Ratings based on 540 Verified Reviews

4.4 out of 5
86% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

FRAUD, OVER-PRICED

Posted Aug 26, 2017
Pros: Nothing
Cons: Everything
Location: Fraud
Hotel is over priced, I swear it does not worth the price. The worst hotel I have been in my lifetime. I will never recommend it to someone or go back there again even in my dream. The name is a misrepresentation. Not even a breakfast after paying so much, very poor services, and facility condition, and dirty. This hotel should be a 2-star hotel from a liberal point of view. This hotel is a fraud.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Jul 7, 2017
Pool was out of order no shuttle. Was relying on these amenities as described on their website.
Comment from Hotel Management
Jul 7, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to having the opportunity to serve you again and give you a five star experience.
3 out of 5
by A verified traveler

Hotel ok but NO pool!

Posted Jul 5, 2017
Advertised as having an indoor pool. Get there and they said we had to use pool in hotel next door. Also no complimentary breakfast.
Comment from Hotel Management
Jul 11, 2017 by Jeremy , Hotel Management
Thank you for your review, I am very sorry that the pool was out of service for re-surfacing. It is reopening later this week. We do prepare our breakfast items fresh to order and serve Starbucks coffee all day, and we offer dinner and bar service daily as well.
5 out of 5
by Linda

Posted Jun 23, 2017 on Hotels
Clean, comfortable, courteous service and convenient location. Would definitely recommend!
Comment from Hotel Management
Jun 26, 2017
Linda, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We welcome you back to visit us again.
4 out of 5
by Micah

Posted Jun 23, 2017 on Hotels
Comment from Hotel Management
Jun 26, 2017
Thank you for taking the time to share your review regarding your recent stay. We look forward to having the opportunity to serve you again and give you a five star experience.
5 out of 5
by Chris

Posted Jun 18, 2017 on Hotels
Great location
Comment from Hotel Management
Jun 20, 2017
Chris, Thank you for taking the time to provide feedback from your stay. We are happy to see you enjoyed the location. We look forward that you will choose to stay with us again soon and have a five star experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from west texas

Convenient to stores

Posted Jun 9, 2017
Pros: Location
Cons: Breakfast should be complimentary
Location: Near jcpenny And walmart
very courteous staff Clean rooms Easy access to hotel Good parking
Comment from Hotel Management
Jun 12, 2017 by General Manager, Hotel Management
Hello Jessica, Thank you for your kind remarks regarding your recent stay. We are delighted to read that our team as well as our accommodations were able to meet and exceed your expectations. It was a pleasure to have you as our guest and look forward to your return.
5 out of 5
by A verified traveler

Posted Jun 6, 2017 on Hotels
Comment from Hotel Management
Jun 8, 2017
Thank you for the 5 star rating! We hope to welcome you back again and will strive to make your future visits just as great as this one.
3 out of 5
by A verified traveler

Nice hotel in a bad location

Posted Jun 6, 2017
Pros: The staff were very nice and check in/check out was easy.
Hotel was located near an intersection next to the highway that hosted a construction site , a school and a walmart, with a traffic light not timed properly. On the day we were there, we came back from the outlet in the morning only to find ourselves stuck in terrible traffic caused earlier by an accident,construction nearby, and a school graduation letting out, along with the usual Saturday walmart crowd, which all seemed to all converge on Parma St. at the same time. What made matters worse, was the traffic light that only allowed 10 seconds for drivers to pass the light, while allowing other traffic from a perpendicular direction 30 seconds to pass. Both Parma and the back road were full of cars trying to pass this one intersection. Funny thing is we were only a mile away from the hotel. We ended up parking with the other frustrated drivers at walmart and waited for 3 hours for the traffic to die down. If you plan to stay at this hotel, avoid parma st. on Saturday, take the back road if possible or stay on the highway and exit at the next exit and make a uturn. .
Comment from Hotel Management
Jun 9, 2017 by jeremy, Hotel Management
Thank you for your detailed review, I am pleased the hotel check in and staff service was great! The traffic you experienced sounds awful! I am very sorry that you were stuck in it. I assure you it is not normally that bad and must have been caused by a very bad accident. Thank you for the advice regarding the back roads and I hope to see you back again soon.
4 out of 5
by DENNIS

graduation

Posted Jun 6, 2017 on Hotels
rooms need some upkeep; staff was great, friendly & helpful.
Comment from Hotel Management
Jun 8, 2017
Thank you for taking the time to share your comments regarding your recent stay. Please accept our sincere apology we did not meet your expectations during your stay. Our goal is to always provide the best possible service our guests come to expect and deserve. We look forward to having the opportunity to serve you again and give you a five star experience.