Terrace/patio

Reviews of Hilton Fairfax

3.5 out of 5
Hilton Fairfax
12777 Fair Lakes Cir, Fairfax, VA

Reviews

8.2

Very Good

Rating 10 - Excellent. 591 out of 1071 reviews" "
Rating 8 - Good. 208 out of 1071 reviews" "
Rating 6 - Okay. 117 out of 1071 reviews" "
Rating 4 - Poor. 78 out of 1071 reviews" "
Rating 2 - Terrible. 77 out of 1071 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from John Esainko on Mar 27, 2024
Thanks

10/10 Excellent

Kevin, Riverview

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great that they accommodate parking of Commercial vehiles ( Trucks and Buses).
Stayed 1 night in Feb 2024

10/10 Excellent

Davine

Stayed 1 night in Feb 2024
Response from John Esainko on Mar 22, 2024
Thanks

10/10 Excellent

Judy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was plenty of parking when we arrived and check in was so easy! It was super clean and quiet!
Stayed 1 night in Feb 2024
Response from John Esainko on Feb 26, 2024
Thnank you for the feedback about parking, check in and cleanliness. We take pride in delivering exceptional service.

10/10 Excellent

Ji Hyun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great place, but only one elevator was working.
Stayed 1 night in Feb 2024
Response from John Esainko on Feb 20, 2024
Thank you Ji! So sorry for the inconvenience while we update our elevators.

10/10 Excellent

Davine

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel. Great staff.
Stayed 3 nights in Feb 2024
Response from John Esainko on Feb 19, 2024
Thank you Davine! Hope to welcome you back soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from John Esainko on Feb 20, 2024
Thanks William!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service was excellent 😍 super clean and comfortable !
Stayed 2 nights in Feb 2024
Response from John Esainko on Feb 12, 2024
Thanks Katherine! Appreciate the kind words about the service and cleanliness. See you soon.

10/10 Excellent

Rafaela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
From the service to the grounds of this hotel, it is a 10 star hotel. I must say The lady that works in the restaurant ALBA was amazing. Very sweet and always very attentive to our needs. The hotel had Very spacious rooms with a fridge, computer desk, sitting area separated from the beds, shampoo, conditioner, body wash, hand lotion, neurogenic coffee machine, water bottles, and sufficient towels. Our family of 4 loved the stay. The restaurant offers breakfast, buffet style, continental or order from the menu. It is absolutely delicious. The lounge area is very modern and spacious with a huge bar from end to end of the lounge area. The parking, plenty to choose from, huge lot. We went in February, so they had a Photo Booth camera set up with a beautiful back drop for valentines the kids enjoyed this. The restaurants and stores are walking distance. McDonald’s, Target, Jersey mikes, CVS, sushi place, Starbucks, subway, Olive Garden, etc…Overall the best stay we’ve had in Virginia. We will be back in May!k!
Stayed 3 nights in Feb 2024
Response from John Esainko on Feb 12, 2024
Thank you so much for the amazing review Rafaela! Sounds like we hit a Grand Slam. You are right, Alba is a gem. She is so dedicated to making our guests feel right at home. I will be sure to recognize her for delivering great hospitality. Glad you enjoyed all we had to offer from the room amenities, bar, restaurant, photo booth, and local vibe. Look forward to seeing you again in May!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean/ refreshed daily
Stayed 3 nights in Dec 2023
Response from John Esainko on Feb 5, 2024
Thanks

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from John Esainko on Feb 1, 2024
Thanks

10/10 Excellent

Feven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jan 2024
Response from John Esainko on Jan 29, 2024
Thanks

4/10 Poor

Emma

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean (bugs in room, room services never comes to empty trash or exchange towels) Bad customer services (everyone we experienced was rude or unhelpful) Bad property upkeep (no hot water for one day of our stay/ pool closed/ sauna closed)
Response from John Esainko on Jan 29, 2024
Sorry for the inconvenience!

4/10 Poor

Silvia Karen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything was ok except when I was about to take a shower before checking out surprise!!! No hot water, we had a to go somewhere and I left with out shower and my husband took a cold water shower, I’m sorry but this is unacceptable
Stayed 1 night in Jan 2024
Response from John Esainko on Jan 29, 2024
Sorry for the inconvenience!

10/10 Excellent

Joseph

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean!
Response from John Esainko on Jan 25, 2024
Thanks

10/10 Excellent

Ofelia

Response from John Esainko on Jan 25, 2024
Thanks

10/10 Excellent

HYUN SEUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from John Esainko on Jan 22, 2024
Thanks

10/10 Excellent

Jose M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from John Esainko on Jan 22, 2024
Thanks

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from John Esainko on Jan 22, 2024
Thanks

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from John Esainko on Jan 19, 2024
Thanks

4/10 Poor

John

Business traveler, Traveled with family
Disliked: Amenities
There was no complementary coffee or tea, the heater made noise all night sounded like a jet engine. They never changed the sheets, the shampoo and body soap stunk.
Stayed 3 nights in Jan 2024
Response from John Esainko on Jan 17, 2024
Thank you for your feedback! We will address this immediately.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from John Esainko on Feb 5, 2024
Thanks

10/10 Excellent

Markos

Response from John Esainko on Jan 22, 2024
Thanks

10/10 Excellent

Akansh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from John Esainko on Jan 15, 2024
Thanks

8/10 Good

Kelly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from John Esainko on Jan 9, 2024
Thanks

10/10 Excellent

Ricky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from John Esainko on Jan 9, 2024
Thanks

10/10 Excellent

Andrew

Stayed 3 nights in Jan 2024
Response from John Esainko on Jan 9, 2024
Thanks

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great people.
Stayed 3 nights in Dec 2023
Response from John Esainko on Jan 9, 2024
Thanks

10/10 Excellent

Young

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from John Esainko on Jan 9, 2024
Thanks

2/10 Terrible

Scott

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We reserved two rooms with queen beds and when we arrived they said they put us in rooms with double beds. The only reason we booked this one is because it showed we would have the queen bed rooms. Attendant then asked oh do you want me to look for rooms with queen beds...yes we do! Then said no we don't have any available. Also tried to pull out terrible couch bed and food was underneath and we were there for 4 nights and they only cleaned the room once.
Stayed 4 nights in Dec 2023
Response from John Esainko on Jan 5, 2024
Sorry for the inconvenience

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my husband and two children (3 and 5 yrs old) in a two queen room and loved it. Very clean and spacious. I especially liked that there was a separate space with an tv and a couch. I was able to watch tv at night while my kids slept. No complaints.
Stayed 3 nights in Dec 2023
Response from John Esainko on Jan 5, 2024
Thanks

6/10 Okay

Steve

Traveled with partner
They don’t clean rooms daily towels poor quality
Stayed 7 nights in Dec 2023
Response from John Esainko on Dec 31, 2023
Thanks for the feedback! I will address.

6/10 Okay

Mary

Liked: Cleanliness
Disliked: Staff & service
Only 1 elevator of 3 in service, pool out of service, perfunctory staff, safe was locked, asked for more coffee pods for room and never received, horrible carts for luggage. I don't want to stay here again. Good is that the room is spacious and has a sofa and desk. Enough space to exercise.
Stayed 3 nights in Dec 2023
Response from John Esainko on Dec 31, 2023
Sorry for the inconvenience.

10/10 Excellent

Daler

Stayed 4 nights in Dec 2023
Response from John Esainko on Dec 31, 2023
Thanks

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Panorama view
It was nice. I booked a panoramic view room and the room was spacious and the sitting area was comfortable. I will visit again next time.
Stayed 2 nights in Dec 2023
Response from John Esainko on Dec 28, 2023
Thanks

10/10 Excellent

Chau, Apopka

Liked: Cleanliness, property conditions & facilities
Very nice area, but the property needs a little update.
Stayed 4 nights in Dec 2023
Response from John Esainko on Dec 26, 2023
Thanks

10/10 Excellent

Myrna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent!
Stayed 3 nights in Dec 2023
Response from John Esainko on Dec 31, 2023
Thanks

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from John on Dec 25, 2023
Thanks

10/10 Excellent

GAK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is OK . Personal but they gave us a bad location room which is next to the entrance. Other than that , nice.
Stayed 1 night in Dec 2023
Response from John on Dec 25, 2023
Thanks

4/10 Poor

Angel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Slightly disappointed!
The staff was really nice and welcoming at check in. Once I got in the, i realized it was freezing. I turned on the heat before I left. When I returned, the room was still freezing! I called the front desk to let thrm know and they sent a tech to come check it out. He came and realized it was blowing cold air, basically not working! His soluntion was a tiny space heater instead of him reporting that the heat was not working! I was too exhausted to deal with the matter any longer! I just set the heat by the bed, hot tge extra to get warmer, and eventually fell asleep.
Stayed 1 night in Dec 2023
Response from John on Dec 25, 2023
Thanks for your feedback

10/10 Excellent

Keiko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from John Esainko on Dec 20, 2023
Thanks

10/10 Excellent

julian

Stayed 1 night in Dec 2023
Response from John Esainko on Dec 18, 2023
Thanks

10/10 Excellent

DIEGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from John Esainko on Jan 31, 2024
Thanks

10/10 Excellent

Marlon

Stayed 3 nights in Dec 2023
Response from John Esainko on Dec 12, 2023
Thanks

8/10 Good

Mary

Liked: Cleanliness, staff & service
Disliked: Room comfort
Usual stay when visiting NoVa
We've stayed here many times, and I have to say it's past time for some updates. The couch in the room was practically unusable it was so uncomfortable. When you sat on it, the cushion sank down into the frame, and since I'm short, I had to lean back to reach the back of the sofa without much support. I was told at checkout that they'd replace many of the couches, but clearly not ours. Also, the "coffee table" is so high that you have to lean forward to make it usable.The bed was great, and the staff were helpful! The fact that we had only one elevator was a bummer, but they told us to use the service elevator as a back up. It was only a pain on Saturday night when the hotel was relatively full. I say every time in my review that they need to replace the clothes dryer, it just doesn't get clothes dry in a reasonable amount of time!!
Stayed 5 nights in Dec 2023
Response from John Esainko on Dec 8, 2023
Thanks for your feedback Mary! I will look into the issue with the couches in rooms. Glad to hear you continue to stay with us.

6/10 Okay

Suhatai

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The hotel is quite old without renovations. There are 5 elevators but only one is working.
Stayed 6 nights in Nov 2023
Response from John Esainko on Dec 8, 2023
Elevators are back up and working

2/10 Terrible

Austin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Three elevators were down and they had construction working on it. Along with the loud drilling and banging we had rowdy guests screaming on the phone until 2am.
Stayed 2 nights in Dec 2023
Response from John Esainko on Dec 7, 2023
Thanks for your feedback Austin! Please accept my apologies while we upgrade our facilities.

2/10 Terrible

Eniko

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from John Esainko on Dec 7, 2023
Thanks

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent.
Stayed 5 nights in Nov 2023
Response from John Esainko on Dec 7, 2023
Thanks

6/10 Okay

Mary

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from John Esainko on Dec 7, 2023
Thanks