The room was ok. I was given a handicapped room, but didn’t ask for one. Some of the features designed for people with disabilities aren’t as convenient for those without disabilities. I don’t mean that to be insensitive, it’s just a design feature in the room. They are meant to be more comfortable and convenient for people who have difficulty maneuvering. That’s why I don’t request those rooms and save them for people who actually need them. The bathroom was clean upon arrival, but after the first day a nasty smell would periodically come from the sink and toilet area. Zero counter space, which was frustrating as there was nowhere to put a toiletries bag, so I had to use the floor. The staff was ok, but didn’t seem very concerned with my presence or with service in general. I stood in front of 4 people at the front desk for a while before being acknowledged by anyone. When they did acknowledge me, they mispronounced my name (and by doing so actually called me an insult), when I corrected them there was no apology, I was just ignored. Perhaps she didn’t hear me, but that’s probably because she was busy not paying attention to the customer and more engrossed in the screen. When ordering from a food delivery service, they didn’t even call the room to let me know my food had arrived (but also wouldn’t let the delivery person upstairs).