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Overall nice experience except one thing to mention that in complementary breakfast , there were no waffles, pancakes and regular bread was also missing.
Very clean, friendly staff, free breakfast. We were a little disappointed that the pool was closed, as our family was looking forward to using it during our stay, but other than that we had a great visit
Stay was great! Very clean and quiet hotel, even being close to the airport! Only downside is breakfast wasn’t the best, very little options! Otherwise wonderful stay!
Monica
Stayed 1 night in Feb 2024
8/10 Good
charles
Jan 16, 2024
charles
Stayed 1 night in Jan 2024
10/10 Excellent
corey
Jan 15, 2024
corey
Stayed 1 night in Jan 2024
10/10 Excellent
Lawrence
Dec 26, 2023
Lawrence
Stayed 1 night in Dec 2023
10/10 Excellent
Rajesh
Traveled with family and small children, Business traveler
This property is perfectly located, easy commute to all wonderful locations including DC, Tysons area, and Winchester. The property could use some sprucing. The door squeaked, the shelve in the shower was not screwed in completely. Also using the stairwell daily i niticed it was never cleaned. All in all I would stay there again but purely for the location.
Sabrina
Stayed 6 nights in Nov 2023
4/10 Poor
David
Traveled with family
Nov 13, 2023
Disliked: Cleanliness, staff & service
Sheets were stained and I made the front desk aware and they could careless. The lady’s comment to me was “did you need anything else”. Disgusting, they should have gave me some credit for my nights I stayed. They gave me nothing and when I discovered this issue I had to go get new sheets and change them myself. Totally disappointed in the customer service.
Response from SpringHill Suites by Marriott Ashburn Dulles North on Sep 5, 2023
Hello Neil, thank you for your review and for choosing our hotel. We are glad you enjoyed your stay with us at the SpringHill Suites. We hope to have you again!
I stayed twice in the last two weeks while visiting a sick family member. The first visit was amazing, and everything was quiet and comfortable. The second visit was a bit more rambunctious. There were kids and teens running around the hotel all evening and in the middle of the night making so much noise. Apparently, one night someone was cooking in their room and the fire alarms went off briefly. The hotel itself is nice and comfortable with plenty of space. Housekeeping was very attentive. The breakfast options are fine, and the coffee was great!
Teri
Stayed 4 nights in Aug 2023
Response from SpringHill Suites Ashburn Dulles North on Aug 22, 2023
Hello Terri, thank you for leaving a review. We are so glad you enjoyed both of your visits with us and that our staff was able to contribute to that. We hope to have you again!
Room was very clean. But had a slight wet dog odor. Breakfast not as good as other SpringHill hotels we've stayed in. One elevator out of order. Staff didn't know what to do to keep guests safe while a possible tornado was heading our way. Fortunately, only wind and rain...no tornado.
Edward
Stayed 3 nights in Aug 2023
Response from SpringHill Suites Ashburn Dulles North on Aug 22, 2023
Hello Edward, please accept our sincere apologies for any issues you encountered during your stay. We assure you that we take your feedback seriously and will bring these concerns to management. We hope to have you again!
8/10 Good
Alaina
Aug 16, 2023
Alaina
Stayed 1 night in Aug 2023
Response from SpringHill Suites by Marriott Ashburn Dulles North on Sep 5, 2023
Hello Alaina, thank you for the review. We are glad you enjoyed your stay with us at the SpringHill Suites. We hope to have you again!
10/10 Excellent
John
Aug 15, 2023
John
Stayed 1 night in Aug 2023
Response from SpringHill Suites by Marriott Ashburn Dulles North on Sep 5, 2023
Hello John, thank you for your review and for choosing our hotel. We are so glad you enjoyed your stay with us. We hope to have you again!
8/10 Good
Sandra
Traveled with partner
Aug 9, 2023
Liked: Amenities
Noisy air conditioner unit. Otherwise was good choice for our one night visit to family in the area. Breakfast was a welcome perk.
Sandra
Stayed 1 night in Aug 2023
Response from SpringHill Suites Ashburn Dulles North on Aug 15, 2023
Hello Sandra, we are so glad you enjoyed your stay with us. We truly appreciate your feedback, and will make our management aware of this concern. We hope to have you again!
The rooms were nice. We just had a issue with the tub. It was clogged and we thought the cleaning crew was going to take care of it and had not.
Karen
Response from SpringHill Suites Ashburn Dulles North on Aug 8, 2023
Hello Karen, please accept our sincere apologies for any inconvenience caused. We take your feedback seriously, and assure you that this claim will be brought to our staff. We hope to have you again!
8/10 Good
Nida
Jul 30, 2023
Nida
Stayed 1 night in Jul 2023
Response from SpringHill Suites Ashburn Dulles North on Aug 1, 2023
Hello Nida, thank you for the review. We are glad you enjoyed your stay with us. We hope to have you again!
All the entrance doors are open all the times.
The locks are not working, Anyone can go in or out at any point without key card.
It should be one standard everywhere for Marriote hotels but I felt this was not up to standard compare to other Marriote experiences.
The Ac and the fridge is so loud.
Bilal
Stayed 10 nights in Jul 2023
Response from SpringHill Suites Ashburn Dulles North on Aug 1, 2023
Hello Bilal, we are so sorry to hear about the issues you encountered during your stay. Please accept our sincere apologies for any inconvenience caused. We assure you that we take your feedback very seriously and will address this concern with our management. We truly hope we can make up for this experience in the future.
It was a roomy and comfortable stay. The staff was friendly and areas in the hotel seem to be well maintained. Although their elevators need a little TLC. It’s also close to Top Golf, iFly, and shopping/food center called One Loudoun.
Michele
Stayed 2 nights in Jul 2023
Response from SpringHill Suites Ashburn Dulles North on Aug 1, 2023
Hello Michele, we are so glad you enjoyed your stay with us. We truly appreciate your feedback and will bring this suggestion to our management. We hope to have you again!
Response from SpringHill Suites Ashburn Dulles North on Jul 25, 2023
Hello Elena, thank you for the review. We are so glad you enjoyed your stay with us. We hope to have you again!
10/10 Excellent
Wanda
Traveled with partner
Jul 20, 2023
Poor placement of grip bar in shower so made it difficult to avoid water leaking past shower curtain to the floor. Could cause future damage.
Wanda
Stayed 2 nights in Jul 2023
Response from SpringHill Suites Ashburn Dulles North on Jul 25, 2023
Hello Wanda, we are so glad you enjoyed your stay with us. We take your feedback seriously and assure you that we will make our management aware of this concern. We hope to have you again!
6/10 Okay
Monique Motley
Jul 16, 2023
Monique Motley
Stayed 1 night in Jul 2023
Response from SpringHill Suites Ashburn Dulles North on Jul 19, 2023
Hello Monique, thank you for the review. We are glad you enjoyed your stay with us. We hope to have you again!
Response from SpringHill Suites Ashburn Dulles North on Jun 27, 2023
Hello Jamie, thank you for the review. We are glad you enjoyed your stay with us. We hope to have you again!
4/10 Poor
Ruth
Jun 16, 2023
Disliked: Cleanliness
The sheets in the room were not clean and the cooling system wasn’t working.
Ruth
Stayed 1 night in Jun 2023
Response from SpringHill Suites Ashburn Dulles North on Jun 20, 2023
Hello Ruth, we are so sorry you did not fully enjoy your stay with us. We take these concerns very seriously, and will bring this claim to our staff. We truly hope we can make up for this experience in the future.
10/10 Excellent
Gregory, ARLINGTON
Jun 9, 2023
Gregory
Stayed 2 nights in Jun 2023
Response from SpringHill Suites Ashburn Dulles North on Jul 5, 2023
Hello Gregory, thank you for the review. We are so glad you enjoyed your stay with us. We hope to have you again!
Response from SpringHill Suites Ashburn Dulles North on Jun 7, 2023
Hello Brian, thank you for the review. We are so glad you enjoyed your stay with us at the SpringHill Suites. We hope to have you again!
6/10 Okay
Connie
Traveled with family
Jun 2, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was very nicely configured. One of the best i have been to. BUT, the beds were horrible! Very in need of replacement!were
Connie
Stayed 1 night in May 2023
Response from SpringHill Suites Ashburn Dulles North on Jun 7, 2023
Hello Connie, we are glad you enjoyed your stay with us. We appreciate your feedback, and will bring this to our management. We hope to have you again!
This property is ageing. There does not seem to be much effort made to keep it clean - dirty rugs in halls, and dingy rugs in rooms. Front desk is not always staffed. Pool is closed (as it was when we stayed there a month ago.) Overall, below what you would expect for the pricing.
Fletcher
Stayed 2 nights in May 2023
Response from SpringHill Suites Ashburn Dulles North on May 24, 2023
Hello Fletcher, we are so sorry you did not enjoy your stay with us. We take these concerns very seriously, and will address this with our staff. We truly hope we will be able to make up for this experience in the future.