Very nice hotel but beware of the powdered eggs
Posted Sep 15, 2015
The hotel was very nice – modern property with a large room, everything was kept very clean and the staff were all very pleasant.
We enjoyed our stay but had one issue that may not be a big deal for everyone, but is for me. I enjoy long lazy breakfasts while on vacation but only had breakfast at the hotel on out first morning. The reason? The dreaded powdered eggs. The hotel’s online advertising is open to interpretation, as is the description on the Expedia webpage (Breakfast…is a buffet, with cooked-to-order omelets and egg dishes) but in the hotel real eggs are promised. There are photo ads in the elevators showing fried eggs, and a promise of breakfast being cooked-to-order PLUS at the buffet itself there is a largish sign proudly stating the use of farm fresh eggs. However there is not a real egg to be had on the premises.
We asked the cook/chef for fried eggs, and he was puzzled when we showed him the sign that everyone can see about the use of farm fresh eggs. It seemed to be news to him (perhaps he was new). My wife even explained the concept of eggs in shells, as he didn't seem to understand the issue. The very pleasant lady at the front desk was equally puzzled by my enquiry about the hotel advertising not matching what was available – she seemed to be unaware of what was being served in the restaurant.
None of this is very reassuring – that the frontline staff don’t know what is being promised in the advertising (or on signs that they surely must have seen).