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Reviews of Residence Inn by Marriott Chantilly Dulles South

3 out of 5
Residence Inn by Marriott Chantilly Dulles South
14440 Chantilly Crossing Ln, Chantilly, VA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 275 out of 368 reviews" "
Rating 8 - Good. 68 out of 368 reviews" "
Rating 6 - Okay. 12 out of 368 reviews" "
Rating 4 - Poor. 7 out of 368 reviews" "
Rating 2 - Terrible. 6 out of 368 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in, location, cleanliness and welcoming.
Stayed 1 night in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie, Glen Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay
Stayed 1 night in Feb 2024

10/10 Excellent

Harriet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Good location to airport and food. Like the kitchen in the room and cleanliness.
Stayed 2 nights in Jan 2024

10/10 Excellent

Joye

Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Stayed 2 nights in Dec 2023

8/10 Good

Newell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Great stay! The staff was terrific ! We had to leave early because of severe weather and the manager, Mr. Williams did not charge us for that night. We will definitely stay here again.
Stayed 2 nights in Dec 2023

4/10 Poor

Charles

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stay somewhere else if you can.
They accidentally charged me for an additional room but realized it immediately. They said they would refund the bill but refused to give me a receipt or even tell me how much they charged. Then they gave me a first floor room with transparent curtains. So there were car lights to keep me up all night.
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew, Oak Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Asia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay so far . Walking distance from lidl and many other restaurants.
Stayed 1 night in Sep 2023

10/10 Excellent

Aimee

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice and the staff was very friendly 🙂
Stayed 8 nights in Sep 2023
Response from RI Chantilly on Sep 11, 2023
Thank you so much for taking the time to share this wonderful feedback Aimee! We truly appreciate you and your kind words. We hope to serve you again soon!Best,Your Friends at RI Chantilly

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and attentive staff. Great breakfast
Stayed 3 nights in Sep 2023
Response from RI Chantilly on Sep 11, 2023
Thank you so much Wayne for this kind feedback! We truly appreciate you and your business. We hope to serve you again soon!Best,Your Friends at RI Chantilly

2/10 Terrible

Chad

Stayed 1 night in Jul 2023
Response from RI Chantilly General Manager on Sep 1, 2023
Good Morning Chad,Thank you for taking the time to provide this feedback. I will be reaching out to you personally to understand our areas of missed opportunities. We appreciate your business and hope to have the chance to serve you again.

10/10 Excellent

Gnanasekaran

Liked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from RI Chantilly on Sep 1, 2023
Thank you so much for providing your feedback! We truly appreciate it. We hope to serve you again soon!Best,RI Chantilly Team

10/10 Excellent

Marco, Chantilly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Excellent check in and check out experience. Employees very nice. Bed was so comfortable.
Stayed 2 nights in Jun 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

David

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Apr 2023

10/10 Excellent

William

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Located in a great part of Chantilly, VA. Very clean and overall great experience
Stayed 4 nights in Mar 2023

10/10 Excellent

Justin

Stayed 1 night in Jan 2023

10/10 Excellent

kwaku

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 20 nights in Jun 2022
Response from Tracy on Jul 27, 2022
Thank you so much! We hope to see you again.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities
I think the property needs to be renovated.
Stayed 2 nights in May 2022

10/10 Excellent

Elena

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, helpful stuff, no cold water available when tried taking the shower.
Stayed 2 nights in Apr 2022

10/10 Excellent

John

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place. Close to Dulles.
Stayed 1 night in Apr 2022

10/10 Excellent

Sheldon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

Mauricio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay here again!
Stayed 1 night in Nov 2021

10/10 Excellent

Shelby

Stayed 1 night in Nov 2021

8/10 Good

Clifton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Aleta Dawn

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!
Stayed 1 night in Jul 2021

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Nice sized room with good amenities. I quality was not that great, the mattress and the sofa bed was quite uncomfortable.
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room is clean, but the drain of the bath tub was poor. And also the refrigerator was always making loud noise which kept awaking us all the night.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good family hotel. Very comfortable for all ages. Clean and the staff are amazing
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone wore mask and very helpful. The suite was very clean
Stayed 3 nights in Feb 2021

10/10 Excellent

Penny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again
This hotel was the cleanest I have ever stayed in! And the staff was welcoming! If I had anything negative to say it is the bed was way too soft.
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2020

6/10 Okay

jieli

Business traveler
Liked: Property conditions & facilities
Sanitizing issues of bath towel and bathroom door
Everything is good. The only issue is my room is studio and the bathroom door is next to my bed, I have to close door to avoid possible Bacteria floating into bedroom. The other issue is the bath towels are hanging above the toilet. Do u know the bacteria and virus could spread up to 1 meter high to make the towel full of bacteria when u flush the toilet! The towel should hang on somewhere else. It’s unacceptable!
Stayed 2 nights in Jul 2020

10/10 Excellent

Cynthia, Papillion, Ne

Business traveler
Liked: Cleanliness, amenities
The meals provided Monday-Wednesday evenings! the security and privacy. The location to restraunts and shopping. the friendlyness of employees. Wish the evening dinners went from Monday - Thursday.
Stayed 4 nights in Feb 2020

6/10 Okay

Daniel

Business traveler
Liked: Staff & service, room comfort
Disappointed... not the quality I expected.
In general I have found Hotels.com reviews very useful, but was surprised at this hotel rating... I believe it is too high. The hotel was decent and breakfast was decent, but it is not a 9 out of 10 hotel. The interior is dated, the room had signs of use, beds were ok, the floor I was on smelled odd, and the bathroom and vanity area had signs of wear including poor caulking, water damage that was painted over quickly, etc. I might give the room an 8, but that feels overly-generous. Location had easy shopping and food around it and was very near the area I was working. It's a shame the hotel was a disappointment
Stayed 4 nights in Feb 2020

10/10 Excellent

Tishawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2019

10/10 Excellent

Judy, Maryland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cat who greeted all hotel guests was an awesome addition. The entire experience at the Residence Inn was wonderful.
Stayed 2 nights in Oct 2019

10/10 Excellent

Stan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk person was wonderful when we checked in.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great,we Really are enjoying our stay
Stayed 1 night in Sep 2019