decent hotel, hidden fees and terrible service!
Posted Oct 12, 2016
The hotel itself is a bit dated, but was comfortable and safe. Our room was clean when we got there. The problems were when we had to call three times in one day to get a couple extra towels sent up. Then the next day, after spending the entire day 8am-6pm out in the city, we come back to find housekeeping never came to the room. No fresh towels, no beds made, no vacuum. We had to call at 6pm and had to go to the bar downstairs and wait for the room to be made up. At the hotel bar we waited 15 minutes to even be acknowledged by a bartender, then another ten to get a drink. (There was only one person working the bar and restaurant not the waitress' fault she was very nice). The next day our room was not touched by housekeeping either. We had to call at around 630 pm for towels and linens. we went to the pool, the lifeguard informed us there were no towels available so we had a chilly walk back to our room which at the point had the bed made and clean towels, but none of the dirty glasses from the day before were removed. Their excuse was we must have had the do not disturb sign up which was crap because we did not. The real problem is they need twice the amount of workers there. OH AND THEY DONT TELL YOU UNTIL YOU GET THERE IT COSTS 30$ PER DAY TO PARK IN THEIR GARAGE.
Comment from Hotel Management
Oct 14, 2016 by Tony Galang, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. It is true that like many other hotels in this area, we request a fee for parking and internet. We do understand how important it is to be aware of these charges in advance, which is why we ensure that these prices are listed on all booking channels for our guests’ convenience. We sincerely apologize for the multiple inconveniences you faced, and have addressed how important it is to have a sense of urgency in fulfilling guest requests with our entire team.
Again, we apologize for the negative experience you had while with us. We hope you will consider staying with us in the future, as we are committed to ensuring that experience is much better.