Ratings based on 74 Verified Reviews

3.3 out of 5
57% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Houma, Louisiana

Fine hotel for a week

Posted Nov 19, 2017
I stayed here while I was attending a training for work. It was in an excellent location (except for some minor construction work at the end of the road). There were plenty of restaurants and grocery stores within a few minutes. My main issue with the hotel was the awful smell. I tried many different room deodorizers, but to no avail. I asked if the room had flooded from the hurricane and the staff said no, so I’m not sure why it smelled so badly. You also don’t get your room cleaned if you’re staying there less than 7 days. Overall, the staff was friendly and accommodating (you can even get pots, pans, and utensils upon request). You get what you pay for though in terms of how nice the room actually is.
Comment from Hotel Management
Nov 21, 2017 by Hotel Management, Hotel Management
Jessica, thank you for staying with us. We are glad to read you liked our convenient location and courteous service. That being said, we are sorry for the odor issue you experienced while here. We have asked our housekeeping staff to make sure our property receives a deep clean to remove the smell. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 11, 2017
Everything good except not a true breakfast only grab and go like muffins, oatmeal, and coffee.
Comment from Hotel Management
Nov 12, 2017 by Hotel Management, Hotel Management
Kim, It was our pleasure having you as our guest at Extended Stay America. We are delighted to know you enjoyed being with us. However, we are disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. Please visit with us again the next time you are in the area. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Well satisfied costumer

Posted Oct 17, 2017
The front desk receptionist what top of the line and make me feel home away from home
Comment from Hotel Management
Oct 18, 2017 by Hotel Management, Hotel Management
Kenric, thank you for making Extended Stay America your home away from home. We are thrilled to read you had a fabulous stay and that you loved our courteous service. I’ll be sure to share your compliments with my entire staff and all of us look forward to welcoming you back soon. Sincerely, Hotel Management
5 out of 5
by Aleen Mccollister from ME Houston

Amazing Spacious Rooms

Posted Aug 22, 2017 on Hotels
Great
Comment from Hotel Management
Aug 24, 2017 by Manager, Hotel Management
Thanks for the awesome feedback. We are delighted to know all went great during your stay and that you were very much impressed with the spaciousness of your room. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager
5 out of 5
by Flynn

Posted Aug 3, 2017 on Hotels
Comment from Hotel Management
Aug 5, 2017 by Manager, Hotel Management
Flynn, thank you for taking the time to share your perfect rating of Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager
1 out of 5
by Samantha

Posted Jul 24, 2017 on Hotels
Comment from Hotel Management
Jul 26, 2017 by Manager, Hotel Management
Samantha, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
5 out of 5
by Jamilia

Posted Jul 23, 2017 on Hotels
Comment from Hotel Management
Jul 24, 2017 by Manager, Hotel Management
Jamilia, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America - Houston - Northwest - Hwy. 290 - Hollister. We look forward to welcoming you back for another outstanding experience. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jul 10, 2017 on Hotels
Comment from Hotel Management
Jul 12, 2017 by Manager, Hotel Management
Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
5 out of 5
by Brandon

Enojoyed my stay!

Posted Jul 5, 2017 on Hotels
Enjoyed my stay there. Quiet and peaceful. Great location. Near many stores and restaurants. I recommend this place to anyone going to Houston.
Comment from Hotel Management
Jul 7, 2017 by Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America - Houston - Northwest - Hwy. 290 – Hollister during your visit to Houston. We are delighted to know you had an enjoyable, comfortable experience and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back. Sincerely, General Manager 
4 out of 5
by A verified traveler

Posted Jun 26, 2017 on Hotels
Good overall hotel
Comment from Hotel Management
Jun 28, 2017 by Manager, Hotel Management
Thank you for staying with us and providing your feedback. It’s our pleasure knowing you had an overall great stay at Extended Stay America - Houston - Northwest - Hwy. 290 – Hollister and enjoyed being with us. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager