Ratings based on 420 Verified Reviews

4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

9/14 - 9/15

Posted Sep 17, 2017
Pros: The servers in the breakfast room on 9/15 were super great!!
Cons: New mattresses and pillows!! check all the equipment in room for properly working.
Not the quality expected for a Hilton brand. Disappointed in the room comfort. The bed looked and felt like an elephant had last slept there - very "sunken in" - for two people in bed we kept sinking into each other. The pillows were fluffy in appearance only. As soon as put head on they became flat as pancake. The bedside table did not work. I reported it and they never sent anyone to fix or replace.
Comment from Hotel Management
Oct 4, 2017 by OPS MANAGER, Hotel Management
Good Afternoon, We really appreciate the feedback and I will surely share this information with the team. Thank you for choosing the Hilton Garden Inn North Austin and we hope to see you again soon! Sincerely, Christian Ferguson -Operations Manager
4 out of 5
by Darren

Posted Jun 19, 2017 on Hotels
My stay was adequate, room key lost it's magic twice.
Comment from Hotel Management
Jun 21, 2017
Darren, Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five star service and we would be honored if you would give us the opportunity to host you again so we can ensure your stay is exceptional.
5 out of 5
by Carla

Posted Jun 4, 2017 on Hotels
Comment from Hotel Management
Jun 5, 2017
Carla, Thank you for the 5 star rating! We hope to welcome you back again and will strive to make your future visits just as great as this one.
5 out of 5
by manuel

Refreshing stay

Posted May 11, 2017 on Hotels
Amazing .
Comment from Hotel Management
May 15, 2017
We appreciate you taking the time to give us your feedback and we are delighted to read it was an amazing hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Austin area.
4 out of 5
by A verified traveler

Good hotel in North Austin

Posted Mar 28, 2017 on Hotels
Good hotel for the price. About 15 minutes from downtown. Very clean, both the room and lobby. Friendly staff. Plenty of parking. Fast check-in. Spacious room. There were a lot of restaurants and stores close by, we were particularly thankful for the Walmart and Starbucks near the hotel. But the A/C unit in our room rattled very loudly, which was annoying. The bed was hard and made my back sore. Overall, we were pleased. Just wish it would've been a little closer to downtown.
Comment from Hotel Management
Mar 30, 2017
Thank you for taking the time to share your comments regarding your recent stay. We strive to maintain one of the most competitive pricing on our products and services in the area. Our goal is to always provide the best possible service our guests come to expect and deserve. We appreciate your feedback as it allows us to focus on opportunities for improvements. We look forward to serving you again and providing you a five star experience.
3 out of 5
by A verified traveler

Very noisy

Posted Mar 7, 2017
Many of the rooms in this hotel overlook a major freeway. Even on the top floor the noise from the freeway traffic was quite loud day and night. I slept using a white noise app on my phone and still woke up around 6 am each morning due to the freeway noise.
3 out of 5
by John

Just okay

Posted Mar 6, 2017 on Hotels
Our stay at the Hilton Garden Inn was okay. Nothing spectacular but not a horrible experience. We reserved 2 rooms for 2 nights. Check in was easy and the front desk service was great! They were very accommodating to our special circumstances and we were very appreciative for that. The room had its issues but they weren't a huge deal. The toilet ran constantly and was a slight annoyance but nothing a closed bathroom door at night won't fix. The shower door leaked so we would just make sure to put towels up against it so it didn't flood the bathroom. The walls are super thin so any noise my kids made resulted in us telling them to constantly be quiet out of respect for our neighbors. The maid service didn't come our first day so we just reused our towels. The morning of our checkout, the maid walked in without knocking while I was changing. Other than that, we enjoyed our stay. Next time, I might pay a little extra for the hotel next door but for what we paid, the hotel stay wasn't bad overall.
5 out of 5
by Kathy

Great place-quiet, clean

Posted Feb 26, 2017 on Hotels
A very good place to stay. I was given a handicapped accessible room (even though I didn't request) that was large and clean. Being older I did appreciate, very much, the safety bars in the bath area. The front desk personnel were marvelous! Although I didn't have the breakfast, it appeared to be a very welcoming & inviting way to start the day. I would definitely stay here again.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Kathy, Thank you for taking time to share such wonderful feedback from your recent stay. Service is the core of everything we do here and I thank you for taking the time to thank our front desk staff for the level of service they provided you. I'm so glad to read you enjoyed your stay and welcome you back soon!
2 out of 5
by A verified traveler from Washington

High expectations, results not delivered.

Posted Feb 21, 2017
Clean hotel and friendly evening staff. Our room had not been cleaned so they switched to a different room. The bed was rock hard, told them about it in the morning after trying to sleep in the chair. Desk clerk told me it was my fault that the bed was hard. Never coming back!
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Mount Vernon, TX

Nice, clean hotel close to the interstate.

Posted Feb 15, 2017
Pros: location
Cons: Breakfast included in price
Location: The Domain for shopping and HEB across the street
Room was nice but bed had a big dip in the middle of it. In the gym only one treadmill was working. Wish the room rate included breakfast. Coffee and fruit infused water was nice!
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Denise, Thank you for sharing details from your stay as that give us opportunities for improvement. We are dedicated to providing the highest quality and consistent level of service for all our guests and I have shared your notes with our team. We look forward to welcoming you back in the years ahead and will strive to make your future stays five stars.