Exterior

Reviews of Hyatt Place Dulles Airport North

3 out of 5
Hyatt Place Dulles Airport North
21481 Ridgetop Cir, Sterling, VA

Reviews

8.4

Very Good

Rating 10 - Excellent. 506 out of 1005 reviews" "
Rating 8 - Good. 274 out of 1005 reviews" "
Rating 6 - Okay. 115 out of 1005 reviews" "
Rating 4 - Poor. 56 out of 1005 reviews" "
Rating 2 - Terrible. 54 out of 1005 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Maretta

Liked: Cleanliness, staff & service
For me I require basically three things from my hotel stay. 1. A clean room ( no need for housekeeping during my stay I will maintain) 2. A great breakfast spread ( I need eggs, a protein, and fruit) 3. A roomy room ( I specifically picked this room because of the slight room divider and the ability for the tv to swivel). This hotel did great. I have opportunities for them: have at least one working elevator during guests stay, a working ice machine (possibly on multiple floors), and greet your guests when they come in. Other than that. As someone who loves a good hotel stay I will give you all a 3 out of 5. On the positive side due to no elevator I got my steps in quicker for the day 😊.
Response from RA on Mar 28, 2024
Really Appreciate your Feedback. Thank You so Much.Hope to see you again.

10/10 Excellent

Shampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from RA on Mar 23, 2024
Thank you for your Feedback.

10/10 Excellent

JEAN MARIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to our destination
Stayed 2 nights in Mar 2024
Response from RA on Mar 19, 2024
Thank you for your Feedback

4/10 Poor

Qin

Business traveler, Traveled with family
Disliked: Property conditions & facilities
Upon first entering the hotel, we smelled some strong painting orders. The elevatory arrived was covered with painting tapes. When walking to our room, we found three hotel cleaning ladies huddled on the floor right outside our room. The room was clean but no one came to fresh the room or change towels. When asked, we were told that the room is only cleaned every three days.
Stayed 2 nights in Mar 2024
Response from RA on Mar 9, 2024
Thank you for your feedback

10/10 Excellent

Mario, Sterling

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Mar 2024
Response from RA on Mar 9, 2024
Thank you for your feedback

10/10 Excellent

Lana, Potomac Falls

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from RA on Mar 6, 2024
Thank you for your Feedback.

6/10 Okay

Marcus

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from RA on Mar 6, 2024
Thank you for your Feedback.

10/10 Excellent

Paulla

Stayed 2 nights in Feb 2024
Response from RA on Mar 23, 2024
Thank you for your Feedback.

10/10 Excellent

Miosoty, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from RA on Feb 24, 2024
Thank you for your Feedback.

8/10 Good

Steve, Chino

Stayed 1 night in Feb 2024
Response from RA on Mar 23, 2024
Thank you for your Feedback.

8/10 Good

Durant

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It will be beautiful once the renovations are complete. The breakfast was very good and well thought through even during the construction
Stayed 1 night in Jan 2024
Response from RA on Jan 27, 2024
Thank You For Your Feedback.

4/10 Poor

Youssef

Traveled with family
Liked: Staff & service
Disliked: Amenities
Property was under construction. No pool or gym
Stayed 2 nights in Jan 2024
Response from RA on Jan 27, 2024
Thank you for your Feedback.

2/10 Terrible

Ian

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Stayed 13 nights in Dec 2023
Response from RA on Jan 22, 2024
Thank You for your Feedback

2/10 Terrible

farhat

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was under renovation. The fire alarm went off one night 5 times for no reason staring 4 am. And then with lack of sleep the hotel continued with their instruction and drilling no consideration on what happened. And then they noticed there will be no water for few hours in the morning. We checked out of that hotel. Perhaps once the renovation is complete and they have a better management in place the place will get better but till then highly encourage for folks to stay away from this place
Stayed 5 nights in Dec 2023
Response from RA on Jan 22, 2024
Thank You For Your Feedback.

2/10 Terrible

Cynthia

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel looked nice from the outside and the room. The building was under construction or renovation. They should have closed until it was done. 1. Noise from 8am to 6pm where you couldn't hear the person next to you. 2. Water off from 11am to 3pm 3. The Most Annoying... Fire Alarm went off 5xs within 24hrs. Including the fire dept. Coming out at 4am and we stood outside in the cold to be told nothing. We left after that could not take it anymore.
Stayed 2 nights in Dec 2023
Response from RA on Jan 22, 2024
Thank You For Your Feedback.

2/10 Terrible

Zerui

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel Dec 28-29, and nothing about this hotel is good. It's really a disgusting experience. Loud noises, false fire alarms, terrible shuttle, irresponsible and unreachable manager... I don't recommend anyone to stay here. When I arrived at the airport, I called the hotel for pickup service as instructed(Actually I called them to schedule a pick-up in advance, but they told me only to call after arrival). They said the shuttle would come in 20 minutes, but I waited for 1 hour and 30 minutes until I found the shuttle (during which I called them several times). And the shuttle had "Hyatt Place Dulles South" on it, a completely different hotel. How can I know it's heading to my hotel with nobody telling me about this? If I didn't ask the driver whether it was heading to Hyatt Place Dulles, I'm afraid I had to wait for a longer time. Then, it's the most disgusting thing about this hotel. During a single night, four fire alarms happened on 5pm Dec 28, 4 am, 5 am, 6 am Dec 29. And everyone in the hotel was disturbed by these loud and uncomfortable beeping sounds in their sleep, and had to evacuate with nearly no clothes and bare foot, suffering in the cold wind of the midnight. The fire department later arrived, only to announce that each of the 4 alarms was falsely triggered. Then I asked for compensation, but the front desk only gave me a card with the manager's info. I emailed but had no response till now. Loud noises from renovation are disturbing, too.
Stayed 1 night in Dec 2023
Response from RA on Jan 22, 2024
Thank You For Your Feedback.

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
There were a couple of beer bottles around the parking area. Other than that excellent service
Stayed 1 night in Jan 2024
Response from RA on Jan 22, 2024
Thank You For Your Feedback.

6/10 Okay

Jayelle Brittany Daneeque St, Anderson

Liked: Staff & service
Disliked: Property conditions & facilities
While it was very close to the airport and a nearby metro station, the hotel was under construction which was very noisy. The staff were sweet and try to accommodate as much as possible. On one of the nights I stayed there, the fire alarm went off from 4am till about 7:55am which meant exiting the building several times when it was 30°F. They did not offer any compensation for the interruption that occurred with the fire alarm repeatedly going off or the constant construction noises. Overall, I would go back mainly for the staff but not when all that was going on.
Stayed 7 nights in Dec 2023
Response from RA on Jan 22, 2024
Thank You For Your Feedback.

6/10 Okay

Biju

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I booked through Expedia and wasn’t told there was construction going on. There was drilling going on in the floor above. Also, the fire alarm went off 3 times within the 24 hours we were there, including at 4am and 6am On a positive note, the staff was very nice.
Stayed 2 nights in Dec 2023
Response from RA on Dec 30, 2023
Thank You For Your Feedback.

2/10 Terrible

Crystal

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an eventful evening! There was nobody at the hotel desk for a while when we got there. Their key system was down so they had to manually escort us and every other guest to their rooms. Then the fire alarm goes off in the middle of the night, evacuating the entire building. Fire trucks came, we were cleared to go back in, but nobody had keys so we still had to wait for someone to let us back in. We tried to sleep for an hour, then the fire alarm went back off lol. Thankfully we had our bags ready to go the second time so we just left the building. Now we're at the airport!
Stayed 1 night in Dec 2023
Response from RA on Dec 30, 2023
Thank You For Your Feedback.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness
Efforts being made to upgrade property.
Stayed 4 nights in Dec 2023
Response from RA on Dec 30, 2023
Thank You For Your Feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Seems to be a preferred hotel for foreifn travelers before dulles flights. Being renovated. Comfortable and clean. Good breakfast. Big rooms. Couch and desk area.
Stayed 7 nights in Dec 2023
Response from RA on Dec 30, 2023
Thank You For Your Feedback.

6/10 Okay

Hussam

Response from RA on Feb 10, 2024
Thank you for Your Feedback.

6/10 Okay

Bradley

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed hotel under renovation
Hotel was under renovation, loud noises from above. One elevator covered in drywall.
Stayed 5 nights in Dec 2023
Response from RA on Dec 30, 2023
Thank You For Your Feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasant stay
We use this hotel often, & are never disappointed in the service, comfort, & breakfast choices.
Stayed 6 nights in Dec 2023
Response from RA on Dec 30, 2023
Thank You For Your Feedback.

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
Good location, close to points of interest in the area.
Stayed 1 night in Dec 2023
Response from RA on Dec 30, 2023
Thank You For Your Feedback.

10/10 Excellent

Marcus

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the newly updated rooms...
I've been staying at this particular location for well over seven years now each time I'm in the area. I have to say that I loved the newly renovated look and feel of the rooms. While I know things are still a work in progress, I'd love to also see them finally get rid of those plasma screen televisions and add a microwave to each room now that the smaller sinks have been removed. Otherwise, all that additional counter space just seems wasteful. Keep up the great work...
Stayed 7 nights in Dec 2023
Response from RA on Dec 30, 2023
Thank You For Your Feedback.

10/10 Excellent

Thuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from RA on Dec 30, 2023
Thank You For Your Feedback.

6/10 Okay

muhammad

Disliked: Property conditions & facilities
2**
Stayed 2 nights in Dec 2023
Response from RA on Dec 30, 2023
Thank You For Your Feedback.

2/10 Terrible

Cristian

Business traveler
Disliked: Cleanliness, staff & service
Additional parking fees and not very clean.
Hotel charges you extra for parking. For you or any guests....in the suburbs? Also, the hotel uses a site that charges you for charging you for parking. Yes. You have to pay to pay for parking. An additional fee. Simply ridiculous. Plenty of better hotels in the dulles area with FREE parking to choose from. Skip this property. Also....the trash by the elevator was there before I arrived and it was still there when I left.
Stayed 2 nights in Nov 2023
Response from RA on Dec 30, 2023
Thank You For Your Feedback.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from RA on Dec 30, 2023
Thank You For Your Feedback.

10/10 Excellent

Micaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from RA on Feb 10, 2024
Thank you for Your Feedback.

10/10 Excellent

Hilary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from RA on Dec 30, 2023
Thank You For Your Feedback.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from RA on Dec 30, 2023
Thank You For Your Feedback.

10/10 Excellent

Veronica

Stayed 1 night in Dec 2023
Response from RA on Dec 30, 2023
Thank You For Your Feedback.

10/10 Excellent

Dawn X

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice stay
Stayed 3 nights in Nov 2023
Response from RA on Nov 28, 2023
Thank You For Your Feedback.

10/10 Excellent

HERNEY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are coming back to this hotel for sure!
Stayed 2 nights in Nov 2023
Response from RA on Nov 28, 2023
Thank You For Your Feedback.

10/10 Excellent

Catherine

Stayed 1 night in Nov 2023
Response from RA on Dec 30, 2023
Thank You For Your Feedback.

10/10 Excellent

Kenneth, St George

Stayed 6 nights in Nov 2023
Response from RA on Nov 26, 2023
Thank You For Your Feedback.

10/10 Excellent

Satyam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and no buzzing of flights!
Stayed 1 night in Nov 2023
Response from RA on Nov 26, 2023
Thank You For Your Feedback.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent services
Stayed 1 night in Nov 2023
Response from RA on Nov 26, 2023
Thank You For Your Feedback.

8/10 Good

James

Traveled with partner
Liked: Cleanliness
Traffic Noise
Stayed 1 night in Nov 2023
Response from RA on Nov 13, 2023
Thank You For Your Feedback.

10/10 Excellent

Harley

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Friendly staff. Clean and spacious room. Beautiful lobby and good breakfast. Quiet area. You will get a good sleep and have a good breakfast for your stay.
Stayed 2 nights in Nov 2023
Response from RA on Nov 8, 2023
Thank You for Your Feedback.

10/10 Excellent

Jang S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from RA on Nov 6, 2023
thank you for your feedback.

8/10 Good

Vinay

Stayed 1 night in Oct 2023
Response from RA on Nov 6, 2023
thank you for your feedback.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from RA on Oct 29, 2023
Thank You For Your Feedback.

10/10 Excellent

TODD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location nice rooms decent breakfast
Stayed 1 night in Oct 2023
Response from RA on Oct 28, 2023
Thank You For your Feedback.

8/10 Good

Murray

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value in the Dulles area.
I had a very positive stay. The room was spotless; everything was well taken care of, and had no issues. My only negative would be the air conditioning unit; it was rather loud. Yeah, this is typical of the style build. Overall, it was a good experience.
Stayed 1 night in Oct 2023
Response from RA on Oct 24, 2023
Thank You For Your Feedback.

8/10 Good

shant

Liked: Cleanliness, staff & service, property conditions & facilities
well designed and clean room
Stayed 1 night in Oct 2023
Response from RA on Oct 24, 2023
Thank You For Your Feedback.

8/10 Good

Trudy Gail, Fairfax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk morning staff not available to make specialty coffee dispenser or customer service.
Stayed 2 nights in Oct 2023
Response from RA on Oct 24, 2023
Thank You For Your Feedback.