Posted Nov 19, 2016
The hotel is in need of a facelift - the communal areas, particularly corridors look dirty and old despite the best efforts of staff to keep things clean. Rooms were large with everything you need and a lovely view, but again - very old. The bed and linen were fantastic - definitely the highlight.
The biggest frustration was the ice machine on my floor - It made so much noise it sounded like it was going to take off! I complained 3 times that it was keeping me awake, and nothing improved. I think someone tried to fix it (at 2am!) but it didn't get any better.
Comment from Hotel Management
Nov 23, 2016 by Chris Z., Hotel Management
Thank you for your feedback, Sue! We appreciate you sharing your experience with us. We are glad you found our bed and view to your liking! We have some great views of the city and the countryside! We are sad to hear you had issues with cleanliness and the noisy ice machine. We have notified our teams to ensure we improve these areas moving forward. Thanks again for your comments, we do appreciate your feedback!