Ratings based on 1,360 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from 東京

場所は便利だが泊まるためと割り切るホテル

Posted Nov 25, 2016
場所は空港から無料シャトルで15分と便利ではあるが、近くには何もなく食べるところもイタリアンレストランのみ。あくまで泊まるためのホテルと考えた方が良い。部屋は清潔で使い良い。
Comment from Hotel Management
Nov 26, 2016 by GM, Hotel Management
Thank you for staying with us. It is great that you loved your suite and amenities, but I am sorry that that the location of the hotel was not ideal for you. Our knowledgeable associations are able to recommend restaurants, shopping, and local area attractions to make your experience here the best that it can be. Thank you again, and we look forward to having you back on a future visit.
5 out of 5
by A verified traveler

Posted Nov 14, 2016
ロビーも客室も天井が高く、清潔感があり、とても快適な空間だった。スタッフも親切丁寧にホテルの設備等について教えてくれた。さすが安定の外資系。コスパも良いし、何度でも泊まりたくなります。
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
We appreciate your kind remarks about your stay at the Westin Washington Dulles Airport. We are delighted to know that you enjoyed everything we have to offer while you were here. Thank you for being our guest, and we hope to welcome you back very soon. Be Well, Be Westin Yours in hospitality, Linda Tierney General Manager Westin Washington Dulles Airport Hotel
5 out of 5
by A verified traveler from US

Posted Nov 8, 2016
Accommodating. Overall positive. The hotel restaurant could stand to be improved...not so much the atmosphere, which was fine, but the food was Ok. It could have been better for what I had paid.
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your feedback about your experience with us at the Westin Washington Dulles Airport. I am pleased you had an overall pleasant stay and your feedback had been shared with my Chef and Restaurant team. Comments such as yours help us it enhancing our services and amenities. Thanks once more for being our guest, and we look forward to welcoming you back soon. Be Well, Be Westin, Yours in hospitality, Linda Tierney, General Manager, Westin Washington Dulles Airport Hotel
4 out of 5
by A verified traveler from US

Nice Hotel

Posted Nov 7, 2016
Pros: Unfortunately it's like all the other hotels inside so there is no differentiation in what is offered. The staff was nice and the place was clean.
Cons: It's all about the details and it could be improved. Example, the shower knobs could be put on better with holes not showing.
Location: There were not unless you drove.
Having the conference I attended made it easier to chose the hotel. The staff was more than accommodating.
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
Tina, we appreciate you taking the time to share the feedback! Comments such as yours help us in enhancing our services and facilities. It was nice to see that you enjoyed your stay and liked most aspects of our hotel, especially the services you received from our staff. Thank you for being our guest and we hope to welcome you back very soon.  Be Well, Be Westin Yours in hospitality, Linda Tierney, General Manager, Westin Washington Dulles Airport Hotel
3 out of 5
by A verified traveler

should be better

Posted Nov 7, 2016
Pros: Clean, bed was nice.
Cons: Read above
No free wifi. No free continental breakfast. Add charges to your credit card without informing you. Food court very pricey. Card key to room suck. Parking arrangement very awkward set up.
Comment from Hotel Management
Nov 9, 2016 by General Manager, Hotel Management
Thank you for being our guest and for your feedback. We never want a guest to have an unsatisfactory visit so we are very sorry that you had some issues during your stay. Our goal is to provide an exceptional stay that meets Westin's high standards and we apologize if we fell short of this especially in our dining choices. I have discussed your review with my Management Team and will look to see where improvements can and should be made. We appreciate your business and hope that you will give us the opportunity to make this up to you on a future visit. Be Well, Be Westin Yours in hospitality, Linda Tierney General Manager
4 out of 5
by A verified traveler from 東京都

部屋からの眺望が最高!

Posted Oct 31, 2016
Pros: 室内が清潔で窓が大きく 開放感があった シャトルバスが30分毎に出ているので便利でした。 ホテル周辺は、自然環境が良く、池も有り散歩するのには、最高の場所でした
Cons: ホテル周辺の説明が欲しかった。ホテルの備品等足りなかつた。 ペットポトルの水が冷蔵庫に入っていたが有料と書かれていたが?一本目は冷蔵庫上に置かれ 無料とかかれていた。人数分無料では?なかったのかな~!
Location: 何も無い
Comment from Hotel Management
Nov 1, 2016 by General Manager, Hotel Management
Thank you for your review regarding your stay at the Westin Washington Dulles Airport. We are delighted to know that you enjoyed your spotless room and our scheduled shuttle service. Having said that, we are sorry for any inconvenience caused while you were here. Thank you for being our guest, and we hope to welcome you back very soon. Be Well, Be Westin Yours in hospitality, Linda Tierney General Manager Westin Washington Dulles Airport Hotel
5 out of 5
by A verified traveler from US

Better Than Expected Airport Hotel

Posted Oct 30, 2016
Quiet, free parking, quick check in, comfy room, large bathroom, convenient location
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Thank you for writing a review of your time at the Westin Washington Dulles Airport. It feels great to read that our facilities and amenities made you feel comfortable and that you liked our location close to the airport. We love it when we exceed any guest’s expectations and make their stay an amazing one. Thank you again, and we hope to welcome you back very soon. Be Well, Be Westin, Yours in hospitality, Linda Tierney, General Manager
4 out of 5
by A verified traveler

Posted Oct 21, 2016
Pros: Close to airport, but far enough away that you cannot hear the airplanes. In a very quiet and nice setting. Free parking was a plus for the DC area
Cons: Nothing. It was perfect for catching an early flight.
Location: Great distance from airport.
Comment from Hotel Management
Oct 23, 2016 by General Manager, Hotel Management
Thank you for the great review! We are glad to know how pleased you were with our location. Our guests love the easy access to the airport, but also appreciate our quiet accommodations. We are proud to offer extremely quiet rooms throughout the hotel with our Westin Heavenly Beds to provide a very relaxing experience before a long journey, so your feedback is a pleasure to read. Thanks again for choosing the Westin Washington Dulles Airport. We hope you will do so again. Be Well, Be Westin Yours in hospitality, Linda Tierney General Manager Westin Washington Dulles Airport Hotel
4 out of 5
by A verified traveler from London

Posted Oct 21, 2016
Pros: Room, staff and amenities were good. They run a shuttle service in the evenings to nearby restaurants, which is brilliant.
Cons: Entertainment in room could have been improved, as well as the mini bar.
Comment from Hotel Management
Oct 23, 2016 by General Manager, Hotel Management
Thank you for staying with us at the Westin Washington Dulles Airport. We are happy to know you were comfortable here and that you were overall pleased with your room, our staff and especially the convenience of our shuttle service. We appreciate your feedback and hope to see you again soon. Be Well, Be Westin Yours in hospitality, Linda Tierney General Manager Westin Washington Dulles Airport Hotel
1 out of 5
by A verified traveler

Now that they have you...

Posted Sep 29, 2016
Pros: Clean and quiet.
Cons: $10 a day for Internet. What millennium do they they this is? And the portions for room service were a joke. $8 for HALF a tuna sandwich.
The hotel facilities and staff were top notch. Shuttle to subway is a nice addition.
Comment from Hotel Management
Oct 14, 2016 by General Manager, Hotel Management
"Thank you so much for sharing your recent review. We appreciate the time you took from your day to share your experiences and feedback. Please accept my sincere apology that we let you down during your recent stay. We pride ourselves on service excellence and it was disappointing that we did not provide the service that you have come to expect with our brand. I truly appreciate your feedback as it will help our management team continue to improve and strive towards providing even better service every stay. We hope to welcome you back soon. Be Well, Be Westin Yours in hospitality, Linda Tierney General Manager