Premium Room, 2 Double Beds (Upgraded Bedding & Snack, Smoke Free) | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews of Red Roof Inn PLUS+ Washington DC - Alexandria 

2.5 out of 5
Red Roof Inn PLUS+ Washington DC - Alexandria 
5975 Richmond Highway, Belle Haven, Alexandria, VA

Reviews

7.0

Good

Rating 10 - Excellent. 293 out of 1008 reviews" "
Rating 8 - Good. 283 out of 1008 reviews" "
Rating 6 - Okay. 193 out of 1008 reviews" "
Rating 4 - Poor. 106 out of 1008 reviews" "
Rating 2 - Terrible. 133 out of 1008 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Crystal

Traveled with family
Disliked: Amenities
Room was full of roaches
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on Apr 19, 2024
Hello Crystal, I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist

2/10 Terrible

Cristi, Madison

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms and property were dirty
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on Apr 19, 2024
Hello Cristi, Thank you for taking the time to share your feedback regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. We sincerely apologize that our cleanliness did not meet your expectations. We understand how crucial a clean and welcoming environment is for our guests, and we regret any discomfort or inconvenience you experienced. Please rest assured that we take comments like yours very seriously and are already implementing measures to ensure our standards of cleanliness are not only met but exceeded. This includes additional training for our housekeeping team and a thorough review of our current practices.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

pedro

Liked: Cleanliness, staff & service
Hotel area was overall clean. Grass for the dog was plentiful. Key cards would deactivate for some reason; for touching phone or a credit card according to front desk. Shower curtain smelled bad. Room was fine. Did the job.
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on Apr 19, 2024
Hello Pedro, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. We are happy to see that you loved the cleanliness of the hotel and the room, prompting your 4/5 score. However, as it relates to the shower curtain and the key card deactivating. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be taken into consideration as our Red Roof staff strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Christian

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible hotel
Stayed 1 night in Apr 2024
Response from Xao RediResponse Specialist on Apr 15, 2024
Thanks for sharing your feedback with us, Christian. The team at our Red Roof Inn PLUS+ Washington DC - Alexandria was saddened to see that we failed to provide you with a satisfactory stay. You indicated that our location was not to your liking. Please feel free to expound on this, as Red Roof aims to continuously improve.Thank you for sharing with us. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Sonya

Traveled with family
Liked: Staff & service
pictures online are misleading!
Stayed 2 nights in Apr 2024
Response from OnielRediresponse Specialist on Apr 14, 2024
Thank you Sonya, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly clean affordable option
Stayed 1 night in Apr 2024
Response from Oniel Rediresponse Specialist on Apr 14, 2024
Thank you Mark, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our prices. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Genshe, Boyds

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Tianna RediResponse Specialist on Apr 12, 2024
Hello Genshe,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Washington DC - Alexandria. It is so rewarding to read that you had a great stay while with us. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business.We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof ManagementRediResponse Specialist

6/10 Okay

Mark Fidel

Disliked: Amenities
not bad for the price thanks.
Stayed 2 nights in Apr 2024
Response from Tianna RediResponse Specialist on Apr 12, 2024
Dear Mark, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. It's great to read that you were pleased with the affordability of our location.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

6/10 Okay

Sayantan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Entire place smells weed and cigarette butts in the lobby, corridor, elevator. No place for keeping the luggage ( in case guests appear a bit early), no common washroom. In general the crew is not helpful.
Response from LaTunde RediResponse Specialist on Apr 10, 2024
Dear Sayantan,We are sorry to hear your recent experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Robert

Decent room and value, the walk way lights bleed a bit into the room, also beds in room 212 need replacing.
Stayed 6 nights in Apr 2024
Response from Adraine Rediresponse Specialist on Apr 8, 2024
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA and I are appreciating your 4/5 score following your stay. It is great to read that you found the room to be decent. We will share your concerns regarding the bed in room 212 to the management team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thanks again and we wish you the very best in your future travels. Sincerely,AdraineRed Roof Management Rediresponse Specialist

4/10 Poor

Candace

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Red Roof has really really went down hill. The smell was awful. The card keys wouldn't work properly. Cleanliness was almost non existent.
Stayed 1 night in Apr 2024
Response from Adraine Rediresponse Specialist on Apr 7, 2024
Dear Candace,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. I am sorry that your experience did not meet your expectations. I was disheartened to read that you found the room to have an unpleasant smell, the key card that was not working and the other mentioned issue that affected your experience. Please accept our apologies for the inconvenience caused. Your feedback will be share with the management team so they can investigate and address your concerns promptly.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you the very best in your future travels.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

4/10 Poor

Jorge, Central falls

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Reception awfull people smoking in property
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on Apr 6, 2024
Dear Jorge,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Alexandria. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 2/5 score. You indicated that you were unsatisfied with poor customer service and people smoking. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service
Staff was nice and easy guidance to our room. Room had some problems such as clogged sink and wrappers from previous renters. Area said no smoking but lots of smokers around. Otherwise, it was an okay place for the price.
Stayed 3 nights in Apr 2024
Response from Chirell RediResponse Specialist on Apr 5, 2024
Dear David,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our nice staff. You indicated that you were unsatisfied with the clogged sink and a lot of smokers being around. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 Okay

Alexis

Traveled with group, Business traveler
Disliked: Amenities, property conditions & facilities
We got what we paid for. Don’t book with high expectations. We even found mold on the shower curtains. Luckily it was only a 1 night stay or we might have found worse.
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on Apr 5, 2024
Dear Alexis,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Alexandria . We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 3/5 score. You indicated that you were unsatisfied with possible mold on the shower curtains. To uphold our company's high standard your encounter will be shared with management.Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Francesca

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marie was wonderful in every way!
Stayed 1 night in Apr 2024
Response from LaTunde RediResponse Specialist on Apr 4, 2024
Dear Francesca,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that Marie was wonderful in every way. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

SUK

Stayed 1 night in Mar 2024

2/10 Terrible

Yao

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one time slipper provide
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on Mar 31, 2024
Dear Yao,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. I am disheartened to see your stay prompted a 1/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Chirell Red Roof ManagementRediResponse Specialist

6/10 Okay

Jackie

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
No extra pillows ever came..
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on Mar 30, 2024
Thank you for taking a moment to leave a review, Jackie. The staff and I at the Red Roof Inn PLUS+ Washington DC - Alexandria appreciate your 3/5 score following your stay. However, you stated no extra pillows ever came to you, which was saddening to read. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 Okay

Mark

Small room
Stayed 4 nights in Mar 2024
Response from Gabrielle RediResponse Specialist on Mar 30, 2024
Thank you for taking a moment to leave a review, Mark. The staff and I at the Red Roof Inn PLUS+ Washington DC - Alexandria appreciate your 3/5 score following your stay. However, you stated that the room was small. Feedback from our Red Roof guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Christina

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and convenient to attractions. Pet friendly as well
Stayed 2 nights in Mar 2024
Response from Gabrielle RediResponse Specialist on Mar 30, 2024
Thank you for taking a moment to leave a review, Christina. The staff and I at the Red Roof Inn PLUS+ Washington DC - Alexandria appreciate your 5/5 score following your stay. I am happy that our pet friendliness, safety and the other highlights pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We loved hosting you and your fur-baby and hope you will bring them back to take further advantage of our pet-stay-free policy.Sincerely, GabrielleRed Roof Management RediResponse Specialist

8/10 Good

Preston, LAWTON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was everything I needed and close to DC.
Stayed 3 nights in Mar 2024
Response from Chirell RediResponse Specialist on Mar 29, 2024
Dear Preston,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our location being close to DC and being everything you needed. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Nurendra

Nice hospitality and clean
Stayed 1 night in Mar 2024
Response from Carla RediResponse Specialist on Mar 28, 2024
Dear Nurendra,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Washington DC - Alexandria. I am glad to read that you were pleased with the hospitality from our staff and the cleanliness of our hotel. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Sudhish

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s closer to the MGM National Harbor and Casino within 12 minutes drive. Safeway and stores are close by within 15 minutes driving.
Stayed 3 nights in Mar 2024
Response from Carla RediResponse Specialist on Mar 27, 2024
Dear Sudhish,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Washington DC - Alexandria. I am glad to read that you were pleased with our location as it is close to the MGM National Harbor and Casino as well as the Safeway and stores. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Caroline

Traveled with partner
Liked: Staff & service, property conditions & facilities
nice place, noisy street. normal hotel with all your needs for a night stay
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on Mar 26, 2024
Hello Caroline, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Washington DC - Alexandria. It is so rewarding to read that you enjoyed convenience of our location. Please know that Red Roof value you as our guest and appreciate your business. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 Poor

Juanchito

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
They charge early check in even though 1hr early left to check in, there not even busy and not full..
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on Mar 27, 2024
Dear Juanchito, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. I am sorry to see you were displeased with the early check in fee. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

6/10 Okay

Joshua

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Was ok at first but the morning before dark a lady was attack right outside our room a few doors down, probably will not be staying at this location in the future especially with our young son. The toilet was clogged and didn’t work properly as well but the staff was helpful on what they could do at the moment so no bad reviews on staff. The sheets weren’t clean on one bed looked like a dried blood or poop stain. Other than that area was probably in a sketchy area but is ok for a night.
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on Mar 25, 2024
Dear Joshua, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Alexandria. It's great to read that you were pleased with the hospitality of our staff. You indicated that you were unsatisfied with the clogged toilet, the uncleanliness of the sheets and that you were faced with safety concerns. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see we fell short with you. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

6/10 Okay

Avon

Business traveler
It ok
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on Mar 25, 2024
Thank you for taking a moment to leave a review, Avon. The staff and I at the Red Roof Inn PLUS+ Washington DC - Alexandria appreciates your 3/5 score following your stay. I am happy that your stay with us was ok. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re happy you were satisfied. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

10/10 Excellent

Anthony

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property with attentive staff, had a great stay, will stay there again!!!!
Stayed 14 nights in Mar 2024
Response from Gabrielle Red Roof Management on Mar 24, 2024
Thank you for taking a moment to leave a review, Anthony. The staff and I at the Red Roof Inn PLUS+ Washington DC - Alexandria appreciate your 5/5 score following your stay. I am thrilled that our attentive staff, clean property and the other highlights mentioned pleased you. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Lydia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & enjoyable
Response from Oniel Rediresponse Specialist on Mar 23, 2024
Hi Lydia,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

6/10 Okay

Katie

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Beds were a bit stiff and the bathroom needs work done to it but the room overall worked to expectations.
Stayed 3 nights in Mar 2024
Response from Toni-Ann RediResponse Specialist on Mar 23, 2024
Dear Katie,Thank you for taking the time to complete our guest survey. I appreciate your comments and 3/5 score regarding your recent stay at the Red Roof Plus+ Washington DC Alexandria We apologize for any inconvenience that may be caused as you indicated that you felt the beds were stiff and that the bathroom needed work done. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide an even better stay.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super-budget-priced, super-minimum amenities. Noisy. No breakfast. You get what you pay for, I guess!!
Stayed 1 night in Mar 2024
Response from Toni-Ann RediResponse Specialist on Mar 23, 2024
Dear Jeff,Thank you for taking the time to complete our guest survey. I appreciate your comments and 8/10 score regarding your recent stay at the Red Roof Plus+ Washington Dc - Alexandria. We apologize however, for any inconvenience that may have been caused, as you indicated that there were noise disturbances and no breakfast. Though we do not provide breakfast, we are in close proximity to multiple restaurants. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide an even better stay.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great way to see DC. Close to the Metro. Great food options nearby. Clean and smoke free!
Stayed 1 night in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 22, 2024
Dear DianeWe at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA are thrilled to have earned your scoring of 5/5 in regard to your recent stay with us. It was good to read you were pleased with our close proximity to the metro and eateries. You also mentioned our location was clean and smoke free.Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services here at Red Roof.Thank you again for your kind words. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Bikash

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
It was very dirty. Looked like the bed sheets were not clean. The hotel horrible. Will not choose red roof inn again.
Stayed 1 night in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 20, 2024
Dear Bikash,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. I am sorry that your experience was less than ideal due to the uncleanliness indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and all the best in your future travels.Very truly yours,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to crash
Stayed 1 night in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 20, 2024
Dear Daniel,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. I was happy to read you had an awesome stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

4/10 Poor

Johna

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We were given a room around back! I’ve never stayed at a red roof that wasn’t an inside hotel this was more like a motel! Context- we arrived slightly after midnight man at desk was very nice and gave us our room keys. When we lugged our bags up to second floor bc the elevator is slow and scary. The stench from the room upon opening the door was unbearable. We went down to speak to desk clerk who moved us to the front of building in what they call a “premium room”. It didn’t smell was small and didn’t have many towels so again another trip to the desk. We stayed Thursday-Sunday and were only given towels the night I asked. Our room was never cleaned or made over. There’s a coffee pot in the room but no coffee and the microwave didn’t work. So I guess what I’m trying to say is you get what you pay for this isn’t the Hilton or even holiday inn. If it wasn’t for the nice desk clerk changing our room we would’ve been outta there demanding a refund!
Stayed 3 nights in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 19, 2024
Hello Johna, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. It’s great to hear that you were pleased with our very nice midnight staff. However, you indicated that the smell from the first room you were given was unbearable, the towels were limited, and the second room was unclean along with other listed concerns. I am sorry for any inconvenience that this may have caused. I am grateful for the feedback you provided so we are able to continually improve our hotel. In the future, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 Good

Xavier

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Samantha Rediresponse Specialist on Mar 16, 2024
Thank you for your positive rating, Xavier. The staff at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

10/10 Excellent

Cynthia

Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on Apr 3, 2024
Hello Cynthia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Eric

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a quick stay after working a long day in DC, so a total of 7 hours. First had to wait at window since after hours, with 2 people ahead. That took 10 mins, then my turn and clerk proceeded to tell me he had something so do and puts the “will return in 10 mins” sign up. Not cool since it was already 10:30 PM and I’d worked a double. He returned, got my room and of course, the parking lot and my room reeked of weed! 2nd time in a row at RR I had to deal with the nasty, pungent odor! It will be my last, I can assure you. I know it’s probably common in most “motel” types these days but still sucks. Since I was exhausted I did manage to sleep OK, and the shower worked so that’s about it for the positives. Never again at a Red Roof
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on Mar 12, 2024
Dear Eric, We are sorry to hear your recent experience at the Red Roof Inn PLUS+ Washington DC - Alexandria did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situation throughout your stay. I will certainly bring this to the management’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Tianna Red Roof Management RediResponse Specialist

4/10 Poor

Chris

Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on Apr 3, 2024
Thank you for taking a moment to leave a review, Chris. The staff and I at the Red Roof Inn PLUS+ Washington DC - Alexandria were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

yuhang

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay here, quick check in and out process. Really satisfied.
Stayed 1 night in Mar 2024
Response from Red Roof Management on Mar 9, 2024
Hi Yuhang,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Washington DC - Alexandria with us. It was so rewarding to see that we earned your 5/5 score with our quick check-in and check-out processes, along with you having a good stay with us. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Karen

Disliked: Amenities
Dining and shopping accessible. Unclean room and need upgrades(bathroom, flooring and furniture)
Stayed 6 nights in Feb 2024
Response from Tianna RediResponse Specialist on Mar 7, 2024
Dear Karen,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Washington DC - Alexandria. We sincerely appreciate your comments regarding the convenience of our location. You indicated that you were unsatisfied with the cleanliness of the room and the upkeep of the bathroom. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you.We will take your comments into consideration to make changes to improve our customer experience. We wish you all the best in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🤗
Stayed 1 night in Feb 2024
Response from Sharma RediResponse Specialist on Mar 5, 2024
Hello Nicole, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 Good

John

Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on Mar 29, 2024
Thank you for taking a moment to leave a review, John. The staff and I at the Red Roof Inn PLUS+ Washington DC - Alexandria appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 Good

Arthur

Traveled with family
Better than expected good
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on Mar 4, 2024
Dear Arthur, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn PLUS+ Washington DC - Alexandria. We sincerely appreciate your comments and are happy to hear you had a great experience with us. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management

6/10 Okay

Andualem

Disliked: Cleanliness, property conditions & facilities
A smoke
Stayed 2 nights in Mar 2024
Response from Tianna RediResponse Specialist on Mar 5, 2024
Hello Andualem,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Washington DC - Alexandria and I appreciate your 3/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Nelson, Alexandria

Liked: Cleanliness
It was safe and clean
Stayed 1 night in Feb 2024
Response from Oshane RediResponse Specialist on Feb 25, 2024
Dear Nelson,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA regarding the cleanliness. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Kamaal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything I needed for a nice stay
Stayed 2 nights in Feb 2024
Response from Tianna RediResponse Specialist on Feb 25, 2024
Dear Kamaal, We appreciate your review following your recent experience at the Red Roof Inn PLUS+ Washington DC - Alexandria strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the convenience of our location. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,Red Roof Management

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Dec 2023
Response from Sharma RediResponse Specialist on Feb 18, 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ WASHINGTON DC - ALEXANDRIA. Carlos, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about our nice hotel. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Carlos, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice stay at an affordable price! Sincerely, Red Roof Management

10/10 Excellent

Nicole

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great service 👏
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on Feb 15, 2024
Hello Nicole, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn PLUS+ Washington DC - Alexandria. We are happy to hear that you enjoyed all aspects of your visit. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and our Red Roof staff look's forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Larry

Stayed 1 night in Jan 2024
Response from Gabrielle RediResponse Specialist on Mar 24, 2024
Thank you for taking a moment to leave a review, Larry. The staff and I at the Red Roof Inn PLUS+ Washington DC - Alexandria were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof ManagementRediResponse Specialist