Ratings based on 882 Verified Reviews

4.0 out of 5
77% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Northern New York

Reservation Malfunction

Posted Jun 18, 2017
Pros: Great location to public transit and DC
Cons: If you book a room with two beds (which is how the room was advertised and the confirmation I had) make sure the customer gets two beds.
Location: Walking distance to transit and restaurants
We requested two double beds but upon arrival none were available. The hotel did not offer a roll away bed so two adults and a 15 year old had to share one bed. They did offer extra sheets so my teenager could sleep on the floor though!
Comment from Hotel Management
Jun 20, 2017 by Chris Z., Hotel Management
Thanks for your feedback, Ella! We are pleased you enjoyed the hotel, its location, and convenience to the Metro Subway. We are disappointed we did not meet your expectations on your reservation request for double beds. We will follow up with our Guest Services team to train and ensure this does not happen in the future. We are so sorry this happened. Thank you again for sharing your comments!
1 out of 5
Recommended
for Everyone
by A verified traveler from NY

It is a nice Hotel to stay but has got Flaws

Posted Jun 5, 2017
I have been their for 2 days and not even a day the Air Conditioning was working and even after continuous reporting there was no response. I don't understand what was the problem and the temperature was around 82F and had disturbed sleep all night. Kindly please make sure that this doesn't happen. Had a terrible stay. Thank you.
2 out of 5
by A verified traveler from atlanta

Big no in future

Posted Jun 5, 2017
Hotel staff at the reception greeted like why did they came in. He was tensed showed the tension on us , dont know if thats the persons character. The room was very old and some smelly. Didnt expect that a reputed hotel would have this kind. This is only my experience. Please read all reviews before you decide.
Comment from Hotel Management
Jun 20, 2017 by Chris Z., Hotel Management
Dear SP, so sorry you had issues with your stay with us. We strive to Go Beyond for all of our guests, and we are so sorry we fell short of expectations. We will work with our guest services and housekeeping teams to train and do better in these areas. We want all of our guests to feel part of our family , and to have a clean and comfortable room to stay in while here. Your comments will help us do better, so thank you for sharing!
5 out of 5
Recommended
for Everyone
by A verified traveler from Arlington, TX

Nice choice near DC

Posted Jun 4, 2017
D.C. Tour. Low price stay on Friday night. Right next to highway and Walmart. Restaurants around. Free parking on weekends.
Comment from Hotel Management
Jun 6, 2017 by Chris Z., Hotel Management
Thanks, Nybble! Glad you enjoyed our location and great rates!
3 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Nice hotel, but use some improvements.

Posted May 14, 2017
Upon arrival, I was told the shuttle runs every 15 minutes but that they will only take you to and from the office. The shuttle will not take its guests anywhere but the office, even though the 800 # said otherwise. I specifically called prior to booking my stay and was told the shuttle would take you anywgeee within a 3 mile radius. Also, I've never stayed in a hotel that did not get a free fridge upon request. The hotel said they could deliver a fridge for a one time fee of $15.00.
Comment from Hotel Management
May 16, 2017 by Chris Z., Hotel Management
Dear jsmomma, Thank you for sharing your experiences with us. We are sorry the shuttle schedule did not meet your expectations. We do provide 3-mile radius shuttle service, but in the mornings and afternoons during the week we have so many business travelers going to work we go to 15-minute intervals so we can service these needs. We will ensure moving forward we are also accommodating other guest requests the best we can. We do have the fridges for a fee because of the heavy requests we receive. We are sorry this did not meet your expectations. Thank you again for sharing your experiences. It is very helpful in making changes to our services and amenities.
4 out of 5
Recommended
for Everyone
by A verified traveler from Roanoke

Good Value for the Area, but...

Posted May 13, 2017
Pros: I think it is reasonably priced for the area.
Cons: Not let my wife nearly be run over waiting for the elevator by high school kids on a field trip with only one adult and he making no effort to control
Location: Location is convenient to the Beltway. Not much to do or places to eat nearby.
Main complaint is with the restaurant. In the evening it also functions as a bar. There is no area to enjoy a pleasant meal at the end of the day. My wife and I had drinks before dinner, but the place was no noisy that we had to eat in silence. In the morning there is a breakfast buffet. There is no opportunity to order from a menu. It's the buffet or nothing. I would rate the buffet as ok with regard to what is offered (though I felt I should not have to be making my own toast (could they not have biscuits and perhaps other warm breads?) after going through the buffet line. But main complaint is that the food was not hot. The eggs were all but cold. Having to make toast after getting the food only made the food colder that it already was. The breakfast buffet was way over-priced for the quality. There was heavy rain, and my wife I who have both had both knee replaced, did not want to give up the only handicap parking spot we found, else we would have gone to find another place for dinner and breakfast.
Comment from Hotel Management
May 16, 2017 by Chris Z., Hotel Management
Thanks for your feedback, Parson! We appreciate it and it will help us ensure we give better service down the road. We will talk to our student groups about their courtesy when at the hotel. Typically our students are well behaved, so we apologize if this happened during your visit. Your comments regarding our restaurant and bar service have been shared with our team so they can better provide this service to our guests. Thanks again for your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from b

Ok for quick stay

Posted May 9, 2017
Bathroom was still dirty at check in. When they came yo clean it they just busted in with out knocking . Other than that it was comfortable
Comment from Hotel Management
May 12, 2017 by Chris Z., Hotel Management
Thanks for your feedback! So sorry about the bathroom issues, we will follow up with the associate to coach on proper protocol when visiting an occupied room. Glad you found your guest room comfortable! Please come visit us again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Posted May 3, 2017
The comfort of the room and the location to so many retailers is great.
Comment from Hotel Management
May 5, 2017 by Chris Z., Hotel Management
Thanks for your feedback! Please come visit us again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2017
It was a pleasure to stay here. Very comfortable and accessible to all the main attractions and landmarks in Washington, DC. Just a short drive away. Some restaurants in the vacinity were very good.
Comment from Hotel Management
May 3, 2017 by Chris Z., Hotel Management
Thanks for your feedback! We are happy you enjoyed your stay with us!
2 out of 5
by A verified traveler

Posted Apr 8, 2017
Reserved two room but got rooms separate. And expected high level room with view. Unfortunately second floor with parking lot view. Not worth for the high price.
Comment from Hotel Management
Apr 10, 2017 by Chris Z., Hotel Management
Thanks for your feedback on your stay. We are sorry your expectations were not met on this visit. With a very large group in the hotel, room type accommodations have been difficult. Next time you come to visit please let us know your high floor request and we will do our best to accommodate. Thanks again!