Expected better from Hilton. My mistake.
Posted Dec 6, 2016
Stayed for a week at the McLean Hilton with my wife and 2 year-old son. Was a bit surprised when the generally unhelpful staff informed me they would not heat up a new, unopened bottle of milk for my kid's cereal... Was a LOT surprised when the staff subsequently decided to add insult to injury by chastising me for 'not checking with the hotel ahead of time' to ensure they could accommodate the apparently Herculean task of warming 6 ounces of milk. I guess I must have been in the wrong for assuming a routine, basic guest service that any Motel 6 could have done with a microwave surely must be within the realm of the possible @ Ye Olde Hilton... I would have kept it in mind for my next stay, except that won't be happening because they also refused to add any points whatsoever to my HHonors account because I booked through Expedia. Sorta limits the "Honor"-part of their whole program. Looks like I will have to be satisfied by the Front Office Manager who wrote me a few days later to inform me he would look into "...how it was possible that we could not find a way to accommodate you with a most basic request ." Keep looking, Brother. Please mail me any updates to my new address care/of Hyatt.