Ratings based on 197 Verified Reviews

4.3 out of 5
83% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by Ralph

Posted Aug 15, 2017 on Hotels
Great hotel!
Comment from Hotel Management
Aug 18, 2017
Dear Ralph, Thank you for your feedback! We are very glad you enjoyed your stay and look forward to seeing you next time your travels bring you to the Willowbrook area!
5 out of 5
by A verified traveler

Posted Aug 14, 2017 on Hotels
Comment from Hotel Management
Aug 18, 2017
Dear Guest, Thank you for your feedback! We look forward to seeing you again next time your travels bring you to Houston!
5 out of 5
by steven

Posted Aug 3, 2017 on Hotels
Comment from Hotel Management
Aug 5, 2017
Dear Guest, Thank you so much for your rating on your recent stay with our property. We are very glad you enjoyed your stay and look forward to seeing you again next time your travels bring you to the Willowbrook area! Thank you, Jessica Grice Assistant General Manager
5 out of 5
by John

Clean and comfortable with friendly helpful staff

Posted Jul 17, 2017 on Hotels
While it's not luxurious, having a separate sitting room and a kitchen (stocked with plates and cutlery) give you an "almost home" environment not found in a conventional hotel.
Comment from Hotel Management
Jul 20, 2017
Dear Guest, Thank you for your comments. We hope to be able to serve you & your family again!
3 out of 5
by A verified traveler

just meh...

Posted Jul 10, 2017 on Hotels
Rooms were well worn. Sleeper sofas were basically unusable as a bed or even as a couch. The main beds were ok. Room was not maintained well, stove handle was broken, kitchen sink didn't drain because of the garbage disposal, and the refrigerator was leaking. Front desk was notified the first of 4 nights and no one ever came to fix or look at the problem until night 4. Also the AC in the pool was out and no estimate on when it would be repaired. Seems as though maintaining the property is not a priority. One positive was the breakfast was good and had a lot of variety each morning.
Comment from Hotel Management
Jul 14, 2017
Dear Guest, Thank you for your comments about your recent stay. First, I want to apologize for your experience about the issues in your room. Please know that we do take service requests seriously and respond to them that day. We did not live up to that during your stay. I understand how frustrating that can be. The pool issue, however, has been fixed, and we hope you can give us another chance to make your stay enjoyable and memorable. Your comments have been forwarded to the appropriate department to ensure this gets corrected in the future. Kind Regards, Jessica Grice Assistant General Manager
5 out of 5
by vivienette

Posted Jul 3, 2017 on Hotels
Comment from Hotel Management
Jul 7, 2017
Dear Guest, Thank you for your recent stay with us. We are very glad you enjoyed your stay and look forward to seeing you again next time your travels bring you back to the Willowbrook area!
5 out of 5
by Beatriz

Posted Jul 3, 2017 on Hotels
Comment from Hotel Management
Jul 7, 2017
Dear Guest, Thank you for staying with us. We are so glad you enjoyed your stay and look forward to seeing you again next time your travels bring you to the Willowbrook area!
4 out of 5
by A verified traveler

Posted Jun 11, 2017 on Hotels
Although I was out in the city mostly, staying at this hotel was a good, convenience for me to be. I'd definitely stay again.
Comment from Hotel Management
Jun 15, 2017
Dear Guest, Thank you for staying with us. We are delighted you have enjoyed your stay & we hope to serve you again!
4 out of 5
by Imelda

Posted Jun 2, 2017 on Hotels
Everything was good , except that they were out of toothpaste . I forgot to bring my own but i was confident that the hotel had some but they were out..
Comment from Hotel Management
Jun 6, 2017
Dear Guest, Thank you for staying with us. We hope to better serve you next time!
5 out of 5
by Vicki

Only problem

Posted May 30, 2017 on Hotels
The pull out couch is shot the mattress is awful. That was the only bad thing and we needed it
Comment from Hotel Management
Jun 6, 2017
Dear Guest, We apologize for the mattress. I thank you for your comments as it allows us to serve you better. We hope to see you again!