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Reviews of Hyatt Place Herndon Dulles Airport East

3 out of 5
Hyatt Place Herndon Dulles Airport East
13711 Sayward Blvd, Herndon, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 649 out of 1128 reviews" "
Rating 8 - Good. 267 out of 1128 reviews" "
Rating 6 - Okay. 103 out of 1128 reviews" "
Rating 4 - Poor. 57 out of 1128 reviews" "
Rating 2 - Terrible. 52 out of 1128 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

John

Stayed 1 night in Feb 2024

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for the airport and also a 5 minute walk to the metro which takes an hour to get into central DC. The room was a decent size, clean and comfortable. We would recommend this hotel.

10/10 Excellent

K

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, the bed was absolutely amazing- no kidding. Shuttle was easy to communicate with, and the staff was great. The small bar area was a perfect place to watch a game and have a beer.
Stayed 1 night in Apr 2024

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities
It would be nice to set check in time 1:00pm
Stayed 1 night in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service
Love the separate lounging area.
Stayed 1 night in Apr 2024

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Dulles airport and walking down stance to metro silver line. Limited dining option nearby
Stayed 2 nights in Apr 2024

8/10 Good

Ranjith Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I wasn't quiet about the early check in fee.
Stayed 1 night in Apr 2024

4/10 Poor

Kate, Green Cove Springs

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
If you’ve read the description of this “airport” hotel and are traveling internationally I’d give it a pass. I chose this hotel based on the availability of on site restaurant/bar and shuttle service. I arrived around 9pm after 24 hours of travel to find they really did not have a restaurant at all only a counter with cokes and a couple of prepackaged sandwiches. The staff directed me to a list of delivery options. After eating snack food out of paper bags for 24 hours I thought I’d be able to shower and come to a sit down restaurant that I could have a proper meal with a glass of beer or wine and then get some much needed rest. None of which was available. The breakfast buffet was pretty slim pickings the next morning as well. If you want to eat and relax keep scrolling to find a better place with some real food and enough staff to man the services that are advertised.
Stayed 1 night in Apr 2024

2/10 Terrible

Andreina

Disliked: Cleanliness, staff & service, property conditions & facilities
I would never stay at this hotel again, the water is super cold, the rooms are not cleaned if not every three days, the truth is that I didn't like the hotel at all!!! Thank you!!!!
Stayed 3 nights in Apr 2024

4/10 Poor

Tana

Liked: Staff & service
Disliked: Cleanliness
My hot water wasn’t hot enough and there were food crumbs in between my sofa. I had an early flight and shuttle doesn’t start running until 5am. I needed at least a 4:30 shuttle.
Stayed 1 night in Apr 2024

2/10 Terrible

Brennen

Disliked: Cleanliness, staff & service, property conditions & facilities
This Hotel was VILE and a literal bio hazard. I checked in yesterday evening and unfortunately didn’t pay close enough attention to the cleanliness, especially in the bathroom. This morning I had placed a towel on the floor near the toilet due to the ground being cold as a bathroom floor usually is and got in the shower, I suppose the humidity of the shower caused the urine soaked Bathroom floor to start being absorbed by the towel. When I got out of the shower, I noticed the towel on the ground had yellowed, and I finally paid attention to the cleanliness of the bathroom and realized They had only restocked the bathroom and hadn’t actually CLEANED The bathroom, Much less disinfected. To make matters worse, I immediately went to the front desk, where the employee couldn’t possibly care less about the situation, and made a haphazard apology where I was basically sent on my way, Two hours later I was checking out and told him how disgusting, Unprofessional And disrespectful it is that they never bothered sending anyone up there to clean the URINE SOAKED BATHROOM. The same man upfront gave another haphazard apology and told me I could have a refund on my $10 parking pass. My bathroom was covered in another man’s urine that I likely stepped in with bare feet at some point, When told about the situation, no one even came up there to clean it, and I was offered $10. I want it to be understood how much of a biohazard that is to be in contact with another person‘s bodily fluids that
Stayed 1 night in Apr 2024

10/10 Excellent

William, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities
excellent stay
Stayed 1 night in Apr 2024

10/10 Excellent

lily

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
close to airport
Stayed 1 night in Apr 2024

8/10 Good

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that I was able to walk a short distance to the metro station and take the train to DC when I needed! I would definitely stay at this hotel again. Staff was friendly and helpful as well.
Stayed 6 nights in Mar 2024

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly serice even late at night.
Stayed 1 night in Apr 2024

8/10 Good

Michael, Unionville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very infant friendly. Room are spacious and clean. There was no house keeping. There is only a very basic bar but not a restaurant. Also no dining options near-by.
Stayed 3 nights in Mar 2024

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to rest while we missed plane.
Stayed 1 night in Mar 2024

8/10 Good

Annette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late and left early, but the room was clean and the bed was comfy. There was a coffee maker but no microwave.
Stayed 1 night in Mar 2024

8/10 Good

Ana, Guatemala

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel rooms comfy and big; staff very nice
Stayed 2 nights in Mar 2024

2/10 Terrible

Abdullah

Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Gautham

Stayed 1 night in Mar 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was an older facility that appears to be well kept. The furniture in the room, although not in bad shape, may be due for an update. That said, the bed was incredibly comfortable and was just what I needed after 24 hours either on airplanes or waiting in airports. The breakfast buffet was top notch. The airport shuttle was run on a timely schedule and was easy to identify at the airport. Staff was cordial and professional.
Stayed 1 night in Mar 2024

6/10 Okay

Remmington

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything was good but I got charged $500 for some reason and the AC unit didn't work consistently.
Stayed 3 nights in Mar 2024

6/10 Okay

Meagan

Traveled with group
Liked: Cleanliness, property conditions & facilities
No one was at the feont desk when we arrived. We had to go find someone the whole time the supervisor was sitting in the shuttle bus service looking directly at us
Stayed 2 nights in Mar 2024

10/10 Excellent

David, Huntington Beach

Stayed 1 night in Mar 2024

6/10 Okay

Jian-Qing

Stayed 1 night in Mar 2024

10/10 Excellent

Ilya

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very comfortable and pleasant stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Laxman Rao

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to airport and clean hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Mar 2024

2/10 Terrible

george

Disliked: Staff & service, property conditions & facilities
Restaurant and bar not open. No “24/7” dining as advertised on web AND on the flyer in the room! Hasn’t eaten in 12 hours and looking forward to a bite and a drink. Well, that never happened!
Stayed 1 night in Mar 2024

2/10 Terrible

Himanshu, New York

The property and the staff are great and we have stayed there before without issues, however, this time it was strange as they told us that they were completely sold out despite having. Confirmation from Expedia. We were then accommodated in a different hotel 5-6 miles away and further from the airport with no shuttle service. Very disappointed.
Stayed 1 night in Mar 2024

10/10 Excellent

Ryuta

Stayed 1 night in Feb 2024

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Pros * good layout in rooms, enjoyed the semi-seperate lounge area. * bathrooms well stocked with shampoo etc and spotlessly ckean * comfortable bed with good linen * good breakfast, hot and cold Cons * no minibar as advertised, fridge switched off, no cream or sugar with coffee and only one mug on room. * decor a little tired * advertised 24 hour food availability not as advertised. Also, what was there was tired. Given it was late when we checked in, but it is advertised as 24 hour! Overall, good overnight stay. Just a few things to be improved. Cashless, only accepts credit cards.
Stayed 1 night in Mar 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and located in a quiet area near to the airport. Breakfast is nice with many nearby good quality halal restaurants.
Stayed 5 nights in Feb 2024

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is conveniently located near the Dulles airport with shuttles to the airport every hour or half hour. They also had a hot breakfast in the morning and the rooms are spacious and super comfortable. The hotel staff was also very friendly and helpful both for check-in and check-out. Would definitely stay here again
Stayed 1 night in Mar 2024

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing
Stayed 1 night in Feb 2024

10/10 Excellent

Leonel, Morgantown

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for avoiding congestion and just take the metro for a business trip to DC.
Stayed 1 night in Feb 2024

10/10 Excellent

lloyd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay if you need an airport hotel. The breakfast opens early at 6:00 am in case you have a morning flight, so you can still catch breakfast before going to the airport. The shuttle is convenient although it only runs once per hour from the hotel to the airport so you need to plan accordingly. Our shuttle was packed when we went to the airport. Otherwise, it's a good hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Carl A

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice venue
Stayed 1 night in Feb 2024

10/10 Excellent

Vamsi

Disliked: Staff & service, property conditions & facilities
Worst breakfast
Stayed 1 night in Feb 2024

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Good quick stay! Shuttle drivers were very good!!
Stayed 1 night in Feb 2024

2/10 Terrible

fadwa

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was bad. I left my electric toothbrush in the bathroom cost 310$ . I tried to contact the hotel team. They told me that they would look into the matter and call me. But the opposite happened, and I had to go to the hotel despite the distance. I do not recommend this hotel. I ask to meet the hotel manager. but he refused. I do not recommend this hotel. The bad treatment and you may lose things there
Stayed 1 night in Feb 2024

6/10 Okay

Shakira

Liked: Cleanliness, staff & service
Disliked: Amenities
Room was fantastic. Esp for the price. Shuttle came quickly but limited times back to the airport in the morning which was disappointing. Very noisy in the room though so sleeping was a bit challenging.
Stayed 1 night in Feb 2024

6/10 Okay

Carlos, New Bedford

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, good aize pool and friendly staff
Stayed 6 nights in Feb 2024

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Service was exelent
Stayed 2 nights in Feb 2024

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
We chose this hotel because of the free shuttle. It took 20 mins for the shuttle to arrive after we called. Then a group of 17 hopped on before us. Had to call an Uber. The same thing happened as we were leaving in the morning. We had to spend 45.00 on Uber rides The staff was less than welcoming
Stayed 1 night in Feb 2024