Ratings based on 298 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from cuauhtemoc chih mx

Good hotel good location

Posted Aug 24, 2017
Good rest love it very comfy beds at a reasonable rate!! Five star
Comment from Hotel Management
Aug 26, 2017 by Chasity Estrella , Hotel Management
Thank you so much for your review. We are so thrilled that you enjoyed your stay and loved our hotel. We enjoyed having you as our guests and hope to see you when returning to El Paso
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Stay

Posted Aug 21, 2017
Pros: everything
Awesome as always and a great location. I will recommend to all.
Comment from Hotel Management
Aug 26, 2017 by Chasity Estrella , Hotel Management
Thank you so much for your review on that hotel we enjoyed having you as our guest. We hope to see you again when you're visiting El Paso
1 out of 5
by A verified traveler

Don't be fooled by the apperance.

Posted Jun 27, 2017 on Hotels
Looks nice but so many rooms have so many things wrong that it ends up ruining the entire vacation and the maintenance man should not be allowed to interact with guests. I was moved from room to room to room and then treated as though I was the problem. As bad as the conditions were, the attitude of the maintenance man made the experience worse ten fold. I will never stay at another Marriot of any kind due to my experience here. Not only did no one do anything to help for the first 2 days, I was treated like a begger off the streets. I cried four of the five days I was there, just from the disbelief and anger of how I was treated. Because of how I was treated, I didn't even feel comfortable eating breakfast downstairs. Looks nice but buyer beware!!!!
Comment from Hotel Management
Jul 6, 2017
Thank you for taking your time to review our hotel! We strive to provide each of our guests with exceptional service, unfortunately we have failed to do so during your stay. Please accept our sincerest apologies for the staff attitude and lack of empathy. Your comments have been shared with the appropriate departments in effort to ensure that this is an isolated issue corrected moving forward. We hope that you will give us another opportunity to provide you with the exceptional service you deserve!
3 out of 5
by A verified traveler from NM

Not what I expected.

Posted Jun 25, 2017
The room was clean. The staff went out of their way to be helpful. The bed was just awful. It leaned towards my feet so I felt like I slept standing up. The walls are thin enough that I heard my neighbours above me herd cattle most of the night. I think they were breeding them early in the morning as well. Not sure with all of the racket from my neighbor next to our room. Nice and clean hotel, great staff, wasn't comfy. Won't stay there again.
Comment from Hotel Management
Jul 6, 2017 by Yvonne Miranda, Front Desk Supervisor, Hotel Management
Thank you for taking the time to review our hotel! Please accept our sincerest apology for the noisy and uncomfortable stay you encountered. We strive to provide each of our guests exceptional service, unfortunately we have failed to provide you with that level of service. Your comments have been shared with the appropriate departments to ensure that this is an isolated incident corrected moving forward. We hope that you will give us a chance to provide you with the exceptional service you deserve!
5 out of 5
by DANNY

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jun 27, 2017
Thank you for your review! We appreciate your feedback.
4 out of 5
by Marisol

Posted Jun 19, 2017 on Hotels
Comment from Hotel Management
Jun 27, 2017
Thank you for your review! We appreciate your feedback.
5 out of 5
by Leland

Posted Jun 19, 2017 on Hotels
Great stay for the price! Leo's mexican food restaurant right next door has really great food and they're priced reasonable!
Comment from Hotel Management
Jun 27, 2017
Thank you for taking your time to review our hotel! We're delighted you enjoyed your stay with us and appreciate your feedback. We hope to see you again the next time your travels bring you to the El Paso area!
5 out of 5
by A verified traveler

Great room space and comfortable

Posted Jun 8, 2017 on Hotels
Everything is great from location, room space, comfort bed, good breakfast etc. the only thing that I need to complain is water. I had to wash the soap with water so long but still feel slippery. Water was weird.
Comment from Hotel Management
Jun 27, 2017
Thank you for taking your time to review our hotel! We're delighted you enjoyed your stay with us and have shared your comments with our team. We look forward to seeing you the next time you're in the El Paso area!
5 out of 5
by colt

Posted Jun 5, 2017 on Hotels
Comment from Hotel Management
Jun 27, 2017
Thank you for your review! We appreciate your feedback.
5 out of 5
by Arthur

Great vacation

Posted Jun 4, 2017 on Hotels
Very nice and clean hotel
Comment from Hotel Management
Jun 27, 2017
Thank you for your review! We appreciate your feedback and have shared your comments with our team. We hope to see you again the next time your travels bring you to the El Paso area!