Exterior

Reviews of Homewood Suites by Hilton Dulles Int'l Airport

3 out of 5
Homewood Suites by Hilton Dulles Int'l Airport
13460 Sunrise Valley Dr, Herndon, VA

Reviews

8.4

Very Good

Rating 10 - Excellent. 355 out of 677 reviews" "
Rating 8 - Good. 175 out of 677 reviews" "
Rating 6 - Okay. 66 out of 677 reviews" "
Rating 4 - Poor. 47 out of 677 reviews" "
Rating 2 - Terrible. 34 out of 677 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Gracie

Stayed 2 nights in Feb 2024
Response from Daniel, GM on Mar 25, 2024
Thank you for your review. We appreciate your business.

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Missed a connecting flight and got stuck in Dulles. Staff here were friendly and accommodating.
Stayed 1 night in Feb 2024
Response from Daniel, GM on Mar 25, 2024
Thank you for your review. We appreciate your business under the circumstances.

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice, clean and big. Staff was very nice upon check in. Eric our shuttle driver could not have been more helpful. He is a great person to represent this hotel to arriving guests. Shuttle experience at the beginning of our trip was not so nice. Eric needs to show the other driver how to be personable, helpful and a genuine pleasure to talk to. Thanks
Stayed 1 night in Feb 2024
Response from Daniel, GM on Feb 13, 2024
Thank you for your Feedback. We appreciate your business and hope to see you again soon!

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Daniel, GM on Feb 13, 2024
Thank you for your feedback! We hope to see you again on your next visit to the Northern Virginia area.

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as I entered the property I was greeted by friendly staff and a welcome bag. The rooms have plenty of clean space with everything I needed to feel right at home.
Stayed 1 night in Nov 2023

10/10 Excellent

Tanya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Ismael

Traveled with family
Disliked: Property conditions & facilities
The hotel is pretty dated. The bathroom wasn't working properly, and the doors and hall area looked age. The area where the bathroom met the bedroom had a strip with exposed nails. I wouldn't stay there again. Maybe they gave me an older room.
Stayed 1 night in Nov 2023
Response from Daniel, GM on Nov 10, 2023
Thank you for your feedback. The hotel is currently undergoing renovations that include in room and public spaces. We are also improving our wi-fi and TV services. We will address the maintenance issue specified with exposed carpet tacks.

10/10 Excellent

Madaline

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME PLACE!!!
EVERYONE IS ALWAYS EXCEPTIONAL THE HOTEL IS OUTSTANDING FROM DESIGN AND LOCATION TO CLEANLINESS
Stayed 1 night in Nov 2023
Response from Daniel, GM on Nov 8, 2023
Thank you so much for your feedback. We appreciate your business. We hope to serve you again upon your return to the area.

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Response from Daniel, GM on Nov 7, 2023
Thank you for your recent feedback. We appreciate your business. We hope to serve you again the next time you are in the Northern Virginia area.

10/10 Excellent

siyao

Business traveler
I usually stay here for training and it’s pretty good
Stayed 4 nights in Aug 2023
Response from Daniel, GM on Sep 11, 2023
Thank you for the kind feedback.

10/10 Excellent

Mingsong

Stayed 2 nights in Aug 2023
Response from Daniel, GM on Sep 11, 2023
Thank you for your feedback.

2/10 Terrible

Kelsey

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross
Really Disappointed in this place. Super gross and dirty. Everything was ripped or stained or falling apart. The closet door was completely off the track and I couldn’t open or close. There’s a huge gap between the front door and the floor so a bright light shined in the room the entire night. Leaving photos of how the inside of my room looked. NOT worth the $700+ spent.
Stayed 3 nights in Aug 2023
Response from Daniel, GM on Sep 11, 2023
We received your review. We are undergoing an extensive renovation to the property that includes new carpeting and items updated in each suite. We expect to complete our renovation work early 2024. I will be reviewing this with the staff responsible. Thank you.

8/10 Good

Dana

Stayed 1 night in Jul 2023
Response from Daniel, GM on Aug 10, 2023
Thank you for your review. We appreciate your feedback. We hope to service you again the next time you are in the Northern Virginia area.

10/10 Excellent

Sowjanya

Stayed 1 night in Jul 2023
Response from Daniel, GM on Aug 1, 2023
Thank you so much for your review. We hope to see you again when you are in the Northern Virginia area.

4/10 Poor

vincent

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room had carpet coming out with nails poking and telephone lines were not working. Even after telling the front desk there is no action.
Stayed 2 nights in Jun 2023
Response from Daniel, GM on Jul 3, 2023
Mr. Gnanamuthu-We received your feedback with great concern. I have asked my maintenance staff to address the concerns you mentioned in your review. We are undergoing a renovation to the rooms and public spaces that includes new carpeting in the rooms and hallways. I will be speaking to the staff responsible in regards to not addressing the problems presented.

2/10 Terrible

Lawrence

Traveled with family
Disliked: Staff & service
The property look good but the check in is terrible since the hotel font desk could not find my reservation and we need to wait for more than an hour before we are checked in. My reservation is good for 6 and the room given to us can accommodate only 4.
Stayed 1 night in Jul 2023
Response from Daniel, GM on Jul 3, 2023
Mr. Ligasan-My apologies for the inconveniences you experienced while at the property. Upon review of your reservation, you booked our 2 Double Accessible Room with Bathtub. This room includes 2 Double Beds with a pullout sofa bed. This room sleeps up to 6 people.We are making improvements to the property in the rooms and public areas that should be completed soon. I will review this review with the staff. Thank you.

10/10 Excellent

Lina

Stayed 1 night in Jun 2023
Response from Daniel, GM on Jul 3, 2023
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Keisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, excellent continental breakfast, clean rooms.
Stayed 1 night in Jun 2023
Response from Daniel, GM on Jun 26, 2023
Thank you for your review. We appreciate your business and hope to serve you again upon your return to the Northern Virginia area.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Daniel, GM on Jun 14, 2023
Thank you for your feedback. We appreciate you staying with us.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
We booked here for a quiet sleep on an international layover. Hotel was clean, quiet, near airport. Staff was quick and efficient.
Stayed 1 night in May 2023
Response from Daniel, GM on Jun 1, 2023
Thank you for your feedback. We are glad you enjoyed your stay. We appreciate your business and we hope to serve you again the next time you are in the Washington DC/Northern Virginia area.

10/10 Excellent

Brandi

Stayed 3 nights in May 2023
Response from Daniel, GM on Jun 1, 2023
Thank you for your feedback.

10/10 Excellent

Sheldon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Daniel, GM on May 22, 2023
Thank you for your feedback. We hope to serve you again in your next visit to the Northern Virginia area.

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Homewood Suites by Hilton Dulles Int'l Airport on May 15, 2023
Thank you for staying at the Homewood Suites by Hilton Dulles Int'l Airport. We sincerely appreciate your choice and hope your stay was enjoyable. We look forward to serving you again in the future, providing you with another exceptional experience.Kind regards,Homewood Suites by Hilton Dulles Int'l Airport

4/10 Poor

Nour, Cary

Traveled with partner, Traveled with family
the mattress was very uncomfortable and old
Stayed 1 night in May 2023
Response from Daniel, GM on May 8, 2023
I'm sorry to hear of your experience with the mattress in your suite. We are scheduled to replace mattresses in the coming months at this property as part of our renovation. We thank you for the feedback and we hope you will stay with us again the next time you are in the Northern Virginia area.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place and break was so good, nice people working there
Stayed 2 nights in Apr 2023
Response from Daniel, GM on May 8, 2023
Thank you for your review. We appreciate your business and loyalty to Hilton hotels.

10/10 Excellent

Cinthya

Stayed 1 night in Apr 2023
Response from Daniel, GM on May 22, 2023
Thank you for your feed and for staying with us! We hope to see you again on your next visit to the Northern Virginia area.

4/10 Poor

Andrew

Traveled with family
Disliked: Property conditions & facilities
My door will not close unless I slam it. I almost walked away, leaving the room unlocked. The coffee machine does not work and I was accidentally given a room number and a key that opened up a room with somebody sleeping in it to be honest I’m lucky I didn’t get shot.
Stayed 1 night in Apr 2023
Response from Daniel, GM on May 2, 2023
We received your comments with great concern. I will have my maintenance staff check the door to your assigned room and the equipment inside including the coffee maker. I will also be checking with the Front Desk in regards to the issuing of keys.

2/10 Terrible

jason

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room, dirty bathroom, poor breakfast, ignorant employees, uneducated register workers, it’s not worth my $245.00 per night.it’s cheap $80 hotel. I don’t understand how did they get Hilton name
Response from Daniel, GM on May 2, 2023
We received your comments with great concern. I will be in contact with you to discuss.

10/10 Excellent

Divya

Traveled with family and small children, Traveled with family
Smelled a little, but good overall
Stayed 1 night in Apr 2023
Response from Daniel, GM on Apr 24, 2023
Thank you for your review. We appreciate your business and loyalty to Hilton hotels.

10/10 Excellent

Laura Beth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip for 8 nights with little ones!
We actually stayed 8 nights at this location and LOVED it. I was traveling with my husband and 2 kids. We booked a room with a kitchenette which was perfect because did not want to buy every meal out. The kitchen did not have a stove (just a stove top) which would have helped a lot. Our room was spacious enough for us to put two toddler beds on the floor and was very clean. We also felt very secure which is so important to me especially when traveling with kids. The location seemed safe and so did the hotel. We loved the complimentary breakfast. The hot bar part changed literally every day and we didnt have the same meal for each of the meals we had there. They had something for everyone! The complimentary breakfast buffet area and dining area was very clean the entirety of the stay. Having the free parking really helped cut down on costs. We ran into a situation where my husband and daughter were stranded (due to our vehicle breaking) and the hotel immediately helped us with getting a shuttle to the airport so I could rent a car to pick them up. The shuttle driver drove safe and was pleasant to talk to. My only complaint would be the pool. The water was ice cold. We only swam once because of the issue, it was clean though. I would still put this as a 5 star rating because honestly everything else was perfect. Great location to metro, free shuttle service, clean hotel, friendly staff, great breakfast, felt safe, plenty of kid tv channels, quiet. Thank you Homewood!
Stayed 1 night in Apr 2023
Response from Daniel, GM on Apr 24, 2023
Thank you so much for your feedback. We appreciate your business and loyalty to Hilton hotels. We hope to see you again the next time you are in the Washington DC area.

8/10 Good

Felipe

Traveled with family
Liked: Property conditions & facilities
The hotel was in good condition, but the cleaning of the sofa bed under the mat was full of garbage; and I didn't like didn't clean the rooms daily we had to make a request. But I think they can improve it. And if I stay at the hotel again, the prices are affordable 👍
Stayed 3 nights in Apr 2023
Response from Daniel, GM on Apr 20, 2023
Thank you for your feedback. I apologize that the sofa bed was not cleaned properly. I will alert our Housekeeping Staff and make sure that area is concentrated on. We appreciate your business.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great!
Stayed 3 nights in Apr 2023
Response from Daniel, GM on Apr 18, 2023
Thank you for staying with us!

8/10 Good

Prichie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Daniel, GM on Apr 12, 2023
Thank you for your feedback. We appreciate your business.

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and breakfasts were big hits with our kids. We had an issue with our bathroom that took a while for staff to resolve (almost 24 hrs) but they worked to make it right with us, which we appreciated! We’d stay here again as it’s very convenient for families.
Stayed 3 nights in Apr 2023
Response from Daniel, GM on Apr 12, 2023
Thank you for the review. We thank you for your business and we hope to see you again upon your return to the area.

10/10 Excellent

Lyda

Stayed 1 night in Apr 2023
Response from Daniel, GM on Apr 28, 2023
Thank you for your feedback. We hope to see you again next time you are in the Northern Virginia area.

10/10 Excellent

Micheayl

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I will be staying again!
Stayed 2 nights in Mar 2023
Response from Daniel, GM on Apr 3, 2023
Thank you for your feedback. We appreciate your loyalty to Hilton Hotels.

4/10 Poor

Wessam

Disliked: Cleanliness, amenities
1- The room didn't smell fresh despite my call and message -before arriving- stating that my kids have sever allergy to dust and mold. 2-The shower head was not clean and the bathroom has No fan, disgusting! 3- The room was too small for 6 people. 4- When we shared our discomfort with the staff and asked to change the room, they gave us a hard time. They moved us to another room that is very much the same. 5- We've been Expedia valued customers for long time, and we mostly stay at one of the (Hilton) hotels. Over the years and within many locations, this property -by far- was the least!
Stayed 2 nights in Mar 2023
Response from Daniel, GM on Mar 13, 2023
I am sorry you had problems with the cleanliness of your suite. I will be speaking with the staff responsible regarding this particular room. We participate in the Hiton CleanStay program. I see that we relocated you to another suite.In regard to the room size, the 2 Double and 2 Queen One Bedroom Suites do sleep up to 6 people. We do have a 2 Bedroom Suite that is a slightly larger room that includes 2 bathrooms. Unfortunately, we were sold out of that room type over the weekend.We are completing a renovation in our suites in the coming months that will greatly improve the hotel rooms and public spaces.We thank you for your loyalty to Hilton Hotels.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get for long stays
Everything was great! A home away from home in the 1 bedroom suite! Pool was nice. A hot tub would have made it perfect! Breakfast was filled with lots of choices! Enjoyed having actual plates and bowls! Highly recommended!
Stayed 1 night in Feb 2023
Response from Daniel, GM on Mar 14, 2023
Thank you for the kind review. We appreciate your loyalty to Hilton Hotels.

10/10 Excellent

Clinton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Daniel, GM on Mar 24, 2023
Thank you for your review. We greatly appreciate it!

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Daniel, GM on Jan 12, 2023
Thank you for staying with us!

10/10 Excellent

XINHANG

8/10 Good

Lynness

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few snags, but turned out ok
We had booked a suite that said it accommodated 7, but only had 2 beds plus the pull-out sofa. We asked where the 7th bed was, expecting a roll-away or something, but they no longer have those, so they comped us a king suite around the corner without any trouble. Worked out well for us b/c the suites only have dishes for 4 so it doubled that and the beds in the suite we got were fulls, not queens, so we were prepared for a tighter squeeze overnight and then had more room to spread out over the 2 suites. The breakfast was good but the dining area was frigid, but that's to be expected with super low temps and the lobby doors opening repeatedly. The king suite was warm, but the other was a little chilly no matter what we set the temp at (it was by the 1st floor exit). Word to the wise- the suites have stoves as stated, but no OVENS. We had brought frozen pizzas to cook and ended up having to nuke them...not the most pleasant way to prepare them.
Stayed 1 night in Dec 2022
Response from Daniel, GM on Jan 12, 2023
Thank you for the feedback. We have maintenance technicians working on the heating in our lobby and this should have a resolution soon. We do have an oven in our kitchen should you stay with us again and want to prepare a pizza. Unfortunately, ovens are not standard at our property. We appreciate your business.

10/10 Excellent

Jay

10/10 Excellent

Ramon

Stayed 1 night in Aug 2022
Response from Daniel, GM on Nov 30, 2022
Thank you for your review. We hope you will stay with us the next time you are in the Northern Virginia area.

8/10 Good

Ankit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

4/10 Poor

Monica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The desk person checking us in was extremely rude. And treated is like we were children. She should not be working with the public.
Stayed 1 night in Nov 2022
Response from Daniel, GM on Nov 7, 2022
We appreciate your feedback. I will speak with the employee and the supervisor regarding this. We want all of our guests to feel at home while they stay with us.

10/10 Excellent

Margaret

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we loved this place
Stayed 2 nights in Oct 2022
Response from Daniel, GM on Oct 11, 2022
Margaret-Thank you for your feedback. We hope to serve you again when staying in the Northern Virginia area.

6/10 Okay

Danielle, Chapel Hill

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Don’t count on the shuttle. I booked this property because of its proximity to the airport and shuttle that started at 6 AM because we needed it for our early flight. We confirmed the shuttle the day before and at 6 AM the day we needed it were told there was a miscommunication and there was no shuttle that day.
Stayed 1 night in Sep 2022
Response from Daniel, GM on Oct 11, 2022
Danielle-Thank you for your valuable feedback. I will speak to our Manager responsible for scheduling the Airport Shuttle. We apologize for the inconvenience caused.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Everyone was super friendly and worked hard to make my stay pleasant.
Stayed 1 night in Sep 2022
Response from Daniel, GM on Sep 9, 2022
Thank you so much for the kind review. We appreciate your business and we are so glad you enjoyed your stay with us.