Meeting facility

Reviews of Sheraton Reston Hotel

3.5 out of 5
Sheraton Reston Hotel
11810 Sunrise Valley Dr, Reston, VA

Reviews

8.2

Very Good

Rating 10 - Excellent. 441 out of 1003 reviews" "
Rating 8 - Good. 345 out of 1003 reviews" "
Rating 6 - Okay. 137 out of 1003 reviews" "
Rating 4 - Poor. 36 out of 1003 reviews" "
Rating 2 - Terrible. 44 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Patrick on Mar 23, 2024
Greetings,Thank you for taking the time to provide us with such a wonderful rating about our staff and hotel. We are very happy you had a wonderful stay. If there is anything else that we can do to perfect the rating for your stay just let us know.We do hope to see you again in a near future.Have a wonderful day!

10/10 Excellent

Natalie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel, clean and very well-designed. Would recommend!
Stayed 1 night in Mar 2024
Response from Patrick on Mar 18, 2024
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. Rooms are new and clean. Friendly stuff. I was pleasantly surprised! Will definitely stay again.
Stayed 1 night in Mar 2024
Response from Patrick on Mar 4, 2024
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. I am very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

10/10 Excellent

Kristin

Stayed 1 night in Feb 2024
Response from Patrick on Mar 23, 2024
Greetings,Thank you for choosing the Sheraton Reston on your last visit to the Reston area. We are honored that you decided to stay with us. We do hope you had a great stay and we do hope to see you again in a near future.Have a wonderful day!

8/10 Good

Mohammad

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except for breakfast which was really low quality with very few options.
Stayed 1 night in Feb 2024
Response from Patrick on Feb 5, 2024
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our hotel. We are very happy you had a wonderful stay.We are disappointed to know that you were unhappy with Breakfast. Please know that we offer choices with our property for breakfast and we do our very best to make sure that guests are satisfied with their choices. Nevertheless, I would love if you contact me directly next time you have reservation with us and I will make sure to add the complimentary Breakfast for 2.Have a wonderful day!

10/10 Excellent

Sadiya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend! It was so so clean! The driver, Nat, is so so lovely! The most kindest human being ever!
Stayed 2 nights in Feb 2024
Response from Patrick on Feb 5, 2024
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff Mr. Naut for providing you the service and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 2 nights in Jan 2024
Response from Patrick on Jan 26, 2024
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day

10/10 Excellent

Biren

Stayed 2 nights in Nov 2023
Response from Patrick on Mar 23, 2024
Greetings,Thank you for taking the time to provide us with such a wonderful rating about our staff and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Patrick on Jan 19, 2024
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the staff friendly. It was a quiet area which was very nice.
Stayed 2 nights in Jan 2024
Response from Patrick on Jan 16, 2024
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

10/10 Excellent

Crystal, COLUMBIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet experience.
Stayed 2 nights in Dec 2023
Response from Patrick on Jan 8, 2024
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

2/10 Terrible

Ben

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Never staying here again
Stayed 1 night in Dec 2023
Response from Patrick on Dec 25, 2023
Thank you for taking a moment to share your experience at The Sheraton Reston. We truly regret the shortcomings you encountered as we commit to providing the finest personal service and facilities to our guests.Please know we have communicated this to our team, and we do hope we have the opportunity to welcome you to our hotel in the future so that we may restore your faith in our hotel.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Patrick on Dec 22, 2023
Greetings,Thank you for taking the time to provide us with such a wonderful rating about our hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day

6/10 Okay

Devagharan

Stayed 2 nights in Dec 2023
Response from Patrick on Dec 20, 2023
Thank you and how you had a wonderful stay.

10/10 Excellent

Mohan, Edison

Stayed 1 night in Dec 2023
Response from Patrick on Dec 20, 2023
Greetings,Thank you for choosing the Sheraton Reston on your last visit to the Reston area. We are honored that you decided to stay with us. I do hope you had a great stay and we do hope to see you again in a near future.Have a wonderful day!

2/10 Terrible

Sandra

Stayed 1 night in Dec 2023
Response from Patrick on Dec 31, 2023
Thank you for taking the time to share your rating about your reservation at The Sheraton Reston. We sincerely appreciate your feedback and we are sorry it end up no show in the system.Our team is disappointed that we were not able to show our great service and Hotel overall. Please know that you are a valued guest and your satisfaction is paramount to our success.We strive to provide our guests with refreshing, enjoyable and memorable experiences.We hope you will consider to stay with us in the future.Have a wonderful day!

10/10 Excellent

Al, Santa Rosa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Recently remodel, great atmosphere, staffing quietness, I just love this spot.
Stayed 1 night in Dec 2023
Response from Patrick on Dec 20, 2023
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

10/10 Excellent

Darla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Updated and comfortable
Stayed 3 nights in Nov 2023
Response from Patrick on Nov 30, 2023
Greetings,Thank you for taking the time to provide us with such a wonderful rating about the hotel. I am very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Patrick on Dec 20, 2023
Thank you for choosing Sheraton Reston. We hope to see you again in a near future.Have a wonderful day.

10/10 Excellent

Tammy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Patrick on Nov 21, 2023
Greetings,Thank you for taking the time to provide us with such a wonderful Rating about our hotel. I am very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility was clean, quiet, and enjoyable. Everyone was super friendly!
Stayed 2 nights in Nov 2023
Response from Patrick on Nov 20, 2023
Greetings,Thank you for choosing the Sheraton Reston on your last visit to the Reston area. We are honored that you decided to stay with us. I do hope you had a great stay and we do hope to see you again in a near future.Have a wonderful day!

10/10 Excellent

Crystal

Stayed 1 night in Nov 2023
Response from Patrick on Dec 20, 2023
Thank you for the wonderful rating. We hope to see you again in a near future.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
We had stayed in the property for two saturdays in a row and had a great experience both times. The first Saturday we had not a great experience with the Bar and Breakfast, but the second both were much better. The full breakfast was very nice with many tasty options and the attendant was always available and very helpful. An overall great experience this time.
Stayed 1 night in Nov 2023
Response from Patrick on Nov 16, 2023
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. I am very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

8/10 Good

Danielle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Patrick on Nov 14, 2023
Greetings,Thank you for choosing the Sheraton Reston on your last visit to the Reston area. We are honored that you decided to stay with us. I do hope you had a great stay and we do hope to see you again in a near future.Have a wonderful day!

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property with assume staff and quiet rooms that were well furnished. Our only problems were with the rather odd and confusing Bar and Breakfast Bar staff. It was hard to figure out what the set up was and the staff was not particularly good about explaining how they worked. Others also seemed to be confused at the experience. The menu was hand printed on a caulk board with limited choices. Another patron told us that we could custom order a sandwich which we did and it was tasty but one requested item was left out. They took the sandwich back and added the missing item without problem. Otherwise, it was a great place to stay. If I went back again, I would just opt to go out to breakfast.
Stayed 1 night in Nov 2023
Response from Patrick on Nov 6, 2023
We thank you for your feedback and are disheartened to learn that your experience was not up to Sheraton Reston you have come expect. We listen very closely to our guest’s feedback and take note of the incidences that occurred so we can ensure a warm and welcoming experience to all. We hope to have the opportunity to welcome you back to Sheraton Reston once again.Please do not hesitate to reach out to me directly should you find yourself back in the Reston area.Warmest Regards

10/10 Excellent

Discover

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 1 night in Nov 2023
Response from Patrick on Nov 6, 2023
Greetings,Thank you for taking the time to provide us with such a wonderful rating about our hotel. I am very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

6/10 Okay

Marc

Stayed 4 nights in Oct 2023
Response from Patrick on Nov 23, 2023
Greetings,Thank you for choosing the Sheraton Reston on your last visit to the Reston area. We are honored that you decided to stay with us. I do hope you had a great stay and we do hope to see you again in a near future.Have a wonderful day!

4/10 Poor

Heather

Traveled with partner
Disliked: Cleanliness, staff & service
Apathetic staff. Daily housekeeping service would not replace empty soap, remove coffee cups from the morning or refill coffee capsules for the number of people in the room. Restaurant awful food and expensive. Won’t be returning.
Stayed 5 nights in Oct 2023
Response from Patrick on Nov 1, 2023
Thank you for taking the time to share your experience about your recent stay at The Sheraton Reston. We sincerely appreciate your feedback and we are sorry we were unable to meet and exceed your expectations.Our team is disappointed to know that you did not have a great experience overall. Please know that you are a valued guest and your satisfaction is paramount to our success.We strive to provide our guests with refreshing, enjoyable and memorable experiences.We hope you will consider staying with us again in the future.Have a wonderful day!

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Advertised 'free wifi' on Expedia. Hotel charges for Wifi.
Stayed 2 nights in Oct 2023
Response from Patrick on Oct 31, 2023
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our hotel. We are very happy you had a wonderful stay.We are disappointed to know that you were unhappy with the internet fee. Please know that it is standard for properties in our area to charge an internet fee, and we do our very best to make sure that all of our charges are fair and competitive with similar hotels in the area. Our Bonvoy members normally can enjoy the complimentary internet access. Nevertheless, I would love if you contact me directly next time you are in town and I will make sure to add the complimentary internet.Have a wonderful day!

10/10 Excellent

Harsh

Amazing property
Stayed 2 nights in Oct 2023
Response from Patrick on Oct 30, 2023
Greetings,Thank you for taking the time to provide us with such a wonderful review about our staff and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

2/10 Terrible

Matthew

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Patrick on Oct 29, 2023
Thank younfor choosing Sheraton Reston.

10/10 Excellent

June

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location to airport and meeting venue. It was quiet and clean.
Stayed 2 nights in Oct 2023
Response from Patrick on Oct 23, 2023
Greetings,Thank you for choosing the Sheraton Reston on your last visit to the Reston area. We are honored that you decided to stay with us. I do hope you had a great stay and we do hope to see you again in a near future.Have a wonderful day!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the room was clean. Food in their restaurant was surprisingly good and not crazy expensive.
Stayed 1 night in Oct 2023
Response from Patrick on Oct 23, 2023
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. I am very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

8/10 Good

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to pay for a breakfast that other hotels give gratis. Made Sheraton look cheap.
Stayed 1 night in Oct 2023
Response from Patrick on Oct 23, 2023
Dear Alexander, Thank you for taking the time to let us know about your experience while staying with us. Your experience with paying breakfast is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent brand concept paying breakfast from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Julie

Stayed 1 night in Oct 2023
Response from Patrick on Nov 7, 2023
Greetings,Thank you for taking the time to provide us with such a wonderful rating about our hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfy but odd and inefficient
This is a strange place. The elevator to the rooms is a long walk from reception. You can't operate the elevator unless you have your room key. There is only one small hook in the bathroom for hanging towels - fine if you're one person, but not a family of four. We were told our free breakfast was "grab and go" but you had to wait a long time in line to order (tip to Sheraton: how about a buffet?), and there was only one person working. The restaurant is odd; it's dark and a little dreary and for dinner -- again -- only one person was working (the bartender). You have to order your dinner at the bar and then the bartender brings it to you. That night, he seemed overworked and confused. Also, don't order the chicken Milanese. It is literally the size of a chicken nugget.
Stayed 1 night in Oct 2023
Response from Patrick on Oct 9, 2023
Thank you for taking a moment to share your experience at Sheraton Reston Hotel. We truly regret the shortcomings you encountered as we commit to providing the finest personal service and facilities to our guests.Please know we have communicated this to our team, and we do hope we have the opportunity to welcome you to our hotel in the future so that we may restore your faith in our hotel.

2/10 Terrible

Ehsan

Very low quality for the price.
Stayed 3 nights in Oct 2023
Response from Patrick on Oct 9, 2023
We thank you for your feedback and are disheartened to learn that your experience was not up to Sheraton's standards you have come expect. We listen very closely to our guest’s feedback and take note of the incidences that occurred so we can ensure a warm and welcoming experience to all. We hope to have the opportunity to welcome you back to Sheraton Reston Hotel once again. Please do not hesitate to reach out to me directly should you find yourself back in the Reston area. Warmest Regards,

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle was very convenient
Stayed 3 nights in Sep 2023
Response from Patrick on Oct 9, 2023
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our Shuttle. I am very happy you had a wonderful stay. We do hope to see you again in a near future. Have a wonderful day!

6/10 Okay

Brigitte

The room was ok. I was given a handicapped room, but didn’t ask for one. Some of the features designed for people with disabilities aren’t as convenient for those without disabilities. I don’t mean that to be insensitive, it’s just a design feature in the room. They are meant to be more comfortable and convenient for people who have difficulty maneuvering. That’s why I don’t request those rooms and save them for people who actually need them. The bathroom was clean upon arrival, but after the first day a nasty smell would periodically come from the sink and toilet area. Zero counter space, which was frustrating as there was nowhere to put a toiletries bag, so I had to use the floor. The staff was ok, but didn’t seem very concerned with my presence or with service in general. I stood in front of 4 people at the front desk for a while before being acknowledged by anyone. When they did acknowledge me, they mispronounced my name (and by doing so actually called me an insult), when I corrected them there was no apology, I was just ignored. Perhaps she didn’t hear me, but that’s probably because she was busy not paying attention to the customer and more engrossed in the screen. When ordering from a food delivery service, they didn’t even call the room to let me know my food had arrived (but also wouldn’t let the delivery person upstairs).
Stayed 3 nights in Oct 2023
Response from Patrick on Oct 9, 2023
Thank you for taking the time to share your experience about your recent stay at Sheraton RestonHotel. We sincerely appreciate your feedback and we are sorry we were unable to meet and exceed your expectations. Our team is disappointed to know that you did not have a great experience overall. Please know that you are a valued guest and your satisfaction is paramount to our success.We strive to provide our guests with refreshing, enjoyable and memorable experiences. We hope you will consider staying with us again in the future.Have a wonderful day!

6/10 Okay

Alberto, Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Patrick on Oct 2, 2023
Greetings,Thank you for taking the time to provide us with such a wonderful reviewabout the hotel. We do hope to see you again in a near future. Have a wonderful day!

10/10 Excellent

Allison

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Patrick on Sep 30, 2023
Greetings, Thank you for choosing the Sheraton Reston on your last visit to the Reston area. We are honored that you decided to stay with us. I do hope you had a great stay and we do hope to see you again in a near future. Have a wonderful day

10/10 Excellent

Ariana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. We felt very safe during our stay at Sheraton Reston Hotel.
Stayed 3 nights in Sep 2023
Response from Patrick on Sep 30, 2023
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our hotel. I am very happy you had a safe and wonderful stay. We do hope to see you again in a near future. Have a wonderful day!

8/10 Good

Dominick

Liked: Property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Patrick on Sep 30, 2023
Thank you for choosing the Sheraton Reston on your last visit to the Reston area. We are honored that you decided to stay with us. I do hope you had a great stay and we do hope to see you again in a near future. Have a wonderful day!

6/10 Okay

Ramkumar

Disliked: Property conditions & facilities
Poor dining availability
Stayed 2 nights in Aug 2023
Response from Patrick on Sep 30, 2023
We thank you for your feedback and are disheartened to learn that your experience was not up to Sheraton Reston Hotel standards you have come expect. We listen very closely to our guest’s feedback and take note of the incidences that occurred so we can ensure a warm and welcoming experience to all. We hope to have the opportunity to welcome you back to Sheraton Reston Hotel once again. Please do not hesitate to reach out to me directly should you find yourself back in the Reston area. Warmest Regards,

8/10 Good

John

Traveled with family
Liked: Cleanliness, amenities
Overall, our stay was good, but none of the lights in the outdoor parking lot behind the building were working, and it was very dark at night. Unsafe and scary.
Stayed 2 nights in Aug 2023
Response from Sheraton Hotel on Aug 15, 2023
Dear John,Thank you for choosing the Sheraton Reston Hotel for your recent stay and for sharing your feedback. We're pleased to hear that your overall stay was good, but we're sorry to hear about the issue you encountered with the outdoor parking lot lights.Your safety and comfort are of utmost importance to us, and we apologize for any inconvenience or discomfort caused by the lack of lighting in the parking lot. We take your concerns seriously, and we will promptly address this issue to ensure that our guests feel safe and secure during their stay.Thank you for bringing this matter to our attention. We appreciate your feedback and your understanding, and we hope that you'll consider staying with us again in the future.Best regards,The Sheraton Reston Hotel Team

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No pool. That was a disappointment. Otherwise, excellent service, quiet area.
Stayed 3 nights in Aug 2023
Response from Yudhveer on Aug 9, 2023
Dear John,Thank you for choosing the Sheraton Reston Hotel and for sharing your feedback. We are pleased to hear that you enjoyed our excellent service and the quiet area surrounding our hotel.We apologize for any disappointment caused by the absence of a pool. While we do not have a pool, we are committed to providing other amenities and services that contribute to a comfortable and enjoyable stay.Your feedback is important to us, and we hope that the positive aspects of your experience outweighed the absence of a pool.Thank you for staying with us, and we hope to have the pleasure of welcoming you back to the Sheraton Reston Hotel for another enjoyable stay.Best regards,The Sheraton Reston Hotel Team

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a nice place and confortable.
Stayed 1 night in Aug 2023
Response from Yudhveer on Aug 9, 2023
Dear valued guest,Thank you for choosing the Sheraton Reston Hotel and for your feedback. We are glad to hear that you found our hotel to be a nice and comfortable place during your stay.We appreciate your kind words, and we are committed to providing a welcoming and comfortable experience for all our guests.Thank you for your support, and we look forward to the opportunity of welcoming you back to the Sheraton Reston Hotel for another enjoyable stay.Best regards,The Sheraton Reston Hotel Team

10/10 Excellent

Timothy

Stayed 1 night in Jul 2023
Response from Sheraton Hotel on Aug 21, 2023
Dear Timothy,Thank you for taking the time to share your feedback about your recent stay at the Sheraton Reston Hotel. We value your input and would love to hear more about your experience to ensure that we are continuously improving our services.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Best regards,The Sheraton Reston Hotel Team

6/10 Okay

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Room but Security Warning
Room was good. Clean. Great bathroom/shower. Parking lot was dark. 2 lights were not working, one was going on and off and one pole was laying on the ground. The rear parking lot all the lights were out. Totally dark. Vehicles and people are a sitting duck out there. $522 for 2 rooms for 1 night. No breakfast with the room but we knew that before hand. Butanyone worried about security should be concerned. Considering the price, Sheraton can do better.
Stayed 1 night in Jul 2023
Response from PO on Jul 26, 2023
Thank you for your feedback.

10/10 Excellent

jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2023
Response from Ysr on Jul 17, 2023
Dear Jason,Thank you for choosing the Sheraton Reston Hotel and for your feedback. We are delighted to hear that you had a great experience during your stay.Your positive comments are greatly appreciated, and we hope to have the pleasure of welcoming you back to the Sheraton Reston Hotel for another fantastic stay in the future.Best regards,The Sheraton Reston Hotel Team