Restaurant

Reviews of Holiday Inn Fredericksburg Conference Ctr, an IHG Hotel

3 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 487 out of 1001 reviews" "
Rating 8 - Good. 284 out of 1001 reviews" "
Rating 6 - Okay. 106 out of 1001 reviews" "
Rating 4 - Poor. 64 out of 1001 reviews" "
Rating 2 - Terrible. 60 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Krystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful & nice. Outdoor area was well maintained & clean. Beautiful decor & new looking. Rooms were also cleaned well.
Stayed 1 night in Apr 2024

10/10 Excellent

Geraldine, Riverview

Liked: Cleanliness, staff & service, property conditions & facilities
Syaff was helpful. Clean hotel
Stayed 1 night in Apr 2024
Response from Arianna on Apr 16, 2024
Dear Geraldine,Thank you for taking the time to tell us about your experience at Holiday Inn FREDERICKSBURG CONFERENCE CTR.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

2/10 Terrible

Amanda, Springfield

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Arianna on Apr 16, 2024
Dear Amanda,I apologize for the inconvenience and frustration you experienced during your stay with us. It is disheartening to hear that the room did not meet your requirements. Your feedback is valuable to us, and we deeply regret that we have fallen short of your expectations.Once again, please accept our sincere apologies, and if there is anything else we can assist you with, please do not hesitate to let us know.Sincerely,

10/10 Excellent

Jay

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Arianna on Apr 16, 2024
Dear Jay,Thank you for taking the time to tell us about your experience at Holiday Inn FREDERICKSBURG CONFERENCE CTR.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

2/10 Terrible

Amy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Arianna on Apr 16, 2024
Dear Amy,I apologize for the inconvenience and frustration you experienced during your stay with us. It is disheartening to hear that the room did not meet your requirements. Please be assured that we take these matters seriously. Your feedback is valuable to us, and we deeply regret that we have fallen short of your expectations. Once again, please accept our sincere apologies, and if there is anything else we can assist you with, please do not hesitate to let us know.Sincerely,

10/10 Excellent

Rob

Yes
Stayed 1 night in Mar 2024
Response from Arianna on Apr 16, 2024
Dear Rob,Thank you for taking the time to tell us about your experience at Holiday Inn FREDERICKSBURG CONFERENCE CTR.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

10/10 Excellent

Denise

Stayed 1 night in Mar 2024
Response from Arianna on Apr 16, 2024
Dear Denise,Thank you for taking the time to tell us about your experience at Holiday Inn FREDERICKSBURG CONFERENCE CTR.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

4/10 Poor

charles

Liked: Cleanliness, staff & service
The hotel was adequate and very nice staff. My issue was the shower pressure. It was just one level up from a trickle. Maybe the shower head needed cleaning, idk, but the hotel should. If you can't manage routine inspections of the little things that offer true value to a stay, then you should quit your job. Because without guest, you have nothing, and you might think that people will just put up with it, that will sooner or later come back to bite you in the you know what!
Stayed 1 night in Feb 2024
Response from Arianna on Mar 1, 2024
Dear Charles,I apologize for the inconvenience and frustration you experienced during your stay with us. It is disheartening to hear that the room did not meet your requirements and that you encountered difficulties with essential services such as low water pressure. Please be assured that we take these matters seriously, and we will investigate each concern to ensure that necessary improvements are made. Your feedback is valuable to us, and we deeply regret that we have fallen short of your expectations.Once again, please accept our sincere apologies, and if there is anything else we can assist you with, please do not hesitate to let us know.Sincerely,

8/10 Good

Tamika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean , spacious and great amenities
Stayed 1 night in Feb 2024
Response from Arianna on Mar 1, 2024
Hello Tamika, Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

8/10 Good

Jasmine

Liked: Cleanliness, amenities, property conditions & facilities
Easy check in. Nice room, clean
Stayed 1 night in Feb 2024
Response from Arianna on Mar 1, 2024
Hello Jasmine, Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

8/10 Good

Jabria

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Arianna on Mar 1, 2024
Hello Jabria, Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

8/10 Good

Josiane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gwendolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

alesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Liane, N D Ile Perrot

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good in hotel dining options, clean updated room friendly staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Humaira

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Response from Arianna on Mar 1, 2024
Hello Humaira, Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

2/10 Terrible

Sherita, Centreville

Stayed 1 night in Dec 2023

10/10 Excellent

Gwendolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Nov 2023

10/10 Excellent

jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Patti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 5 stars
It was great. Once you walk in there’s a very clean and modern comfy vibe in the lobby and dining area. Hallways look updated and decent. Room layout for my 1 bed King option was great. Bathroom was clean and bed was comfy even the little sofa in the corner was decent to put my things. Liked the touch to have a coat rack too. Will stay here again.
Stayed 1 night in Nov 2023

8/10 Good

Weyketta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very professional. They have excellent customer service!!
Stayed 1 night in Nov 2023

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Bugs, refused refund
Shortly after our arrival we found several bugs on the ceiling of our room. The front desk was notified and offered to change our room, but then we found more bugs in the hallway. We elected to not stay since they obviously had an issue. Further, we went through hotels.com customer service, where they contacted the manager, who refused a refund, which apparently hotels.com is satisfied with since they won’t advocate on our part.
Stayed 1 night in Oct 2023
Response from Arianna on Apr 16, 2024
Dear Robert,I apologize for the inconvenience and frustration you experienced during your stay with us. It is disheartening to hear that the room did not meet your requirements and that you encountered difficulties with essential cleanliness. Please be assured that we take these matters seriously, and we will investigate each concern to ensure that necessary improvements are made. Your feedback is valuable to us, and we deeply regret that we have fallen short of your expectations.Once again, please accept our sincere apologies, and if there is anything else we can assist you with, please do not hesitate to let us know.Sincerely,

10/10 Excellent

Gay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member i encountered was exceptional, especially Lauren, the overnight front desk gentleman, the restaurant team and housejeeping. Also, the food was five star. Thank you for excellent service and comfortable accommodations!
Stayed 1 night in Oct 2023
Response from Arianna on Mar 1, 2024
Hello Gay, Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gwendolyn

Stayed 2 nights in Sep 2023

10/10 Excellent

Andrei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for overnight stay.
Stayed 1 night in Oct 2023
Response from Arianna on Mar 1, 2024
Hello Andrei, Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Our TV didn't work and we were immediately moved to another room when we told the desk clerk.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Arianna on Oct 7, 2023
Dear Anonymous,Thank you for taking the time to tell us about your experience at Holiday Inn FREDERICKSBURG CONFERENCE CTR.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

2/10 Terrible

Gabrielle

Stayed 1 night in Sep 2023
Response from Arianna on Oct 7, 2023
Dear Gabreille,I apologize for the inconvenience and frustration you experienced during your stay with us. It is disheartening to hear that the room did not meet your requirements. Please be assured that we take these matters seriously. Your feedback is valuable to us, and we deeply regret that we have fallen short of your expectations. Once again, please accept our sincere apologies, and if there is anything else we can assist you with, please do not hesitate to let us know.Sincerely,

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfortable and bathroom clean and updated.
Stayed 1 night in Sep 2023
Response from Arianna on Oct 7, 2023
Hello Sharon,Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again!Thank you!

10/10 Excellent

maureen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated and clean. Many dining options around. Room was big and bed was comfy. Water pressure was a challenge but still a hot shower.
Stayed 1 night in Sep 2023
Response from Arianna on Oct 7, 2023
Hello Maureen, Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

10/10 Excellent

Moty

Stayed 1 night in Sep 2023
Response from Arianna on Mar 1, 2024
Hello Moty, Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

10/10 Excellent

Edmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were clean. The front desk staff needs to learn how to talk to customers. She needs training on how to give customers a better customer service.
Stayed 1 night in Sep 2023
Response from Arianna on Oct 7, 2023
Hello Edmond ,Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

10/10 Excellent

Whitney M

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all very nice and friendly .
Stayed 2 nights in Aug 2023
Response from Wish on Aug 25, 2023
Hello Whitney,Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again!Thank you!

8/10 Good

JOHN

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2023
Response from Arianna on Oct 7, 2023
Hello JOHN ,Thank you so much for choosing our hotel for your stay and appreciate your awesome review. We hope to see again! Thank you!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Nothin
Stayed 2 nights in Aug 2023
Response from Wish on Aug 14, 2023
Dear Pamela,Thank you for staying with us and for an awesome review. We hope to see you again.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Wish on Jul 20, 2023
Hello Diane,Thank you so much for a wonderful review.Hope to see you again in the future.

10/10 Excellent

Dana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was excellent. It was an additional $15 for two breakfasts. The food was made to order and very good. Well worth it !
Stayed 1 night in Jul 2023
Response from Wish on Jul 19, 2023
Dear Dana,Thank you for your wonderful feedback about our breakfast! We are thrilled to hear that you found it excellent and that the made-to-order food met your expectations. We take pride in providing a delightful dining experience for our guests.Your kind words and positive review mean a lot to our team, as we strive to ensure our guests have a memorable stay. Should you have any other feedback or requests during your time with us, please do not hesitate to reach out. We hope you have a fantastic stay, and we look forward to welcoming you back in the future!Warm regards,

4/10 Poor

BRYANT, SUFFOLK

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great about the property besides I having to go to the front desk 3 times to get new keys to the room because of malfunction with the door and manager refused to compensate me for the inconvenience.
Response from Wish on Jul 19, 2023
Dear Bryant,Thank you for choosing to stay at our hotel, and we sincerely appreciate your feedback regarding your recent visit. We are glad to hear that you found everything else about the property to be great; however, we are truly sorry to learn about the inconvenience you experienced with the room keys and the door malfunction.Please accept our sincerest apologies for the frustration and inconvenience this caused during your stay. We understand how important it is for our guests to have a smooth and hassle-free experience, and we deeply regret that we fell short of your expectations in this regard.Our team is committed to providing prompt and efficient service, and we are disappointed that we didn't meet this standard during your visit. Rest assured, we will address the issue with the door and the room keys immediately to ensure that it doesn't happen again in the future.Regarding the compensation, we understand your frustration, and we sincerely apologize for any miscommunication that may have occurred. We value your loyalty as our guest, and it is never our intention to disregard your concerns. Our management team will be reviewing your case, and we will do our best to make this right.Once again, we apologize for the inconvenience you faced, and we hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable and trouble-free stay.Warm regards,

10/10 Excellent

WILLIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Wish on Jul 19, 2023
Hello Willie,Thank you so much for a great review. We hope to see you again in the future.

8/10 Good

Allan

Liked: Staff & service, property conditions & facilities, room comfort
BDay Weekend
Visitors Fredericksburg for a birthday. Excellent location for the hotel. Right next to 95, IHop and Target across the street. Didn't have a complimentary breakfast however there is a restaurant
Stayed 2 nights in Jul 2023
Response from Wish on Jul 19, 2023
Dear Allan,We're delighted to hear that you enjoyed our excellent location, with easy access to Interstate 95 and convenient amenities nearby, like IHop and Target across the street. Our prime location is designed to enhance the convenience and comfort of our guests' stay.While we don't offer a complimentary breakfast, we're glad to hear that you found our on-site restaurant to be a great alternative. We always aim to provide a variety of dining options to cater to our guests' preferences.We hope you had a fantastic birthday celebration, and we sincerely appreciate your kind words about our hotel. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. It was a pleasure having you as our guest, and we hope to welcome you back for future memorable experiences.Best wishes,

2/10 Terrible

Michael

Traveled with partner
Disliked: Property conditions & facilities
This was NOT A HANDICAP ROOM. No ICE. NO EMPLOYEE at FRONT DESK at 7:00 am for help untill 8:00 am. NO COFFEE and the guy at the front desk at 6:00 an and said I had to pay CASH for a school sized MILK. I will never stay at ANY of your hotels again and will never use Expedia again. I just retired
Stayed 1 night in Jul 2023
Response from Wish on Jul 17, 2023
Dear Michael,I apologize for the inconvenience and frustration you experienced during your stay with us. It is disheartening to hear that the room did not meet your requirements and that you encountered difficulties with essential services such as ice, front desk assistance, and coffee availability. Furthermore, the issue you faced regarding payment for a school-sized milk is certainly not in line with our standards.Please be assured that we take these matters seriously, and we will investigate each concern to ensure that necessary improvements are made. Your feedback is valuable to us, and we deeply regret that we have fallen short of your expectations.Once again, please accept our sincere apologies, and if there is anything else we can assist you with, please do not hesitate to let us know.Sincerely,

10/10 Excellent

Thai

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place
Stayed 1 night in Jul 2023
Response from Wish on Jul 17, 2023
Dear Thai,Thank you so much for leaving a great review. We hope to see you again in the future.Sincerely,

6/10 Okay

Kiri

Traveled with family
I am having to cancel because we will not make it to the hotel tonight. I have been on hold for almost 10 minutes and no one is answering the phone.
Stayed 1 night in Jul 2023
Response from Wish on Jul 17, 2023
Dear Kiri,Kindly note that any reservations made online through third-party platforms must be cancelled by the respective third parties. Hotel establishments do not have the authority to cancel such reservations. Nonetheless, I would like to apologize for the delay you experienced. We will promptly investigate this matter and rectify it as soon as possible.Thank you.

10/10 Excellent

GAEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable
Stayed 1 night in Jul 2023
Response from Arianna on Jul 15, 2023
Hi Michael,Thank you for your fantastic review! we are delighted that you had a great experience with us. We hope to welcome you back soon!Best Regards,

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jul 2023
Response from Arianna on Jul 9, 2023
Hi Aleksandra, Thank you for your fantastic review! we are delighted that you had a great experience with us. We hope to welcome you back soon! Best Regards,

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Needs a free breakfast
Stayed 1 night in Jul 2023
Response from Arianna on Jul 9, 2023
Hi Erin, Thank you for your fantastic review! We are delighted that you had a great experience with us. We hope to welcome you back soon! Best Regards,

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. It was right off the highway and there were lots of dining and shopping options within driving distance. The staff was excellent and the breakfast in the morning was very good. Will be staying there again.
Stayed 1 night in Jul 2023
Response from Wish on Jul 7, 2023
Hi Michael,Thank you for your fantastic review! we are delighted that you had a great experience with us. We hope to welcome you back soon!Best Regards,

2/10 Terrible

CHRISTIN

Disliked: Cleanliness, staff & service
Room wasn’t ready at 630 pm m. We had to wait almost 2 hours for a room after driving 6 hours with kids
Stayed 1 night in Jun 2023
Response from Holiday Inn & Conference Center on Jun 19, 2023
Dear Christin,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.