Ratings based on 1,397 Verified Reviews

4.4 out of 5
90% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler

Posted Feb 7, 2017
Pros: good good good good good good good good good good good good good good good goodgood good good good good good good good
Cons: good good good good good good good good good good good good good good good goodgood good good good good good good good
Location: good good good good good good good good good good good good good good good goodgood good good good good good good good
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Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Thank you for being our guest at the Westin Washington Dulles Airport. We are delighted to know you had an enjoyable stay with us and our facilities, service and location were to your satisfaction. It was a pleasure to have you here, and we hope to see you again soon. Be Well, Be Westin Yours in hospitality, Linda Tierney, General Manager, Westin Washington Dulles Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Middletown, PA

Great hotel that is close to the airport.

Posted Feb 3, 2017
Pros: Cleanliness, friendly staff, and fitness facilities.
Cons: Some more "bar food" or appetizer options. Maybe fried zucchini chips to stick with the Italian theme.
Location: A couple good bars and restaurants in the Herndon area and Reston Town Center (5 miles away). Good local places, PJ Mulligans, Jimmy's Old Tavern!!
This hotel was very nice. Completely updated. Rooms were clean and nice and had good amenities. They fitness center was clean, spacious, and had a lot of workout options. I also liked the pool and hot tub. All very clean. The staff was friendly, polite, and always helpful. The hotel bar was nice too. I didn't have a chance to eat there but the menu looked great. Italian food. Only negative is that there are not a lot of restaurants nearby. There are some good bars and restaurants within 3-5 miles though. Overall, great property and well run.
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Thank you for your lovely review of the Westin Washington Dulles Airport. We are glad you loved our closeness to the airport and that you enjoyed our accommodations, on-site facilities and service. We appreciate your kind remarks and hope to see you again soon on your next visit to the DC area. Be Well, Be Westin, Yours in hospitality, Linda Tierney, General Manager, Westin Washington Dulles Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 31, 2017
Wonderful! Very nice hotel. Highly recommended. Beautiful facility with friendly staff.
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Thank you for your delightful review of the Westin Washington Dulles Airport. Your positive comments about our hotel and staff are greatly appreciated. Thank you so much for recommending us to others, and we hope you are already planning another trip our way. Be Well, Be Westin, Yours in hospitality, Linda Tierney, General Manager, Westin Washington Dulles Airport Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice and friendly staff

Posted Jan 31, 2017
Doña María was very nice and friendly she works at the restaurant
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Thank you for your 5-star feedback! It's so great to see your comments specific to our staff members. Dona is definitely one of the favorites of our guests and I will make sure to recognize her efforts. Thanks again, we look forward to your next stay at the Westin Washington Dulles Airport Hotel. Be Well, Be Westin Yours in hospitality, Linda Tierney General Manager Westin Washington Dulles Airport Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Proximity to airport

Posted Jan 27, 2017
Hotel has a great location to Dulles and the free shuttle to the airport is another plus. Rooms spacious and comfortable.
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
Thank you for sharing your feedback about your stay at the Westin Washington Dulles Airport. We are delighted you loved your well-appointed room and our location being close to the airport as well as our complimentary shuttle service. It was our pleasure serving you, and we hope to welcome you back soon for another enjoyable visit. Be Well, Be Westin Yours in hospitality, Linda Tierney, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from California

First to time in Washington DC

Posted Jan 23, 2017
The room was very clean, the bed comfortable and the staff were outstanding. The hotel isn't exactly at the airport but close enough. I had breakfast in the restaurant my morning. And, again, the staff could not have been nicer. Even the limo driver who took me to the metrorail station was a good guy. The line, which runs into DC, will eventually go out to Dulles airport. So if you're flying into Dulles stay at the Westin and take the train into DC.
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
Thank you for staying at the Westin Washington Dulles Airport on your first visit to Washington DC. We are delighted to note how pleased you were with your clean, comfortable room and especially our friendly staff. As great as it is to have a beautiful hotel, it is really the staff that makes our hotel what it is. Our team goes above and beyond to offer exceptional service to each guest that walks into our lobby every day. Thank you again for your kind remarks and for recommending us to future guests. We hope to see you again soon on your next visit to the DC area. Be Well, Be Westin, Yours in hospitality, Linda Tierney, General Manager, Westin Washington Dulles Airport Hotel
3 out of 5
by A verified traveler from Wyoming

Disappointing

Posted Jan 19, 2017
Pros: Excellent shuttle service.
Cons: Attention to details in room cleanliness and maintenance issues.
Location: Isolated location.
Got in late from airport. Get to room and open fridge to store medication, which has to be refrigerated, and fridge is broken. I call the front desk and they refuse to move me to room with functioning fridge. Tell me to come back down to lobby and they will store it in kitchen fridge. I'm too exhausted to argue...but this is not appropriate response to the situation. Fix your fridges. People expect to be able to use them.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you so much for sharing your review. Although you loved our complimentary shuttle service, we are sorry for the inconvenience you experienced in your room. I have shared your comments with my engineering department and have taken immediate steps to address those issues so that they don’t happen again. We hope that you will give us another opportunity to make it up to you and prove ourselves, please come and stay with us again. Be Well, Be Westin Yours in hospitality, Linda Tierney, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Posted Jan 17, 2017
Nice hotel close to airport. The room is clean and spacious.
Comment from Hotel Management
Jan 18, 2017 by General Manager, Hotel Management
Thank you for your review of your stay at the Westin Washington Dulles Airport. I am thrilled to know you loved our proximity to the airport and your well-appointed room. Thanks again for being our guest, and we hope to welcome you back very soon. Be Well, Be Westin Yours in hospitality, Linda Tierney, General Manager, Westin Washington Dulles Airport Hotel
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 14, 2017
Stayed when flight out of dulles was cancelled. Basic business hotel
Comment from Hotel Management
Jan 17, 2017 by Manager , Hotel Management
Thank you for your review and I am pleased you enjoyed your overall stay with us. Thank you also for your feedback which I will certainly share with my management team to take corrective action. We enjoyed having you as our guest and hope to welcome you back soon. Be Well, Be Westin Yours in hospitality, Linda Tierney General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Winchester, Virginia

Nice hotel close to the airport

Posted Dec 29, 2016
When you walk in it is beautiful. The staff at the desk was very nice and helpful with all the directions to my room and where to park. The room was lovely it was clean but my shower had a little bit of mold on the tile. The bar was nice the bartender was nice made sure my glass was refilled when needed. My cheese burger was a little on the dry-side for medium well but was tasty. over all I would recommend this hotel to everyone I had a nice stay.
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Thank you for your feedback and for recommending us. We are delighted to note that your overall stay was pleasant and our proximity to the airport was convenient for your plans. It’s also pleasing to read that you enjoyed our Front Desk service as well as the service from one of our bartenders. We apologize any inconvenience you experienced. Thank you for being our guest, and we hope to welcome you back very soon. Be Well, Be Westin Yours in hospitality, Linda Tierney General Manager Westin Washington Dulles Airport Hotel