Ratings based on 160 Verified Reviews

3.6 out of 5
64% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Tx.

Nice hotel

Posted Jan 12, 2018
The only complaint I have is the size of the bed. I requested a king size bed but I received a full size bed. It wasn't enough space for two people. Otherwise, I really like my stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from TX

Good hotel

Posted Dec 4, 2017
Nice for what I payed and on site security was nice.
Comment from Hotel Management
Dec 4, 2017 by Hotel Management, Hotel Management
David, thank you for taking the time to post a review. We are happy your overall experience was enjoyable and that you liked our affordable rates. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Houston Tx

Posted Nov 12, 2017
Room felt cramped, not enough room for a 1 year old to run around. Dated look, funky smell. Staff was friendly and had sense of humor.
Comment from Hotel Management
Nov 13, 2017 by Hotel Management  , Hotel Management
Randy, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 
2 out of 5
by Patrick

Blah

Posted Oct 17, 2017 on Hotels
No remote for the TV. The air didn't work. The lady sent me to a room that already had a guest in it. Almost got into a fight because mt key allowed me in. . The woman at the front desk sent me to three different rooms that. One the door was broken.
Comment from Hotel Management
Oct 19, 2017 by Manager, Hotel Management
Patrick, it is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. We deeply regret the inconvenience caused, and please consider giving us another opportunity so we can show you the example of our hospitality. Sincerely, Hotel Management
1 out of 5
by Mercedes

Posted Oct 14, 2017 on Hotels
Comment from Hotel Management
Oct 16, 2017 by Manager, Hotel Management
Mercedes, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
4 out of 5
by Saundra

Posted Oct 11, 2017 on Hotels
Comment from Hotel Management
Oct 12, 2017 by Manager, Hotel Management
Saundra, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Good for the price

Posted Oct 9, 2017
The hotel was what I expected for the price. It was clean and the employees were friendly. The room didn't get very cold however.
Comment from Hotel Management
Oct 10, 2017 by Hotel Management, Hotel Management
Nadia, thank you for staying with us. It’s a pleasure knowing you liked the affordable rates and the friendliness of our staff. However, we are sorry for the issue you had with our air conditioner and the inconvenience it caused. I will share your concerns with my engineering team to take corrective actions. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
3 out of 5
by A verified traveler from Houston, Texas

Just a pit stop

Posted Oct 7, 2017
No breakfast! Outside of lobby needs some serious pressure washing Will not stay there again
Comment from Hotel Management
Oct 9, 2017 by Hotel Management, Hotel Management
Sam, thank you for being our guest. We are pleased you had an overall nice stay. However, we are sorry we missed meeting some of your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
2 out of 5
by Raul

Posted Sep 27, 2017 on Hotels
Comment from Hotel Management
Sep 29, 2017 by Manager, Hotel Management
Thank you for your feedback. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
5 out of 5
by Chad

Posted Sep 27, 2017 on Hotels
Comment from Hotel Management
Sep 28, 2017 by Manager, Hotel Management
Chad, we are delighted you had an excellent stay at Extended Stay America. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management