Ratings based on 186 Verified Reviews

4.2 out of 5
86% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

check in debacle

Posted Oct 25, 2017
we arrived at the hotel an hour early. we were informed that our junior king suite wasn't available yet and were offered a regular king room. I opted to wait. we came back 2 hours later. we were informed they didn't have any junior king suites. ?????? Manager became involved in the conversation. Manager asked us to give them a few minutes. we waited. Desk informed manager they didn't have junior king suites available. offered us a queen junior suite. Manager tells desk to give us what we paid for. desk gives us a junior king suite. ????????? why did we waste all of that time? unhappy, uncomfortable, unnecessary
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston,Tx

Posted Sep 6, 2017
Nice and really beautiful really peaceful no one bothers u at all clean room and nice shower
1 out of 5
by A verified traveler from katy tx

Horrible

Posted Aug 28, 2017
Horrible experience and staff is very rude I was lied to by David they had generators. The breakfast was very expensive. The only person I meet nice was Robert an African American maintenance man. He was very professional. Everyone else was just so unprofessional. You walk in and irs sad faces don't greet you or nothing. Like the sign in elevator says " if your not happy with the stay get a full REFUND ANDR THAT'S WHAT I WANT is my full refund
5 out of 5
by Mary jane

This traveler left a rating score only Posted Jun 4, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Shreveport, La

Posted Mar 26, 2017
It was a fairly good hotel. A little disappointed that my breakfast was not included. Do t ever book through Expedia.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 14, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to the mall

Posted Feb 7, 2017 on Orbitz
Great rooms the hotel is quiet and clean and the dining is first-rate
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel; great location for NW Houston visit.

Posted Jan 9, 2017
Enjoyed our stay. Luggage carts are really the only negative...they're tiny.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 29, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 10, 2016 on Hotels