Ratings based on 172 Verified Reviews

4.4 out of 5
100% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from san antonio, tx

perfect location for my needs that weekend

Posted Jul 3, 2017
Cons: the a/c didnt cool room enough. granted, we were like polar bears, but there were times in the night we had to remove all covers due to sweating
Location: DESTROYING TEXAS FEST!!!!!!!!
this hotel was clean, the staff was super friendly and helpful, and the location was perfect. there was a concert for 3 days in a row and we were close to it. also close to plenty of restaurants.
Comment from Hotel Management
Jul 27, 2017 by Manager, Hotel Management
Dear Cheesymetal, Thank you for taking the time to review our hotel! We are so glad to hear that you enjoyed our convenient location and that the staff was successful in making your stay a memorable one. I will certainly have my maintenance team take a look at the air conditioner to ensure that it is in proper working order. We hope you will come see again if you should return to the area! Best wishes, Dinora C. General Manager
4 out of 5
by Heather

Good place to stay in NW Houston

Posted May 18, 2017 on Hotels
Good room, nice staff and good enough breakfast.
Comment from Hotel Management
May 30, 2017
Dear Heather, Thank you for taking the time to fill out a review about the Hampton Inn Houston Willowbrook Mall! We thank you for your kind words about our staff and are glad to hear that our rooms were to your liking. We look forward to welcoming you back in the near future! Kind regards, Dinora C. General Manager
5 out of 5
by richard

Posted May 1, 2017 on Hotels
Best location stay for cypress mall , partys, acess to highways
Comment from Hotel Management
May 30, 2017
Dear Richard. Thank you for your comments about your recent stay at the Hampton Inn Houston Willowbrook Mall. I'm glad that you found our hotel conveniently located close to the mall and easily accessible from main roads. We are happy that you were able to enjoy your stay with us and we look forward to your next visit! Warm regards, Dinora C. General Manager
5 out of 5
by Jeffrey

Yes Stay Here

Posted Apr 24, 2017 on Hotels
Got there early , Will the assistant manager check me in with no problems. The room was spotless, and the bed was great!
Comment from Hotel Management
May 30, 2017
Dear Jeffrey, Thank you for taking the time to provide us with your feedback regarding your stay at the Hampton Inn Houston Willowbrook Mall! We are so glad to hear that Will was able to assist you and that we were able to get you checked in early. I hope that you might offer us another visit in the near future. Many thanks, Dinora C. General Manager
5 out of 5
by Jonathan

Back again!

Posted Apr 1, 2017 on Hotels
Free breakfast, been here many times - close to everything - always clean - fair price for location and excellent hotel chain
5 out of 5
by A verified traveler

Posted Feb 5, 2017 on Hotels
Comment from Hotel Management
Apr 4, 2017
Dear Guest, Thank you for taking the time to fill out a review about your recent stay with us. We are glad that you had an excellent stay and that our staff and services were to your expectations. We look forward to your next visit. Kind regards, Dinora C. General Manager
4 out of 5
by Alfred

Posted Feb 4, 2017 on Hotels
It was great except the cable signal was always lost for the local channels. ..The cable channels were just fine.
Comment from Hotel Management
Apr 4, 2017
Dear Alfred, Thank you for taking the time to provide us with your feedback. We have taken steps with our cable provider to fix the problem. We hope with our continued efforts to improve every stay for our guests, you will give us another try next time you stay in the area. Best regards, Dinora Chacon General Manager
5 out of 5
by A verified traveler

Posted Dec 31, 2016 on Hotels
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to fill out a review, we are glad that you had an excellent stay at our Hampton Inn Houston Willowbrook Mall. I am happy to hear our staff was successful in making your stay a memorable one. We hope to see you again, should your ever be be back in the area! Kind regards, DInora Chacon General Manager
5 out of 5
by A verified traveler

Posted Dec 15, 2016 on Hotels
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to leave a 5-star rating for the Hampton Inn Houston Willowbrook Mall! We greatly appreciate your feedback. We hope you will remember us the next time you are in the area. Sincerely, Dinora Chacon General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Drunk kids racing at mall

Posted Dec 10, 2016
The road around the mall is a drag strip from1:30 until 3:30 at night and it's noisy if your room backs up to it. Other than that, this was a very nice facility!
Comment from Hotel Management
Dec 14, 2016 by Manager, Hotel Management
Dear TAM, We appreciate you choosing to stay with us at the Hampton Inn Houston Willowbrook Mall. I apologize that the noise outside the hotel was not ideal for your preferences. However, I am glad to hear that you liked our facility! We hope that you will give us another try the next time you are in the area. Kind regards, Dinora Chacon General Manager