Ratings based on 146 Verified Reviews

4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chattanooga, TN

Great Location and Very Clean

Posted Oct 9, 2017
Very nice hotel close to the mall and close to everything we needed while we were in Houston for a conference. Staff was very nice. Very spacious suite that was very comfortable.
Comment from Hotel Management
Oct 20, 2017 by Manager, Hotel Management
Dear Amy, Thank you for taking the time to tell us about your stay! We are happy to see that we were able to offer 5 star service. I would agree that our location has some excellent stores and restaurants near by. We hope to be able to welcome you home in the near future! Kindly, Nathan N. Assistant General Manager
5 out of 5
by A verified traveler

Posted Sep 11, 2017 on Hotels
Comment from Hotel Management
Sep 15, 2017
Dear Guest, Thank you for taking the time to review our hotel! We appreciate the 5 star review and we will continue to do our best to offer great service. We hope we will see you in the near future! Best wishes, Nathan N. Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from sprinf, tx

Posted Sep 11, 2017
Overall very nice hotel and room was as advertised.
Comment from Hotel Management
Sep 15, 2017 by Manager, Hotel Management
Dear Paul, We greatly appreciate your five star review! We work hard to make sure every guest enjoys their stay and has a great experience when they are with us. I'm glad we were able to offer you a pleasant stay and great service. We hope we will be able to welcome you home again soon! Kind wishes, Nathan N. Assistant General Manager
5 out of 5
by Dorothy

Posted Aug 21, 2017 on Hotels
Great locsyion
Comment from Hotel Management
Sep 9, 2017
Dear Dorothy, Thank you for the positive review on your recent visit! We are glad you enjoyed the conveniences of our location. We look forward to your next visit to the area! Best regards, Richard M. General Manager
5 out of 5
by Kim

Great stay

Posted Jul 5, 2017 on Hotels
This is an excellent property with easy convenience to shops and restaurants. We felt safe the entire time.
Comment from Hotel Management
Jul 22, 2017
Dear Kim, Thank you very much for taking the time to fill out a review! We take guest safety very seriously and we are glad to hear that you felt safe while you were here. It's also wonderful that you enjoyed our convenient location. We hope to see you very soon! Best wishes, Nathan N. Assistant General Manager
5 out of 5
by Yoyo Suryaki

Posted Jul 3, 2017 on Hotels
The best place where you dont need to go anywhere. Everything you need is ariund you
Comment from Hotel Management
Jul 22, 2017
Dear Yoyo S, We greatly appreciate the awesome five star review you gave us! We pride ourselves on being the hotel where you have everything right in our "backyard". It was our pleasure to host you and we hope that we will be able to welcome you home here at the Homewood Suites Houston Willowbrook Mall! Many thanks, Nathan N. Assistant General Manager
5 out of 5
by Kenneth

Great Stay!

Posted Jun 20, 2017 on Hotels
Awesome, the day staff even acknowledged me and my wife by name each morning at breakfast!
Comment from Hotel Management
Jun 29, 2017
Dear Kenneth, Thank you for your comments regarding your recent stay! We appreciate the kind words about our staff. We love having you here and hope to welcome you back soon! Many thanks, Richard M. General Manager
5 out of 5
by Alicia

Amazing

Posted Apr 17, 2017 on Hotels
My stay was a very pleasant experience. The kitchen was very functional and clean. We were in the end corner which was very quiet. Will stay there again
Comment from Hotel Management
May 2, 2017
Dear Alicia, Thank you for your comments reading your recent stay! We are happy to hear that you had a pleasant experience with us and that you enjoyed your room. We can't wait for your return visit! Best regards, Richard M. General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Mexico City

Very Nice Hotel!!!!!!!, Great location.

Posted Apr 10, 2017
Pros: Service and Cleanness
Cons: They can improve the food they serve. It is complimentary, but it could get better.
Location: Baker St. Pub and Bar Louie are great options to grab a Drink, and just within 5 minute walk.
We go very often for business to that area, we have stayed in every hotel around there, but this one is the one we like the most, because of it´s 2 bedroom suite with an excellent rate, and because it´s is within walking distance to nice Bars and Restaurants.
Comment from Hotel Management
Apr 16, 2017 by Richard M. General Manager, Hotel Management
Dear Luis, Thank you for taking the time to provide us with feedback on your recent stay with us at the Homewood Suites Houston Willowbrook Mall. I am sorry to hear that you encountered an issue with the breakfast. We are reviewing your comments with our staff to ensure the issue is corrected. We hope to see you on your next visit to the area. Many thanks,
4 out of 5
by Sherley

Alone time

Posted Apr 9, 2017 on Hotels
Amazing and I will be back ASAP! First stay and I enjoyed it.
Comment from Hotel Management
Apr 16, 2017
Dear Sherley Thanks so much for staying with us at the Willowbrook Homewood Suites! We are thrilled to understand that your stay was amazing! We can't wait to welcome you home again upon your return to Houston! Many thanks, Richard M General Manager