Ratings based on 333 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
84% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Beautiful Hotel

Posted Jul 19, 2016
I was very impressed with the hotel and cleanliness. The rooms are spacious and very modern in decor. Overall, I would definitely recommend this hotel to others. Great room for the price!!
Comment from Hotel Management
Jul 20, 2016 by Hratch, Hotel Management
Thank you for your feedback. We loved serving you and want to thank you for being our guest. Hratch Basmadjian General Manager
4 out of 5
by A verified traveler from Kanagawa

Good staff

Posted May 24, 2016
Pros: Front staff.
Cons: I prefer plain yogrut at breakfast not flavoured sweet type.
Location: easy to access to highway, but was under construction sometime.
Front staff was very friendly and supportive. Even I forgot my breakfast ticket, thier response was fast and I felt no inconvinience at all. View from room is not great as street was in front and lots of lorries stopped in front of the hotel. But room size was very big and I could stay with very confortable space.
Comment from Hotel Management
May 29, 2016 by Hratch, Hotel Management
Thank you for your feedback. We love taking care of our guests, we are very pleased to have met your expectation and want to thank you for being our guest. Hratch Basmadjian General Manager
4 out of 5
by Greg

Posted Apr 11, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016 by Hratch, Hotel Management
Thank you for being our guest. Hratch Basmadjian General Manager
4 out of 5
by A verified traveler from elkart, indiana

Great hotel and location

Posted Apr 8, 2016
Great hotel. Had a wonderful stay. Staff very friendly answered all questions and helpful. The kids loved the water fall feature in the pool. Pool was very well maintainted and clean. Restaurant attached was great. Easy access to highway. Overall great stay at a very reasonable price.
Comment from Hotel Management
Apr 8, 2016 by Hratch, Hotel Management
Thank you for your feedback. We loved serving you and want to thank you for being our guests. Hratch Basmadjian General Manager
5 out of 5
by A verified traveler from Austin,mn

Very nice hotel!

Posted Apr 8, 2016
My daughter and I were going to a concert in Chicago and stayed here right outside chicago. Very nice clean hotel! Would definitely stay again!
Comment from Hotel Management
Apr 8, 2016 by Hratch, Hotel Management
Thank you for your feedback. We are pleased that you discovered us and are looking forward to serving you on future visits. Thank you for being our guests. Hratch Basmadjian General Manager
4 out of 5
by Jane from Branson West, Mo.

Not Ready for Primetime, Holiday Inn!

Posted Apr 4, 2016 on Hotels
When we went to our room(339) we found a large amt. of ladybugs(biters) on the window,curtains,chair & carpetting. Reassigned to room#341 shortly; this room. also had the same infestation as above(same areas). Called again for a different room - given room #539. This room was fine, except the refrigerator's freezer was completely frozen over(due to broken freezer door). Technician came, removed fridge w/guest; took fridge & removed all ice, returned same(broken freezer door not repaired).Could not close freezer door-taped it shut. Very good staff, quick response time; however, if rooms had been closely inspected prior to assignment - this all could have been avoided. Poor quality control, Holiday Inn! Rich J.(Author)
Comment from Hotel Management
Jun 11, 2016 by Hratch, Hotel Management
Thank you for your feedback. Our sincere apologies for the problems you experienced, we have added inspectors to make sure that all vacant rooms are checked daily to correct any problems that exist, like the lady bugs at this time of year. Many thanks for being our guests. Hratch Basmadjian General Manager
4 out of 5
by A verified traveler

Big fun

Posted Mar 28, 2016 on Hotels
The young guests with no parental supervison was annoying and disruptive, however, the staff and manager were super ,the room was very nice, hot tub nice relaxation and the pool was fun
Comment from Hotel Management
Jun 4, 2016 by Hratch, Hotel Management
Thank you for your feedback. We loved serving you and are pleased that you discovered our pool and had an enjoyable time. We do have a challenge sometimes in monitoring groups of children, we are increasing our security staff on weekends and make sure each group is supervised by adults. Thank you for being our guests. Hratch Basmadjian General Manager
4 out of 5
by Mike

Posted Mar 25, 2016 on Hotels
Comment from Hotel Management
May 28, 2016 by Hratch, Hotel Management
Thank you for your feedback and being our guest. Hratch Basmadjian General Manager
3 out of 5
by A verified traveler

blood stain on bed sheet, good service

Posted Mar 17, 2016 on Hotels
The hotel is over all in very good condition. The bed sheet in our room has large spots of blood stain. It looks as if the sheet was not changed (not old stain that had been washed). But the front desk quickly moved us to a different room. The second room was a suite and spacious but with a Queen bed (we booked a king bed) which not very comfortable. Breakfast had a lot of choices. It was comlimentary because of the bed sheet problem.
Comment from Hotel Management
May 21, 2016 by Hratch, Hotel Management
Thank you for your feedback. Our sincere apology for the less than perfect room that you were initially assigned. We have discussed the problem with our housekeeping staff to assure each room is perfect prior to releasing it. We loved having you as our guest and want to thank you for being our guest. Hratch Basmadjian General Manager
5 out of 5
by Teresia from Marquette

Hotel Has Everything! Area is Great for Shopping!

Posted Mar 5, 2016 on Hotels
Hotel and staff were wonderful. Nice Hotel bar and Bennigans restaurant is also attached. Nice seating area with contemporary fireplace in lobby area. Rooms are nice and modern. Swimming pool and jaquzzi are great as well. Shopping mall 5 minutes away plus you have Algonquin Commons 10 minutes away and the Huntley Outlet Mall less than 15 minutes away!
Comment from Hotel Management
May 14, 2016 by Hratch, Hotel Management
Thank you for your feedback. We loved serving you and want to thank you for your high praise of our hotel and being our guest. Hratch Basmadjian General Manager