Exterior

Reviews of The Westin Washington Dulles Airport

4 out of 5
The Westin Washington Dulles Airport
2520 Wasser Terrace, Herndon, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 645 out of 1000 reviews" "
Rating 8 - Good. 199 out of 1000 reviews" "
Rating 6 - Okay. 62 out of 1000 reviews" "
Rating 4 - Poor. 45 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast easy and friendly
Stayed 1 night in Apr 2024
Response from General Manager on Apr 20, 2024
Dear Joseph, Thank you for taking the time to share your experience at The Westin Washington Dulles Airport. Everything we do is designed to provide a revitalizing experience for our guests, and we are thrilled that our seamless check-in service and intuitive front desk associates exceeded your expectations. Thank you once more for your gracious feedback, and we hope to see you again soon on your next visit to the D.C. area. Be Well Be Westin,Gina Ferraro,General Manager

8/10 Good

Susan

Liked: Cleanliness, staff & service
Shower curtain too short. Toilet plugs easily,low water flow.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Susan, Thank you for choosing us for your D.C. visit. We are pleased you enjoyed your overall stay. We are grateful for your specific feedback, and we will share your comments with the appropriate individuals as we continually strive to improve our guest experience. It was a pleasure accommodating you, and we hope to welcome you back soon.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Arthur, Thank you for choosing us and for sharing your high rating. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we hope you will make The Westin Washington Dulles Airport your home whenever your travels bring you to the area.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant high quality hotel with good food and services.
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on Apr 14, 2024
Dear Suzanne, We are glad to know that you enjoyed your stay at The Westin Washington Dulles Airport and that your delicious dining experience at our in-house restaurant, Padella, made your visit even more special. All credit goes to our excellent chefs, who work very hard to create innovative, wholesome dishes in a sophisticated, high-energy atmosphere. We hope you will revisit the next time you are in the area.Be Well Be Westin,Gina Ferraro,General Manager

8/10 Good

Anne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Anne, Thank you for choosing The Westin Washington Dulles Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Anika

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here on business for two days. Very polite staff, attentive restaurant manager and wait staff. Tasty and expansive breakfast buffet.In regards to the room itself, beds were super comfy, rooms were clean and spacious. I loved the bedside lavender oil roll on and all of the attention given to a good night sleep. For example, the bedtime/wellness beverage and food menu offerings. Overall a nice stay.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Anika, Thank you for sharing your feedback regarding your business stay at The Westin Washington Dulles Airport. We are thrilled to read your generous compliments, and we are pleased you loved our spacious, impeccable guestrooms and our signature Westin Heavenly Bed. Our devoted associates are committed to providing intuitive and thoughtful hospitality, and we appreciate you for recognizing all that they do. Thank you again for the perfect rating, and we look forward to welcoming you back for another enriching experience.Be Well Be Westin,Gina Ferraro,General Manager

6/10 Okay

Stephanie

Liked: Staff & service
Disliked: Property conditions & facilities
Property is run down. Furniture in lobby is dirty with rips. It’s in need of a refresh. Rooms are just ok. It is very convenient for traveling.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 11, 2024
Dear Stephanie, Thank you for sharing your thoughtful review. While we appreciate knowing you liked our optimal location, we apologize for not meeting your expectations with our accommodations. We are always looking for ways to improve, and we have taken note of your comments on our plans for developing the property. Thank you again for your feedback, and we hope you will return as we would welcome another opportunity to show you why we are a great choice when visiting the area.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Ahmad, Thank you for sharing your feedback with other travelers regarding your visit to The Westin Washington Dulles Airport. We appreciate your generous rating, and we are pleased you enjoyed your stay. Our associates are committed to providing intuitive and thoughtful service, and we thank you for recognizing all that they do. We loved accommodating you, and we look forward to welcoming you back soon.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night. It was great for what we needed
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Catherine, Thank you for choosing us and for taking the time to post a review. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we hope you will make The Westin Washington Dulles Airport your home whenever your travels bring you to the area.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Larry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great nice place. Shuttle service is excellent and on time.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Dear Larry, Thank you for your great review of The Westin Washington Dulles Airport. We are pleased that our thoughtfully crafted property enhanced your stay and that you particularly enjoyed the shuttle service we provide to the airport and local corporate offices. It was our pleasure accommodating you, and we hope to see you again soon on your next visit to the D.C. area. Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Randy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Dear Randy, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Washington Dulles Airport. We look forward to your return and wish you all the best with your future travels.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

yolanda, Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Yolanda, Thank you for sharing your feedback with other travelers regarding your visit to The Westin Washington Dulles Airport. We appreciate your generous rating, and we are pleased you enjoyed your stay. Our associates are committed to providing intuitive and thoughtful service, and we thank you for recognizing all that they do. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Robert, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Washington Dulles Airport. We look forward to your return and wish you all the best with your future travels.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

kimberly

Liked: Cleanliness, property conditions & facilities
Nice staff
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Kimberly, Thank you for taking the time to share your experience at The Westin Washington Dulles Airport. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that our intuitive associates exceeded your expectations. It was our pleasure accommodating you, and we hope to see you again soon on your next visit to the D.C. area. Be Well Be Westin,Gina Ferraro,General Manager

8/10 Good

Rayna

Stayed 1 night in Mar 2024
Response from General Manager on Apr 15, 2024
Dear Rayna, Thank you for being our guest and for the positive rating. We are glad that from check-in through check-out, we were able to provide you with a pleasant stay at The Westin Washington Dulles Airport. We look forward to your return and wish you all the best with your future travels.Be Well Be Westin,Gina Ferraro,General Manager

6/10 Okay

VIKRAM RAJA, Frederick

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on Mar 24, 2024
Dear Vikram, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Be Well Be Westin,Gina Ferraro,General Manager

8/10 Good

Israel, Albany

Traveled with family and small children
Liked: Cleanliness, staff & service
Clean and spacious rooms and beds.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 20, 2024
Dear Israel, Thank you for sharing your experience at The Westin Washington Dulles Airport with fellow travelers. It is a pleasure to know how much you enjoyed our spacious guestrooms and our signature Westin Heavenly Bed. We want each guest to experience a refreshing, meaningful stay, so it is a joy to receive your complimentary feedback. Thank you for choosing our hotel for your visit to this city, and we hope to see you again soon.Be Well Be Westin,Gina Ferraro,General Manager

8/10 Good

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close enough to Dulles, but without being under the flight pattern. There was a group in the lobby when we checked in that were very loud and using offensive language to the point that we almost decided to cancel our reservation.
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on Mar 19, 2024
Dear Cynthia, Thank you for taking the time to share your experience at The Westin Washington Dulles Airport. We are pleased to see your kind rating. However, we apologize that you were disturbed by the noise from other guests at the lobby. We want every guest to have a refreshing, meaningful visit, so we will use your comments to improve our guest experience. We hope you will return so we can provide you with the revitalizing stay you deserve.Be Well Be Westin,Gina Ferraro, General Manager

10/10 Excellent

yolanda, Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Services at the restaurant Raul was great
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on Mar 19, 2024
Dear Yolanda, Thank you for staying at The Westin Washington Dulles Airport and for your feedback. We appreciate your gracious comments about the attentive hospitality you received at our in-house restaurant Padella. We are proud of their commitment to providing exceptional service. We will enjoy sharing your compliments with them and acknowledging their devotion to enriching guest experiences. Thank you again, and we look forward to welcoming you back soon. Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! The shuttle driver picked us up at the airport, told us how to best get in to DC, then took us to the nearest metro station, picked us up after and even took us to a store to get things we needed. He alone went above and beyond, but in the evening, we went down to the bar for a few drinks. The bartender was fabulous, and w met some great new friends there! Couldn't have been any hapier with the whole experience!
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on Mar 18, 2024
Dear Nancy, Thank you for your great review of The Westin Washington Dulles Airport. We are pleased that our thoughtful hospitality advanced your stay and that you particularly enjoyed the shuttle service we provide. Thank you again for your kind compliments regarding our excellent shuttle drivers dedicated to enhancing our guest's experience; it will be a pleasure to recognize them for their efforts. We are also glad you had a great time at our Padella Lobby Bar, and we look forward to welcoming you back soon. Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Linda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for early Dulles departure!
Stayed 1 night in Feb 2024
Response from General Manager on Mar 14, 2024
Dear Linda, Thank you for leaving your kind remarks regarding your stay at The Westin Washington Dulles Airport. Many guests stay here the night before a long flight. We enjoy offering quiet guestrooms, including our Westin Heavenly Bed, to help provide a relaxing experience before an extended journey. We appreciate you choosing us, and we hope you will revisit the next time you are in the area. Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend the night before an early morning flight out of Dulles. The hotel restaurant was great and so were the drinks. Shuttle to airport runs every 30 minutes.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Dear Sherry, Thank you for leaving your kind remarks regarding your stay at The Westin Washington Dulles Airport. Many guests stay here the night before a long flight. We enjoy offering quiet guestrooms, including our Westin Heavenly Bed, to help provide a relaxing experience before an extended journey. We are also glad that our complimentary shuttle service to the airport was perfect for your needs. We appreciate you mentioning the delectable food and drinks we serve, and we hope to see you again soon. Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, easy access to what we needed it for.
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on Mar 12, 2024
Dear Mary, Thank you for writing a review of your time at The Westin Washington Dulles Airport. We are pleased we could be a part of your visit to our nation's capital. Thank you once more for mentioning how much our convenient location, combined with our hospitality and accommodations, provided you with a revitalizing experience. We hope to welcome you back soon, and we wish you all the best with your travels. Be Well Be Westin,Gina Ferraro, General Manager

8/10 Good

Nkechi, SILVER SPRING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel near Dulles with a convenient shuttle to the airport
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on Feb 18, 2024
Dear Nkechi, Thank you for leaving your kind remarks regarding your stay at The Westin Washington Dulles Airport. Many guests stay here the night before a long flight. We are also glad that our complimentary shuttle service to the airport was perfect for your needs. We appreciate you choosing us, and we hope you will revisit the next time you are in the area. Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Teresa Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on Feb 15, 2024
Dear Teresa, We are pleased that you enjoyed an energizing and fulfilling stay at The Westin Washington Dulles Airport. Thank you for your generous rating, and we look forward to welcoming you back very soon. Be Well Be Westin,Gina Ferraro, General Manager

10/10 Excellent

Saiful

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on Feb 12, 2024
Dear Saiful, We are pleased that you enjoyed an energizing and fulfilling stay at The Westin Washington Dulles Airport. Thank you for being our guest, and we look forward to welcoming you back very soon. Be Well Be Westin,Gina Ferraro, General Manager

10/10 Excellent

Tongkun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on Feb 12, 2024
Dear Tongkun, Thank you for sharing your feedback regarding your visit to The Westin Washington Dulles Airport. We appreciate your generous compliments, and we are pleased you enjoyed your stay. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Be Well Be Westin,Gina Ferraro,General Manager

10/10 Excellent

Gemma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff! Clean and relaxing rooms.
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on Feb 11, 2024
Dear Gemma, We are pleased that you enjoyed an energizing and fulfilling stay at The Westin Washington Dulles Airport. Thank you for your generous comments regarding our well-appointed guestrooms. We are excited to share your kind remarks with our associates. They are committed to enhancing each guest's visit with exceptional hospitality, and we appreciate your recognition of their service. Thank you again for being our guest, and we look forward to welcoming you back very soon. Be Well Be Westin,Gina Ferraro, General Manager

10/10 Excellent

Yetunde, Hilliard

Liked: Cleanliness, staff & service, property conditions & facilities
Smooth check in and restaurant staff were very nice.
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on Feb 5, 2024
Dear Yetunde, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Washington Dulles Airport and that our attentive associates helped elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to seeing you again soon.Be Well Be Westin,Gina Ferraro, General Manager

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice peaceful hotel. Helpful staff. Will stay here again.
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on Feb 6, 2024
Dear Francis, We are pleased that you enjoyed an energizing and fulfilling stay at The Westin Washington Dulles Airport. Thank you for your generous comments regarding our beautiful property. We are excited to share your kind remarks with our associates. They are committed to enhancing each guest's visit with exceptional hospitality, and we appreciate your recognition of their service. Thank you for being our guest, and we are excited to welcome you back very soon. Be Well Be Westin,Gina Ferraro, General Manager

10/10 Excellent

Denise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to leave for the airport at 3 am. This hotel has 24 hour airport shuttle and the drivers were very pleasant - even at 3 am!
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on Feb 4, 2024
Dear Denise, Thank you for leaving your kind remarks regarding your stay at The Westin Washington Dulles Airport. Many guests stay here the night before a long flight. We are also glad that our complimentary shuttle service to the airport was perfect for your needs. We appreciate you choosing us, and we hope you will revisit the next time you are in the area. Be Well Be Westin,Gina Ferraro, General Manager

10/10 Excellent

Baldomero

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Jan 2024
Response from GENERAL MANAGER on Feb 3, 2024
Dear Baldomero, Thank you for sharing your feedback regarding your visit to The Westin Washington Dulles Airport. We appreciate your generous compliments, and we are pleased you enjoyed your stay. Our associates are committed to providing intuitive and thoughtful service, and we thank you once more for recognizing all that they do. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Be Well Be Westin,Gina Ferraro, General Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Jan 2024
Response from GENERAL MANAGER on Jan 29, 2024
Dear Steven, Thank you for sharing your feedback regarding your visit to The Westin Washington Dulles Airport. We appreciate your generous compliments, and we are pleased you enjoyed your stay. Our associates are committed to providing intuitive and thoughtful service, and we thank you again for recognizing all that they do. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Be Well Be Westin,Gina Ferraro, General Manager

10/10 Excellent

Kishore

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from GENERAL MANAGER on Jan 28, 2024
Dear Kishore, Thank you for sharing your feedback regarding your visit to The Westin Washington Dulles Airport. We appreciate your generous compliments, and we are pleased you enjoyed your stay. Our associates are committed to providing intuitive and thoughtful service, and we thank you for recognizing all that they do. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Be Well Be Westin,Gina Ferraro, General Manager

10/10 Excellent

XINTIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Great staffs
Stayed 1 night in Jan 2024
Response from GENERAL MANAGER on Jan 27, 2024
Dear Xintian,Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Washington Dulles Airport and that our attentive associates helped elevate your visit. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to seeing you again soon.Be Well Be Westin,Gina Ferraro, General Manager

10/10 Excellent

Julia

Stayed 1 night in Jan 2024
Response from GENERAL MANAGER on Feb 12, 2024
Dear Julia, Thank you for sharing your perfect rating of The Westin Washington Dulles Airport. We are pleased you enjoyed your stay. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Be Well Be Westin,Gina Ferraro, General Manager

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Julia, Thank you for sharing your gracious rating of The Westin Washington Dulles Airport. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. Thank you once more for your business, and we hope to see you again on your next visit to the D.C. area. Be Well Be Westin,Gina Ferraro General Manager

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 21, 2024
Dear Caroline, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Washington Dulles Airport. We look forward to your return and wish you all the best with your future travels.Be Well Be Westin,Gina Ferraro General Manager

8/10 Good

Sandrine

Stayed 1 night in Jan 2024
Response from GENERAL MANAGER on Feb 9, 2024
Dear Sandrine, We are pleased that you enjoyed an energizing and fulfilling stay at The Westin Washington Dulles Airport. Thank you for your kind rating, and we hope to welcome you back very soon. Be Well Be Westin,Gina Ferraro, General Manager

8/10 Good

Mbinira

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I love staying at the Westin Dulles. However, not all of the rooms have the same amenities—specifically, the bathrooms. The room I stayed in could use an update to the bathroom, similar to other rooms I've stayed in at the exact location. Overall, you won't be disappointed staying here. It is clean, great staff all around. Their restaurant is also good.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 20, 2024
Dear Mbinira, Thank you for choosing The Westin Washington Dulles Airport. We are glad to know you had a pleasant stay and that our well-maintained guestrooms and intuitive associates enhanced your visit. Having said that, we regret not meeting all of your expectations with our accommodations; we will share your comments appropriately. Thank you again for your loyalty to our hotel, and we look forward to welcoming you back the next time you are in the area.Be Well Be Westin,Gina Ferraro General Manager

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room. Delicious breakfast. Best of all were the shuttle drivers! So helpful and patient. We will stay here if we are ever in the D.C. area again!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Shannon, Thank you for being our guest at The Westin Washington Dulles Airport. We are pleased to learn you had a great stay and that our thoughtfully crafted accommodations, intuitive associates, and delicious breakfast offerings enhanced your visit. Thank you again for your business, and we love knowing you plan to return; we look forward to it.Be Well Be Westin,Gina Ferraro General Manager

10/10 Excellent

Mark

Traveled with partner
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Mark, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Washington Dulles Airport. We look forward to your return and wish you all the best with your future travels.Be Well Be Westin,Gina Ferraro General Manager

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Kristi, Thank you for sharing your feedback with other travelers regarding your visit to The Westin Washington Dulles Airport. We appreciate your generous rating, and we are pleased you enjoyed your stay. Our associates are committed to providing intuitive and thoughtful service, and we thank you for recognizing all that they do. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Be Well Be Westin,Gina Ferraro General Manager

10/10 Excellent

Lenore

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Dear Lenore, Thank you for sharing your gracious rating of The Westin Washington Dulles Airport. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. Thank you again for your business, and we look forward to having another opportunity to welcome you back soon.Be Well Be Westin,Gina Ferraro General Manager

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay overall
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Dear Ahmed, Thank you for your recent stay at The Westin Washington Dulles Airport and for posting such a generous review of our hotel and associates. It is a pleasure to know that we exceeded your expectations and that you left with replenished spirits. We enjoyed having you as our guest, and look forward to welcoming you back again.Be Well Be Westin,Gina Ferraro General Manager

2/10 Terrible

Kathleen

Stayed 1 night in Jan 2024
Response from GENERAL MANAGER on Feb 3, 2024
Dear Kathleen, Thank you for your recent visit and also for your rating. We want to extend our apologies for the inconvenience you experienced. We hope that you will stay with us again so that we can provide you with the exceptional hospitality for which we are known. We wish you all the best with your future travels.Be Well Be Westin,Gina Ferraro, General Manager

10/10 Excellent

Paula

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Dear Paula, Thank you for choosing to stay with us and for taking the time to share your perfect rating. At Westin Washington Dulles Airport, we provide our guests with an urban oasis with a variety of services and amenities to make your visit a revitalizing one, and we enjoyed exceeding your expectations. It was our pleasure accommodating you, and we hope you will make us your home away from home whenever your travels bring you to our city.Be Well Be Westin,Gina Ferraro General Manager

10/10 Excellent

OSAMA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Osama, Thank you for the outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Washington Dulles Airport. We look forward to your return and wish you all the best with your future travels.Be Well Be Westin,Gina Ferraro General Manager

8/10 Good

Richard J

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Quiet night, but the room is clean and the hotel is nice
Stayed 1 night in Jan 2024
Response from General Manager on Jan 9, 2024
Dear Richard, Thank you for being our guest at The Westin Washington Dulles Airport. We are glad you enjoyed your time with us and that you especially loved our spotless and thoughtfully crafted accommodations. It was our pleasure hosting you, and we look forward to welcoming you back again.Be Well Be Westin,Gina Ferraro General Manager

10/10 Excellent

Ghada

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay
Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
Dear Ghada, Thank you for the generous rating of our hotel. Westin Washington Dulles Airport is energized by welcoming our guests to the Washington area with spacious accommodations, excellent amenities, and a beautiful location. We are pleased you enjoyed your stay, and we hope you will come back to see us soon.Be Well Be Westin,Gina Ferraro General Manager