Ratings based on 3,781 Verified Reviews

4.4 out of 5
88% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from virginia

Great place

Posted Feb 19, 2018
One of the best. Hotel is great people very friendly valet parking costly but great service Rooms are nice Staff very professional
5 out of 5
Recommended
for Everyone
by A verified traveler from manhattan new york

Busy weekend

Posted Feb 19, 2018
When we arrived there was a huge line to check in but the hotel immediately got extra people and it took only about 15 minutes to check in. They were very apologetic for the wait. Facialities are beautiful. The parking is a nightmare though. I’ve stayed here before and I wish it was more affordable to park at the hotel. My husband spent a lot of time looking for street parking.
5 out of 5
Recommended
for Everyone
by A verified traveler from virginia

Beautiful spacious hotel

Posted Feb 19, 2018
From the moment we arrived, the entire staff did everything possible to make us feel at home and appreciated. Would stay here again if only for a weekend get away. Close to Adams Morgan.
5 out of 5
Recommended
for Everyone
by A verified traveler from Queens, NY

Posted Feb 18, 2018
Did not expect the Omni Shoreham to be such a beautiful hotel. Very surprised and would definitely stay again...
4 out of 5
by A verified traveler from Washington DC.

Parking nightmare

Posted Feb 18, 2018
Hotel is beautiful. Good customer service. No free WiFi. Expensive parking and food. Hubby has to park about 6 blocks from here. Probably will never come back. Everything else is very nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2018
Hotel is good. Staff is ok, need to be more customer service orient
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2018
Good hotel in a good location, near a metro and walking distance to the Zoo.
Comment from Hotel Management
Feb 14, 2018 by Front Office Management, Hotel Management
Thank you for taking the time to share your experience with us. We are thrilled to hear you enjoyed the hotel and location. We hope to see you return soon! Warm Regards, Front Office Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Excellent location, great restaurant area

Posted Feb 12, 2018
Pros: The entire atmosphere, excellent business conference area.
Location: Recommend visit to the Hot Juicy Crawfish Restaurant rated Best Restaurant, Best Seafood, Best of DC for 2017.
Excellent customer service, highly recommend this hotel
Comment from Hotel Management
Feb 14, 2018 by Front Office Management, Hotel Management
Good Afternoon, Dr. Joi, Thank you for taking the time to share your experience with us. We are beyond thrilled to hear that you truly enjoyed your stay and entire atmosphere. We hope to see you return soon for another excellent time. Warm Regards, Front Office Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2018
Great staff! Excellent customer service. I only suggest one small improvement. Recommend Housekeeping use a checklist to ensure rooms are sufficiently supplied with enough items to accommodate the number of guests scheduled for overnight stay. For example, our room was only supplied with one set of towels for two guests. The error was quickly corrected, however a follow call or a checklist would have avoided the oversight. Customer service was excellent! We were exceptionally pleased with the extra effort the staff took to ensure that the in-room birthday celebration treats provided for my fiancée were extra special. Kudos to all!!
Comment from Hotel Management
Feb 7, 2018 by Front Office Management, Hotel Management
Thank you for taking the time to share your experience with us. We are beyond thrilled to hear that your found the staff to be Great! Please be assured that your comments are being shared with our Director of Housekeeping. Thank you for the idea! We hope to see you return soon for another great time! Happy Belated Birthday!! Warm Regards, Front Office Management
5 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

Beautiful hotel and comfortable rooms.

Posted Feb 2, 2018
Pros: Comfortable and luxurious.
Cons: Free internet access to all.
Location: It's a great location for me because it's near my son's condo. It is in a lovely neighborhood.
This hotel is beautiful, and I will definitely stay there again when I visit my son and wife in D.C. The rooms are beautiful, and the lobby is gorgeous. They have a great little shop where I purchased a delicious sandwich and drink. I was disappointed that internet use was $9.95/daily. Before I stay again, I will join the Omni frequent customer group to avoid that charge next time.
Comment from Hotel Management
Feb 3, 2018 by Front Office Management, Hotel Management
Good Evening Kathleen, Thank you for taking the time to share your wonderful experience with use. We are beyond thrilled to hear that you found the hotel to be beautiful with comfortable rooms. Morsel's sandwiches are delicious! We hope to see you return soon and when you do any of the Front Desk Agents can sign you up for the Omni Select Guest program! Warm Regards, Front Office Management