Checked out as soon as I got there
Posted Oct 9, 2016
Gentleman at the front desk was pleasant for the most part. He did tell us that he could not refund our money because we booked though Expedia. Room was terrible. Smelled overwhelmingly of bleach. Microwave was broken, wallpaper was peeling, the ceiling tiles in the bathroom were falling out, the table was broken, the sheets were dirty and there was a hole in the conformeter. I sat down on the bed for two minutes and got up and was extremely itchy.
Comment from Hotel Management
Oct 12, 2016 by Rebecca, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn Mount Vernon.
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you brought to our attention on your recent visit. I have shared your feedback with all department heads concerned to ensure we handle these types of situations differently in the future.
Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Alexandria.