Exterior

Reviews of Holiday Inn Express Hotel & Suites Fredericksburg, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 525 out of 1010 reviews" "
Rating 8 - Good. 281 out of 1010 reviews" "
Rating 6 - Okay. 94 out of 1010 reviews" "
Rating 4 - Poor. 73 out of 1010 reviews" "
Rating 2 - Terrible. 37 out of 1010 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great with the property except for the noise level above us…. Maybe kids in the room?
Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick overnight stay so we did not get to use all of the amenities, but overall a good experience. Great breakfast selections and clean.
Stayed 1 night in Mar 2024

4/10 Poor

Christopher

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jenny

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great staff
Stayed 1 night in Mar 2024

10/10 Excellent

Tatiana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and updated. Very nice and conveniently located.
Stayed 1 night in Mar 2024

10/10 Excellent

peter, hawley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have 3 oversized parking spaces if towing a boat or trailer.
Stayed 1 night in Mar 2024

8/10 Good

Susan

Stayed 1 night in Mar 2024

8/10 Good

Lori-Ann

Traveled with family
Liked: Cleanliness
Close to I-95. Convenientv1 night stop. Good compared to other options in the area as some are quite run down.
Stayed 1 night in Mar 2024

6/10 Okay

Michel

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I guess because of spring break, there was a lot of people and kids. Very noisy, we could hardly ear the reception guy. Not his fault at all.
Stayed 1 night in Mar 2024

8/10 Good

William

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fresh and new feeling.
Stayed 1 night in Feb 2024

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice !
Stayed 2 nights in Feb 2024

10/10 Excellent

sherree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was the best we ever had. Beds are super comfy
Stayed 1 night in Feb 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, comfy and staff was helpful. Breakfast was tasty and a variety so everyone found something they liked. Would stay here again in the future.
Stayed 2 nights in Feb 2024

10/10 Excellent

Bill

Liked: Property conditions & facilities
Very nice
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel - clean, nice shower, very comfortable bed. Free breakfast was very nice - good selections, replenished as needed. Great staff in the dining area. Only thing missing was availablity of 24 coffee/tea. Would have enjoyed that option.
Stayed 1 night in Feb 2024

10/10 Excellent

Kiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Hyun

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023

10/10 Excellent

Joanne

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The facility is well maintained and clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and easy. Receptionists were both very helpful. Had a problem with tv. She came to help, couldn’t fix it, gave us another room! She recommended a great place to eat!
Stayed 1 night in Jan 2024

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Josue

Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Dana, New York

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s ok. Towels are super hard and AC unit did not work properly and caused us an allergic reaction so we just turned it off…
Stayed 1 night in Jan 2024

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michelle on Jan 22, 2024
Thank you so much for letting us know you enjoyed your stay.We appreciate you.

10/10 Excellent

Karen

Traveled with group
Liked: Staff & service, property conditions & facilities
It is convenient for our traveling and close to the major highway
Stayed 1 night in Jan 2024
Response from Michelle on Jan 22, 2024
We are so pleased that we met your expectations.Thank you for choosing us and we hope that you will return when your travels brining you back into our area.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

ERIN

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique or special. Needed a place to stay for an event in town.
Response from Michelle on Jan 20, 2024
Thank you so much for choosing us.We appreciate you and hope you will return when your travels bring you back in our direction.

10/10 Excellent

ethan

Stayed 1 night in Jan 2024
Response from Michelle on Jan 12, 2024
Thank you for letting us know you had a great stay.We appreciate you and thank you for being a great guest.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michelle on Jan 11, 2024
Thank you for letting us know you had a great experience.We appreciate you choosing us and for being a great guest.

10/10 Excellent

sridhar

Stayed 1 night in Jan 2024
Response from Michelle on Jan 23, 2024
Thank you for letting us know that you enjoyed your stay.We are so pleased that we met your expectations.Thank you for choosing us.

6/10 Okay

Michael

Stayed 1 night in Jan 2024

6/10 Okay

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michelle on Jan 4, 2024
Hi;We appreciate you letting us know about your experience.Thank you for choosing us and we hope you will return.

6/10 Okay

Glenn

Liked: Staff & service, amenities, property conditions & facilities
The room, especially the bathroom, was a little dirty. Stains on the walls near the toilet was really gross. Bed was clean and comfortable. They were also short staffed on the morning of departure, leading to long lines for checkout. There was literally no one at the desk for 15 minutes. Doubtful I’d stay there again and I will be in the region again.
Stayed 1 night in Dec 2023
Response from Michelle on Jan 4, 2024
Hi;Thank you for brining this to our attention.We sincerely apologize for your experience.Thank you for choosing us and we hope that you will change your mind and give us another opportunity to serve you well in the future.

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off 95. Clean, friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was unexpected stay due to weather got tough to drive through. We booked the room and arrive within 45 min, arriving at noon. The desk let us checkin 3 hours prior to checkin time which we were grateful for. Beds were great and comfy!
Stayed 1 night in Dec 2023
Response from Michelle on Jan 1, 2024
We are so happy to hear that you had a great stay with us!Thank you for being a great guest as well.

10/10 Excellent

robin

Stayed 1 night in Dec 2023
Response from Michelle on Jan 3, 2024
Thank you so much for being a great guest!We appreciate you choosing us.

2/10 Terrible

vanessa

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no hot tub at this facility, it was across the street in a run down motel and was closed. Also the breakfast was sub par. The fan ran the whole time in our room.
Stayed 1 night in Dec 2023
Response from Michelle on Jan 3, 2024
Hi;We apologize that we did not exceed your expectations.We hope that the other areas of your stay were enjoyable and Thank you for choosing us.

8/10 Good

Christian

Stayed 1 night in Dec 2023

8/10 Good

Luke

Liked: Cleanliness, staff & service, amenities
Everything was great. Nice, clean room. A couple of issues I had with my room is the Heater/AC control settings on the wall didn't seem to work properly. I had to turn up the heat setting to the highest (86 degrees) for the room to heat properly. Also, the USB charging ports weren't working. So these are 2 minor issues but other than that, everything else was fine.
Stayed 1 night in Dec 2023
Response from Michelle on Dec 28, 2023
Hi;Thank you for bringing those areas to our attention.We appreciate you choosing us.

2/10 Terrible

James

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Door to hotel room 409 was broken into chunk of wood missing and had scrape marks along door jam. Door has huge gap at bottom where you could see in and out. Room also had load plumbing noises coming from room above. Could not sleep.
Stayed 1 night in Dec 2023
Response from Michelle on Dec 28, 2023
Hi;Thank you for brining all that you mentioned to our attention. It is our goal to serve you well and we apologize for not exceeding your expectations.We hope to have another opportunity to serve you well in the future.

10/10 Excellent

Bill

Stayed 1 night in Dec 2023

10/10 Excellent

Sallie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and the rooms were very clean. I'm very satisfied with the staff that prepared breakfast.
Stayed 1 night in Dec 2023
Response from Michelle on Dec 26, 2023
Hi;Thank you for the great compliments.Our staff will be so encouraged that we served you well.We appreciate you.