Ratings based on 132 Verified Reviews

4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 23, 2017
Enjoyed it there for a two day stay. Jetted tub was excellent.
3 out of 5
Recommended
for Everyone
by A verified traveler from perth

Nice hotel

Posted Nov 14, 2017
Nice clean hotel, a little far from the city but a good stay with friendly staff
Comment from Hotel Management
Nov 23, 2017 by Param, Hotel Management
Thank you for your kind words. We hope to see you again soon!
1 out of 5
by A verified traveler from Fort Woth, TX

Expensive for the conditions

Posted Oct 29, 2017
Pros: The location provides easy access to the main roads.
Cons: Cleaning services.
The hotel sells as a “Plus” which implies a bit above a regular one. Our arrival was ok and the check in quick. When we got to our room it smelled musty and gave us the impression of not being clean. We confirmed the lack of cleanliness when we were undoing the bed to get ready. The sheets were dirty and we found hairs on it. I called the front desk to complain and requested to have it changed. The woman said she would take care of it. 30 minutes later I called again just to find a different attendant who knew nothing about my complain. The guy explained that there was no housekeeping personnel at that hour. I offered to change it myself and 10 minutes later he brought a change of bed minus pillow cases which I had to to get myself later. We found a half bottle of water in the fridge (sign of careless cleaning). The next day we left in the morning and returned at night to a supposed clean room just to find the garbage buckets have not been emptied. The place was noisy at night even though we were on the top floor. Mechanically the safety latch was missing (the screw holes were there) and the shower courtain rod was sagging what made it impossible to keep the courtain in place. The bed was uncomfortable and the pillows the typical ones you find at a $40 a night motel.
1 out of 5
by A verified traveler from Cypress Tx

One of the worst hotels I have ever stayed in

Posted Sep 4, 2017
The staff is was very rude. when I was checking in the gentleman was swearing to a costumer over the phone. It took them about 20 minutes to locate my registration once I was checked in I went up to my room there was a horrible humidity smell. I found mold in the bathtub and the wall. The following day I left for the entire day I expected for housekeeping to stop by. It was around 6 pm when I had returned and they room had been untouched so I went to tell the staff if they could just please change the sheets they stated I will have them go up right now so I left when I came back around 9 pm the room was still the same. Overall this is the worst place I regret ever booking my stay with best western.
4 out of 5
by Gregory

Festival

Posted Aug 7, 2017 on Hotels
Enjoyed my stay, the service was good. The 3rd floor smelled of mildew which needs to be remedied.
4 out of 5
by Amber

Great stay

Posted Jul 31, 2017 on Hotels
Had fun. Room stayed cooled and dark nice location close to Humble
5 out of 5
by Billie Ruth Weber from 8049 North West Sam Houston Parkway

a wonderful break from life

Posted Jul 26, 2017 on Hotels
The hotel is great nice people nice place.I'll be back
5 out of 5
by Nasir

Posted Jun 5, 2017 on Hotels
Great place
4 out of 5
by Mark

Decent, inexpensive business hotel

Posted May 28, 2017 on Hotels
It was fine. I'd stay there again. It's fine for business travelers. Unless you're going to the race track, which is very close, there isn't much in the neighborhood except office parks.
5 out of 5
by Abel

This traveler left a rating score only Posted May 15, 2017 on Hotels