Great hotel; nice room; comfortable bed.
Posted Jan 16, 2017
Great hotel, but carpet in room could use reno. Two minor bids - ceramic bathroom floor unbelievably cold; suspect the cold air gets in under the floor. Also, had forgotten deodorant, and card in room said I could ask for and get a small one sent up for free; so, I called, and was promised one; after more than 90 minutes waiting, I could no longer wait, and so had to leave; when I got back, nothing. So, I called again; still a really long time, so had to leave again; this time was waiting for me in the bathroom, in a very nice "delivered" bag; nice service, but way too long, and not good it got dropped the first time.
Comment from Hotel Management
Jan 18, 2017 by Hyatt Regency Crystal City, Hotel Management
Thank you for your response. We apologize for the inconvenience you experienced with your item request. We will continue to work on ensuring guest request items are delivered quickly and efficiently.