Ratings based on 223 Verified Reviews

3.0 out of 5
56% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Austin

Rundown establishment with failing A/C and cobwebs

Posted Oct 19, 2017
Rundown establishment with failing A/C and huuuge cobwebs. Finally got my room changed but new keys don't work. Like a horror film (appropriate since Halloween's approaching and there're skeleton all over the hallway).
Comment from Hotel Management
Oct 21, 2017 by Hotel Management, Hotel Management
Thank you for reviewing your stay and for your feedback. We apologize for the problems you encountered in your room with the air conditioning unit and regret the inconvenience it caused. We have shared your concerns with our Housekeeping and Engineering staff so they will be working diligently to identify and fix the problems. We hope you will consider giving us a second chance whenever you return to our area. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2017
Spacious, clean, bring a warm cover because the cover is a bit thin, great value
Comment from Hotel Management
Oct 18, 2017 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America and for providing a fantastic review. We are thrilled to know you had a wonderful stay and that you loved our hospitality. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from austin

Nice hotel. Close to highway

Posted Oct 12, 2017
Easy check in upon arrival and very nice staff ready to greet.
Comment from Hotel Management
Oct 13, 2017 by Hotel Management, Hotel Management
Thanks for the awesome feedback. We are thrilled to know all went great during your stay and you were satisfied with all our offerings. It was such a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Austin TX

Posted Sep 10, 2017
Hotel rooms could use updating & not really sure of the cleanliness of sheets, especially on the sofa bed.
Comment from Hotel Management
Sep 11, 2017 by General Manager, Hotel Management
Thank you for being our guest. We are pleased you had an overall nice stay. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Posted Sep 10, 2017
Location great and bed was comfortable. Was just minutes from the Domain.
Comment from Hotel Management
Sep 11, 2017 by General Manager , Hotel Management
Maria, it was our pleasure having you as our guest at Extended Stay America. It’s a pleasure knowing you loved our location and the comfort of our beds. We hope to see you again soon. Sincerely, General Manager
3 out of 5
by Jennifer

Posted Jul 12, 2017 on Hotels
Comment from Hotel Management
Jul 14, 2017 by Manager, Hotel Management
Jennifer, thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
1 out of 5
by Rebekah

Very Disappointed

Posted Jun 18, 2017 on Hotels
It was awful! The room stunk so bad of smoke, I could not breath. Ended up calling a friend and staying elsewhere for the night. When I stopped by on my way to my meeting the next morning to "checkout", I told the guy at the front desk about the smell and was told "Yeah, that happens with smoking rooms." I told him he needed to advertise that he was putting someone in a smoking room BEFORE doing so ( and the sign outside the room said "nonsmoking"), he shrugged and told me to have a nice day. Will NOT be booking with Extending Stay again.
Comment from Hotel Management
Jun 21, 2017 by Manager, Hotel Management
Thank you for your feedback. I am sorry for the issues you encountered while being here and regret the inconvenience it caused. Although we make every effort to be perfect, sometimes we fall short. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Quiet area; close to a shopping centre.

Posted Jun 17, 2017
Pros: Room spacious
Cons: Continental breakfast: only sweet eats available.
Location: Leafy suburb
Easy to get onto motorway into city; car parking on site.
Comment from Hotel Management
Jun 17, 2017 by General Manager, Hotel Management
It is always a pleasure to know our guests were happy during their stay with us. We are sorry to have disappointed with our complimentary grab and go breakfast. We hope to continue to be your hotel of choice when you are in the Austin Arboretum area. Thanks for your feedback. General Manager
3 out of 5
by A verified traveler

Bad service no go

Posted Jun 16, 2017 on Hotels
The room smelled asked front desk to spray and failed to-do anything. At one point saw a baby roach not very good experience.
Comment from Hotel Management
Jun 18, 2017 by Manager, Hotel Management
Thank you for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in neighborhood setting.

Posted Jun 11, 2017
Needed to check up on rental prop so wanted to stay nearby. Worked for us and would stay again.
Comment from Hotel Management
Jun 12, 2017 by General Manager, Hotel Management
Thank you for choosing Extended Stay America - Austin - Arboretum - North and for sharing your positive feedback. We are glad to read you enjoyed your time with us and that our convenient location was perfect for your needs. It was our pleasure hosting you, and we look forward to welcoming you back in the future. Sincerely, General Manager