Exterior

Reviews of Holiday Inn Arlington at Ballston, an IHG Hotel

3 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 400 out of 1002 reviews" "
Rating 8 - Good. 359 out of 1002 reviews" "
Rating 6 - Okay. 123 out of 1002 reviews" "
Rating 4 - Poor. 72 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Richard,We're delighted to hear about your pleasant experience at Holiday Inn Arlington At Ballston! Providing a comfortable stay for our guests is always our priority, and we're eager to welcome you back for another enjoyable visit.

6/10 Okay

Jill

Liked: Staff & service
Stayed 1 night in Apr 2024

4/10 Poor

April

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff at the hotel were very friendly and helpful, but the hotel itself is not clean and the walls are paper thin. It's a great location in a safe, walkable area.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Dear April,Thank you for your review. We value your feedback and the time you've taken to share. While we're excited that our hospitable team and fantastic location were the highlights of your stay, we are distressed that the same cannot be said about our accommodations and appearance. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. We would be honored to have another chance to welcome you back and change your perceptions.

8/10 Good

Ashley

Liked: Cleanliness, staff & service
Overall nice place. Could use updating and some maintenance.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Ashley,It's always a pleasure hearing from our guests. Thank you for choosing Holiday Inn Arlington At Ballston, and we'll keep your suggestions in mind as we continuously update our property for our great guests. We're thrilled you enjoyed your visit, and we hope to see you again soon.

10/10 Excellent

Imani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay
Stayed 1 night in Apr 2024
Response from General Manager on Apr 5, 2024
Dear Imani,Thank you for the five-star review! We're happy to hear you had such a cozy stay with us at Holiday Inn Arlington At Ballston, and we hope you'll visit us again soon.

8/10 Good

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and price. Hotel is showing wear and tear for its age, but most likely reflected in the price. Besides, it’s a great area to get out and the metro is a short walk away.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Bradley,Thank you for sharing your experience with us! We are grateful for your positive feedback about our location and affordability. Your perspective regarding our visual appeal is also greatly appreciated as we strive to improve our facilities. It was a pleasure having you stay at Holiday Inn Arlington At Ballston, and we look forward to welcoming you back on your next visit!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Syrita, smyrna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Syrita,Thanks for choosing Holiday Inn Arlington At Ballston. Our team is pleased you had an enjoyable stay at our hotel. It would be our pleasure to welcome you back!

10/10 Excellent

kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Condition pleasurable experience.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Kevin, Thank you for your positive feedback! We're thrilled to hear that you had a pleasurable experience and thoroughly enjoyed our property. Your satisfaction is our priority, and we're grateful for your kind words. We look forward to welcoming you back for another fantastic stay in the future!

2/10 Terrible

barry

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Key security system not operationall over entire holiday weekend. Very minimal staff working at hotel. This was particularly problematic when fire alarm was set off shortly after 6.00 am on Sat morning. One guy on duty untrained & overwhelmed by situation. Policy re room cleaning not communicated at check in. Last time I’m staying at a Holiday Inn. Score 1 out of 10.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 22, 2024
Dear Barry,Thank you for sharing your concerns regarding our key system and the disturbance you encountered. Our team is committed to ensuring guest safety and satisfaction, and we will work to improve these aspects of our guest experience. We value your feedback and hope to have the opportunity to better serve you in the future.

2/10 Terrible

Christopher

Stayed 1 night in Feb 2024

2/10 Terrible

Ibrahem

Business traveler
Disliked: Property conditions & facilities
The property was not clean , our room was not clean either. Broken bathtub, broken sink. This is the last time I will stay in this property.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 10, 2024
Dear Ibrahem,Your feedback is valuable as it helps us improve. Please accept our apologies for any concerns about cleanliness and for any issues with the bathroom. This does not represent the level of accommodations we aim to provide, and we'll look into your comments further. Should you be in the area again, please consider coming back to see us.

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy checkin
Stayed 1 night in Jan 2024
Response from General Manager on Jan 18, 2024
Dear Maria,Thank you so much for choosing to stay with us at Holiday Inn Arlington At Ballston. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here if you have other options
The condition is really poor, the door slam like crazy, the vending machines don’t work, lights are flickering. The front desk people is pretty unfriendly too, overall bad experience.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 13, 2024
Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about noise and upkeep as well as for any disappointment with service. We'll keep your comments in mind, and we hope to see you again should you be back in the area.

4/10 Poor

Walter

Disliked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Fantagsia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Love the desk person lastnight she was very helpful and friendly the room was veey comfortable and clean
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Thank you so much for the high rating. We're so happy to know that our clean, comfortable accommodations and our team's attentive service were the highlights of your visit. Please consider coming back to join us again soon.

2/10 Terrible

Evelyn

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Faulty elevators that didn’t work. Had a panic attack every time. Also their cards don’t work to open the door, a worker had to come up with me!
Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Evelyn,We sincerely apologize for the inconvenience you experienced with our elevators and card access during your stay. Your safety and comfort are paramount, and we will take steps to address and resolve these issues to ensure they do not happen in the future. Your feedback is invaluable, and we appreciate your patience. We hope you'll give us another chance to provide you with a smoother and more enjoyable stay in the future.

4/10 Poor

Gwendolyn

Disliked: Cleanliness, staff & service, property conditions & facilities
I cant believe that this is a 3 star hotel. The room smelled bad, and the staff refused to move us. The TV was totally broken with red lines through the screen. The bath was unusable, with no drain plug. The bed covers were way too thin and we had to get extra blankets.
Response from General Manager on Jan 9, 2024
Dear Gwendolyn,Your feedback is valuable as it helps us improve. Please accept our apologies for any disappointment with the service and bedding as well as for any issues with the bathroom and TV. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again should you be back in the area.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met my expectations for cleanliness , comfort and convenience at a reasonable price for the area.
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 9, 2024
On behalf of the Holiday Inn Arlington At Ballston team, thank you for staying with us and for your review! We're elated that our clean, comfortable accommodations and great value were both highlights of your visit. We hope to welcome you and your family back the next time you're in the area!

6/10 Okay

Kai

Stayed 2 nights in Dec 2023

2/10 Terrible

Bob

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
You should not be including this dump with surly staff on your website.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Bob,It was a pleasure having you stay with us during your recent visit, though we are sorry to learn we did not meet your expectations. We will be speaking with our team members to ensure courteous and professional service is provided at all times. This is not the lasting impression we want you to have, so we truly hope you will consider joining us again in the future so that we can deliver the exceptional stay you expected and deserve.

10/10 Excellent

Hart

Stayed 3 nights in Dec 2023

2/10 Terrible

heidy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service no support
It was not clear that you had to be 21 to be let in and they would not refund neither one of two reservations. We had no place to stay as a result. There should be a box that needs to be checked that you are of age so that buyer knows ahead of time.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Heidy,Thank you so much for your comments. We're sorry to hear that you didn't have a good experience with us and that our policies caused any inconvenience. Please know that notice of our minimum check-in age can be found online for our guest's convenience before booking. In addition, for all billing inquiries, we encourage you to reach out to the third-party site you booked with, as they will be the best ones to assist you. We wish you all the best and hope you will consider giving us another chance in the future.

6/10 Okay

Nour

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room had a broken thermostat. The staff moved us to a different room the thermostat was functioning to adjust the temperature but the fan switch was broken and could not switch it from high low mode. This room did not have a microwave but had the machine using capsules but no tea capsules were available/provided.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Nour,Thank you for your review. We are disappointed that our accommodations were not what you expected. Providing clean, comfortable, and well-maintained lodgings is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. It is our hope that you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service
Good price. No extras.
Super easy to check in and park. Extremely helpful desk staff. Lots of take out and delivery options nearby. We got Chinese food in less than half an hour. Nice and quiet. Later check out time (noon). Roomy room. Downers: mattress too soft, no extra blankets or pillows. You have to pay extra for breakfast. The place is very clean but also cheap looking and worn.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 20, 2023
Dear Ann,Thank you for sharing your comments with us. We are glad to know that you appreciated our helpful staff members, easy check-in process, and peaceful atmosphere. However, we will take your concerns regarding our bedding into consideration. Thank you, and we hope to have the opportunity to show you an even better visit in the future.

8/10 Good

Irvin

Liked: Cleanliness, staff & service, property conditions & facilities
Mimi was great at the front desk. Great attitude and charismatic
Stayed 1 night in Dec 2023
Response from General Manager on Dec 15, 2023
Dear Irvin,Thank you for your great review. At Holiday Inn Arlington At Ballston, we work hard to offer high-quality service to every guest, and we will make sure to share your compliments with Mimi to give her the recognition that she deserves. She will be delighted to hear your kind words! It was a pleasure having you here, and we hope you return soon.

2/10 Terrible

Michael

Stayed 4 nights in Dec 2023

2/10 Terrible

Shani

Stayed 3 nights in Nov 2023

10/10 Excellent

Lynnette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Cory, Auburn

Stayed 1 night in Dec 2023

10/10 Excellent

Edgar David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean near everything
Stayed 4 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Edgar,We take great pride in keeping our property in top-notch condition, and your recognition is greatly appreciated. It was a pleasure to host you at Holiday Inn Arlington At Ballston, and we look forward to your next stay!

10/10 Excellent

Cristhian Julián

Stayed 3 nights in Nov 2023

6/10 Okay

Kimberley

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very run down. No coffee available. There was one coffee pod in our room. The elevators looked like a they'd been trashed and our bathroom had seem better days. Overall the place needs a makeover.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Kimberley,Thank you for choosing to stay with us during your recent trip. We're disappointed to learn we fell short of expectations during your visit. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. Also, we're sorry for any inconvenience you encountered while you were here. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been duly noted and will be promptly addressed. We appreciate your feedback and wish you safe travels ahead.

8/10 Good

Steven

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wouldn’t stay here in future
Stayed 1 night in Nov 2023
Response from General Manager on Nov 18, 2023
Dear Steven,Guest satisfaction means everything to our team, so we're surprised and saddened to hear you won't stay with us in the future. To better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We're grateful for your time and wish you safe and happy travels.

10/10 Excellent

Paola

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jose, Bryan

Stayed 1 night in Nov 2023

2/10 Terrible

Alysia

Traveled with family
Liked: Cleanliness
Disappointing
I did not receive the room I ordered. And the TV didn't work. I came to relax and enjoy but it's not really possible when you don't receive what you paid for and the room is not functioning condition. Thankfully the staff was amazing and very polite and helpful, but still the room was just not up to standards
Not working
Didn't work the entire stay
Not a luxury king as reserved
Stayed 1 night in Nov 2023
Response from General Manager on Nov 16, 2023
Alysia,It's great that our friendly staff pleased you; however, we sincerely apologize that our accommodations failed to hit the mark with you. Your voice has been heard, and we will keep your feedback in mind as we make changes. Thank you for allowing us to host you, and we hope you have safe and pleasant travels.

4/10 Poor

Pamela

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stay Elsewhere
I’m from the area. We were there for a funeral to honor my dad as a retired Arlington Co. police officer. My sisters wedding reception was held in your hotel 30 years ago. The young lady who check us in was very sweet & friendly. The rooms left a lot to be desired. We had several rooms booked and I don’t think the bathrooms have been redone since my sisters wedding reception! The ceilings in the showers had major water leaks, one room the tub was leaking horribly and the sink in my room looked like the sink and counter were coming apart. Not stopped drain either. A little disappointed in the fact that there’s no continental breakfast or even complimentary coffee for guests. I hate to say it but, out of 10, I’d give this hotel maybe a 4. My sisters door to her room was so bad, they had to literally slam it to get it to close (wake up everyone!) My mind was exhausted, otherwise I would have taken pictures.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 7, 2023
Dear Pamela,The issues you raise are important to us. While we're glad you felt welcome upon arrival, we apologize for any concerns about the condition of the property. We'll keep your comments in mind for future improvements, and we hope you'll consider staying with us again should you be back in the area.

2/10 Terrible

Krystal

Stayed 1 night in Nov 2023

10/10 Excellent

DAHIRIA, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from General Manager on Nov 5, 2023
Dear Dahiria,Thank you for your five-star rating. We're glad you had a good experience with us and look forward to your next visit to Holiday Inn Arlington At Ballston!

6/10 Okay

michael

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is a little dated and needs to be spruced up. The beds were OK, but need replacement. A vending machine or fitness machine is lacking.
Stayed 4 nights in Oct 2023
Response from General Manager on Nov 2, 2023
Dear Michael,Thank you for sharing your comments with us. We strive to provide our guests with updated and comfortable accommodations on all occasions, and we will certainly take your concerns on this matter into consideration. Thank you, and we hope to have the opportunity to show you a better visit in the future.

6/10 Okay

Ming-Hsuan, Cupertino

Business traveler
Disliked: Amenities
okay value for the price
Stayed 1 night in Oct 2023
Response from General Manager on Nov 1, 2023
Dear Ming,Thank you for your recent stay and we appreciate you taking the time to share your comments. We're glad to hear you had a pleasant experience and that you welcomed our affordable rates. We're grateful for your review, and we hope to exceed your expectations the next time you're in the area.

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Metro station
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 29, 2023
Dear Carlos,We always enjoy hearing from our guests, and we're glad our location worked well for your trip. The next time you're in town, we'd be happy to host you again.

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
The hotel is very close to the main business centre. Lots of bars and esting places close by. Fast food there is Starbucks and McDonalds and then if you head into the small shopping Mall next to Maces there is a Chicken-Fil-A. Fantastic burgers. The hotel is about 25 to 35 mins from the airport depending on traffic. Uber, 35-49 dollars.
Stayed 4 nights in Oct 2023
Response from General Manager on Oct 29, 2023
Dear Richard,Thank you for sharing your feedback! We are thrilled you enjoyed our prime location near the business center and various dining options. We hope to have the opportunity to welcome you back soon for another wonderful stay at the Holiday Inn Arlington At Ballston.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Bayanjargal

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Belle, Harrison City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was delightful as well as helpful. Coffee maker was not working and was replaced right after I reported it. The breakfast items seemed expensive and limited. I appreciated the short walk to the Metro. Also appreciated a secure place to store my luggage while waiting for my plane later in the day.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 18, 2023
Thank you so much for choosing to stay with us at Holiday Inn Arlington At Ballston. We are thrilled to learn you had a comfortable stay with us. We pride ourselves on providing an excellent stay for our guests, so it is good to hear that our team worked efficiently to accommodate you and replace the broken coffee maker. We will be sure to pass along your kind feedback to the team, as it is sure to make their day. We hope to see you again soon; hosting you was a pleasure.

10/10 Excellent

Edgar David

Stayed 3 nights in Oct 2023

10/10 Excellent

Kevin

Traveled with family
Liked: Amenities
Clean, convenient and great parking.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 18, 2023
Dear Kevin,Thanks so much for your review of Holiday Inn Arlington At Ballston. We're delighted to hear our high standards of cleanliness and convenient parking impressed you. Please come back and see us soon!