Ratings based on 315 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 30, 2017
Everything was exceptional from front desk staff to housekeeping. The property is very well maintained and the location is near several popular eating establishments.
Comment from Hotel Management
Nov 29, 2017 by Yvonne Miranda, Hotel Management
Thank you for reviewing our hotel! We appreciate your feedback and have shared your comments with our team. We hope to see you the next time your travels bring you to the El Paso area!
3 out of 5
by A verified traveler from Midland, TX

Disappointing

Posted Oct 26, 2017
The hotel was clean, but the elevators had a very distinct musty smell to them (most likely from guests visiting the pool) which I found a little gross considering they smelled that way the entire time I was there. And the bed was extremely uncomfortable; it was very hard and had a weird bump going down the entire center of the bed which led to a backache the next day, and the pillows were very limp - I was tempted to just go buy my own because these felt like they just had a wad of cotton balls tossed into a pillow case. Also, El Paso is huge and I'd never been before so it was very aggravating that it took nearly 30min+ to get anywhere from this hotel because it's so far from everything. Would not recommend, ended up just staying at The Quality Inn for the duration of my stay and that place was far more comfortable and closer to everything at half the price despite the stale smell of cigarette smoke (luckily I bring Febreeze everywhere). Overall, I was pretty shocked and disappointed. The Springhill Suites of Midland is very nice, comfy, and clean so I was expecting the same quality here. But that was very clearly not the case.
Comment from Hotel Management
Oct 29, 2017 by Yvonne Miranda, Hotel Management
Thank you for taking your time to review our hotel! We appreciate your feedback. We strive to provide each of our guests with exceptional service, unfortunately we failed to meet your, our, expectations. Please accept our sincerest apologies for the musty elevators and uncomfortable bed and pillows. We have shared your comments with the appropriate departments to isolate these issues and correct them moving forward. We hope that you will give us another opportunity to provide you with exceptional service!
5 out of 5
by A verified traveler

Posted Sep 10, 2017 on Hotels
Great hotel convenient to I-10. Clean large king size suite. Typical continental breakfast. Friendly staff.
Comment from Hotel Management
Sep 23, 2017
Thank you for your review! We appreciate your feedback and have shared your comments with our team.
4 out of 5
by amanda

Great

Posted Sep 8, 2017 on Hotels
Yvonne and the staff were very polite. The room was clean and roomy. The pool was fun, but a little cold. Would definitely stay there again.
Comment from Hotel Management
Sep 23, 2017
Thank you for your review! Your comments have been shared with our team. We hope to see you again the next time you're in the El Paso area! Sincerely, Yvonne Miranda Front Desk Supervisor
5 out of 5
by xiaowei

Posted Sep 5, 2017 on Hotels
Comment from Hotel Management
Sep 23, 2017
Thank you for your review! We appreciate your feedback.
5 out of 5
by Damien

Posted Sep 5, 2017 on Hotels
I stayed here a few times through work which mat it easy to come back during a fun visit. Staff is really helpful and friendly
Comment from Hotel Management
Sep 23, 2017
Thank you for your review! Your comments have been shared with our team. We hope to see you again the next time your travels bring you to the El Paso area! Sincerely, Yvonne Miranda Front Desk Supervisor
4 out of 5
by raymond

Posted Sep 4, 2017 on Hotels
Comment from Hotel Management
Sep 23, 2017
Thank you for your review! We appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from cuauhtemoc chih mx

Good hotel good location

Posted Aug 24, 2017
Good rest love it very comfy beds at a reasonable rate!! Five star
Comment from Hotel Management
Aug 26, 2017 by Chasity Estrella , Hotel Management
Thank you so much for your review. We are so thrilled that you enjoyed your stay and loved our hotel. We enjoyed having you as our guests and hope to see you when returning to El Paso
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Stay

Posted Aug 21, 2017
Pros: everything
Awesome as always and a great location. I will recommend to all.
Comment from Hotel Management
Aug 26, 2017 by Chasity Estrella , Hotel Management
Thank you so much for your review on that hotel we enjoyed having you as our guest. We hope to see you again when you're visiting El Paso
5 out of 5
by sergio

Posted Aug 12, 2017 on Hotels
Comment from Hotel Management
Aug 14, 2017
Thank you for your review, we enjoyed having you as our guest and hope to see you again when in El Paso.