyed your stay!