Ratings based on 1,995 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great hotel, bit noisy in the morming

Posted Jul 24, 2017
Everything was great, until the morning where there was constant "backing-up" beeping from the quarry across the street. No noise during the weekend, which made the hotel perfect
5 out of 5
Recommended
for Everyone
by A verified traveler from Renton, WA

Family Vacation

Posted Jul 16, 2017
Pros: Roomy, clean, and breakfast included.
Cons: Every is great including parking.
Location: We mostly drive and spend most of our time in WA DC.
Hotel was clean and new, breakfast was awesome and plenty of choices, staff are very helpful and friendly. The only thing that we dislike is the 2 tolls crossing to WA DC.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago to DC

Enjoyable 10 day stay with 5 people in our room.

Posted Jul 6, 2017
2 adults & 3 children had a very comfortable stay as we made it just like our own vacation property with the mini kitchen all set up for our 10 day stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
Very nice. Clean, updated, staff I good. Highly recommended
1 out of 5
by A verified traveler from CA

Room no good

Posted Jul 5, 2017
Shown pictures were not close to given room. Trrrible, No bath tub, shower not working well.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect Stay

Posted Jul 4, 2017
Cynthia at the front desk was amazing. She made me feel welcomed and gave me all the information I needed. Thank you for the great customer service.
Comment from Hotel Management
Jul 5, 2017 by Philip Hawes, Front Desk, Hotel Management
Thank you for taking the time to leave your feedback! We are glad that you enjoyed your stay with us! Your kind words will be passed along!
5 out of 5
Recommended
for Everyone
by A verified traveler from more

Nice clean friendly Hotel

Posted Jul 3, 2017
Nice pick up from Dulles very wellcoming and cmfortable Near by very big take out food and drink hub
Comment from Hotel Management
Jul 5, 2017 by Philip Hawes, Front Desk, Hotel Management
Thank you for taking the time to leave your feedback! We are glad that you enjoyed your stay with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from indiana

Room near Dulles

Posted Jun 25, 2017
Pros: Clean and comfortable
Hotel was clean and comfortable with microwave, refrigerator, hot plate and dishwasher. It is near Dulles airport with ready access to Reston which is a great place to eat/shop. The train into DC is nearby and easily accessible. The price is much better than similar accommodations in Reston. No restauarant, but breakfast was good, served on nice china during the week, and a sandwich bar available at night .
Comment from Hotel Management
Jun 30, 2017 by Philip Hawes, Front Desk, Hotel Management
Thank you so much for taking the time to leave your feedback! We are glad to hear that you enjoyed your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Good but Mediocre Customer Service

Posted Jun 24, 2017
Even though the hotel is pretty good overall, major warning: Do not jump into the wrong shuttle van! This is when their customer service go south, they are not ready to deal with this situation, even though a receptionist accepted that it happens a lot. They have multiple Hyatt Houses in the area and their shuttle vans are close to identical, so if you make the big mistake of jumping into the wrong Hyatt house shuttle van and end up in the wrong Hyatt house, you better be ready to catch an Uber or Taxi because they wont help you get to the right Hyatt House, not only they won't help you, but will give you attitude and a big runaround leaving you stranded to fend for yourself, this is what happened to me on my very first night at the hotel.
Comment from Hotel Management
Jun 30, 2017 by Philip Hawes, Front Desk, Hotel Management
Thank you so much for taking the time to leave your feedback! We are glad that you enjoyed your stay with us overall. I am so sorry to hear that about the situation you had with the shuttle. That must have been frustrating. We are a franchise location, and are owned by a different company than other Hyatts in the area. At our hotel we try to help any way we can with that situation, and our drivers are happy to pick up at another Hyatt House if you were taken the wrong one. I am sorry to hear that the Hyatt House you were taken to was not helpful. Thank you for the comments so that we are aware of these issues.
4 out of 5
Recommended
for Everyone
by A verified traveler from Port Orange, FL

Almost perfect!

Posted Jun 5, 2017
Pros: Location near the airport, yet quiet.
Cons: The door lock to our room should be fixed & the bathroom slider was jury-rigged to unlock. My wife kept locking herself in and get the spa fixed.
Location: Steven Udvar-Hazy Air and Space Museum was very close and wonderful!
The room and staff were wonderful. We did have a couple of issues where at one point we were locked out of our room because the door would not work, but that was fixed pretty quickly. The only other issue is that the spa was not working correctly and would not get hot. We had run a half marathon that morning and were so looking forward to soaking in the tub, but when we got there it was cold and the life guard on duty said it was not working. He tried putting it on to get it to heat up and we waited a while, but no luck. :-) Other than those things, the place was wonderful the breakfast was great, including cooked to order omelets and a great variety of other items. The staff were polite and did their best to help when they could. The suite was comfortable and spacious and offered great amenities like a small kitchen. It is close to the Air and Space Museum at Dulles and very centrally located for all the events we were attending. We would stay again, but hope the hot tub will be working next time.
Comment from Hotel Management
Jun 15, 2017 by Philip Hawes, Front Desk, Hotel Management
Thank you so much for taking the time to leave your feedback! We are so glad to hear that you enjoyed your stay with us. I sincerely apologize for the issues you experienced with your room and that the hot tub was not working. We appreciate the comments so that we can improve. Our hot tub is currently being fixed and will be working soon! Thank you for staying with us and we hope we will see you again soon!