Standard Double Room, 2 Double Beds, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board
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Reviews of Rodeway Inn & Suites Highway 290 Northwest

2 out of 5
Rodeway Inn & Suites Highway 290 Northwest
4760 Sherwood Lane, Houston, TX

Reviews

7.2

Good

Rating 10 - Excellent. 66 out of 252 reviews" "
Rating 8 - Good. 81 out of 252 reviews" "
Rating 6 - Okay. 58 out of 252 reviews" "
Rating 4 - Poor. 31 out of 252 reviews" "
Rating 2 - Terrible. 16 out of 252 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

8.4/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 3 nights in Apr 2024
Response from GM on Apr 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Hwy 290 NW. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We appreciate your business. Thank you.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very clean!
Stayed 3 nights in Mar 2024
Response from GM on Apr 4, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Hwy 290 NW.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We appreciate your business.Thank you

10/10 Excellent

Rahmatullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and comfy place. If the price could a little lesser, that’d be nice. Great service.
Stayed 2 nights in Mar 2024
Response from GM on Mar 19, 2024
Thank you for taking online survey. We are happy to see that your stay was excellent. Thank you for positive feedback. we appreciate your business. Hope to see you again. Thank you.

8/10 Good

Aleena

Liked: Cleanliness, staff & service
-
Stayed 3 nights in Mar 2024
Response from GM on Mar 13, 2024
Thank you for staying with us. We appreciate your business and positive feedback. we are happy to see that your stay was good. Positive reviews give us extra energy to work. Hope to see you again.Thank you.

8/10 Good

Catherino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 11, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Hwy 290 NW.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We are glad to hear that your stay was good. Positive reviews are always good to hear. We appreciate your business.Thank you

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 12, 2023
Thank you for taking survey. We are happy to hear that you enjoyed your stay, and it was comfortable. We assure you that we will keep our services always excellent to give best comfort to our guests. We appreciate your business.Hope to see you again.Thank you

2/10 Terrible

Patricia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty, raunchy, dirty!
Will never stay there again. The room was had a musty, cigarette stench, the bathroom door didn’t close, the sheets on one bed had red stains and comforters had yellow stains on them and the worst part was the continuous knocking throughout the night. Different people kept coming by and knocking throughout the night, there was a lot of activity next door. It was a scary night. We booked the room for 2 nights. Got there at 11:30pm. I was too tired to go look somewhere else and had already paid for my room before getting there. We checked in at 11:30pm and checked out at 10am the next day. Was told they couldn’t refund my money for the second day. I do NOT recommend this place. Terrible night!
Stayed 2 nights in Sep 2023
Response from GM on Sep 5, 2023
Sorry to hear that your stay was not as expected. We apologize for that. That day we were full house and unable to change you to another room. We are sorry to hear all that you have mentioned. We will use this information and check where it went wrong and will make all the improvements required. Thank you for being patient. We apologize for any inconvenience.Thank you

4/10 Poor

CLEMENTE

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
There was no breakfast and the sheets were not clean. There was a dirty hair tie on the bathroom door knob. No clock / alarm clock available.
Stayed 2 nights in Jun 2023
Response from GM on Jun 27, 2023
Thank you for taking survey. Your opinion matters. We have everyday breakfast between 6.00 am to 9.00 am. Sorry for the inconvenience. We will use this information and make all correction required. Thanks for bringing up it helps to improve the quality of our standard. Thank you for being nice with us. We appreciate your business. Hope you give us another chance to serve you better if you are coming again. Thank you.

2/10 Terrible

Bryley

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from GM on Jun 20, 2023
Thank you for taking survey. Sorry to hear that your stay was not as expected. We will use this information and do whatever is needed to improve our service. We appreciate your business.Thank you.

10/10 Excellent

Evangelina

Stayed 1 night in May 2023
Response from GM on Jun 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Hwy 290 NW.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Thank you.

10/10 Excellent

moyez

Liked: Staff & service, property conditions & facilities
awesome facility real nice professional staff at front office very attentive / help full / kind and polite
Stayed 4 nights in May 2023
Response from GM on May 11, 2023
Thank you for staying with us. We appreciate your business and positive feedback. we are happy to see that your stay was good. Positive reviews give us extra energy to work. Thank you

10/10 Excellent

Kaleb

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly and rooms were clean and comfortable!!!
Stayed 2 nights in May 2023
Response from GM on May 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Hwy 290 NW.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Please visit us again soon!Thank you.

10/10 Excellent

Alex

Stayed 1 night in May 2023
Response from GM on May 25, 2023
Thank you for giving such nice feedback. We appreciate your feedback and business. We are happy to see that your stay was excellent. Hope to see you again.Thank you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great no frills hotel.
All of the staff were friendly and helpful. I really enjoyed the room as it had everything I needed to stay for a week including a fridge, microwave, satellite TV etc. The room was clean and close to good restaurants and shopping. Safe area and close to downtown Houston. I would book this hotel again.
Stayed 6 nights in Mar 2023
Response from GM on Apr 2, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Hwy 290 NW.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from GM on Mar 28, 2023
Thank you for taking survey. Thank you for staying at our hotel. We appreciate your business. Thank you.

8/10 Good

Isail

Stayed 1 night in Mar 2023
Response from GM on Mar 21, 2023
Thank you for taking survey. We are glad to hear that your stay was good. We appreciate your business. Hope to see you in future. Thank you

2/10 Terrible

Hasan

Stayed 1 night in Mar 2023
Response from GM on Apr 9, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Rodeway Inn & Suites Hwy 290 NW. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Melissa, Trinity

Stayed 4 nights in Mar 2023
Response from GM on Apr 6, 2023
Thank you for your taking survey. Sorry to hear that your stay was not as expected. We will use this information and try to do the best we can to improve service. We appreciate your business. Thank you.

8/10 Good

Idania

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fair for the price paid, very friendly staff.
Response from GM on Feb 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

JosephThinh

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property quietly and safe The staff was very open and listen to opinion of guests. I like this hotel
Stayed 2 nights in Feb 2023
Response from GM on Feb 16, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

PatriciaA

Disliked: Cleanliness, amenities
The front desk clerk was very helpful and nice. The room was a good size but it needed to be cleaned. The breakfast was very disappointing and very little variety
Stayed 1 night in Jan 2023
Response from GM on Jan 29, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Place was quiet, clean, and safe.
Stayed 8 nights in Jan 2023
Response from GM on Jan 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Willa

Stayed 1 night in Oct 2022
Response from GM on Oct 31, 2022
Thank you for taking survey. We are very sorry to hear that your stay was not as expected. We will share your experience with our staff and do all the best we can do to improve our service for all our upcoming guest. Thank you for letting us know. We apologize for the inconvenience. Thanks for the stay.

8/10 Good

Debo Brata Paul

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room size was adequate, very clean, and amenities were provided. Parking was very convenient. The staff was friendly and helpful.
Stayed 1 night in Aug 2022
Response from GM on Aug 7, 2022
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We appreciate your business. Thank you

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Ooof
Overall, this was not a good experience at all. When I got arrived, they had to change my room twice because they kept putting me in a room that the housekeeping didn't clean yet. When I finally received a room, It was ancient. The couch in my room had stains, and the room had a nasty smell of smoke: marijuana and cigarette. At 4 am, someone saying they were the police kept banging on a door down the hallway for 30 minutes. There are too many other options in this area for just a little more than offering a better experience. Don't waste your money here.
Stayed 2 nights in Mar 2022

8/10 Good

Tung

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2022

10/10 Excellent

Chelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from GM on Jan 16, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Sherri

Stayed 4 nights in Dec 2021

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2021
Response from GM on Dec 14, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Cryselda

Business traveler
Liked: Staff & service
No thanks
Stayed 3 nights in Nov 2021
Response from GM on Dec 6, 2021
Thank you for taking survey. We appreciate your business. Hope to see you in future. Thank you

8/10 Good

Frank

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds, quiet area.
Stayed 2 nights in Oct 2021
Response from GM on Oct 29, 2021
Thank you for taking survey. We are glad to have a positive review. We are happy that your stay was good. We will continuously keep improving our service for all our up coming guest so they can have the best comfort. Hope to see you again. we appreciate your business. Thank you

10/10 Excellent

Arrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from GM on Oct 25, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Verified traveler

Business traveler
Was ok for a transit night
Stayed 1 night in Aug 2021
Response from GM on Aug 11, 2021
Thank you for taking survey. We appreciate your business. Hope to see you in future. Thank you

6/10 Okay

William

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jul 2021
Response from GM on Jul 28, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021
Response from Gm on Jul 28, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Fernando

Business traveler
Disliked: Cleanliness, staff & service, room comfort
It is not a good place to stay at all…. Better take a look for other options
Stayed 4 nights in Jun 2021
Response from GM on Jun 17, 2021
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great value for the stay. Real close to major intersection that leads to every in the city.
Stayed 1 night in Mar 2021
Response from GM on Apr 2, 2021
Thank you for taking survey. we are glad to hear that your stay was good and you liked our place. Hope to see you again. We appreciate your business. Thank you

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from GM on Dec 14, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Thank you

8/10 Good

Margaret

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from GM on Dec 14, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Gm on Aug 25, 2020
Thank you for taking survey. We are glad to hear that your stay was excellent. We will continue keep on working hard to give best service to all our upcoming guest. We appreciate your feedback. Thanks for staying at our hotel. Thank you

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Gm on May 24, 2020
Thank you for taking survey. We are happy to hear from you and glad to know that your stay was Ok. Hope to see you again. We appreciate your business. Thank you

8/10 Good

DA, Columbus Ohio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place for an over night lay over. The room was comfortable and clean.
Stayed 1 night in Feb 2020
Response from Gm on Apr 17, 2020
Thank you for taking survey. We are happy to hear that your stay was comfortable and you liked our place. We will always give best service to all our guest. Hope to see you in future. Thank you We appreciate your business..

8/10 Good

Biqiong

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Gm on Feb 22, 2020
Thank you for taking survey. We appreciate your business. Hope to see you in future.

6/10 Okay

Randall

Business traveler
Liked: Cleanliness
Stayed 9 nights in Dec 2019
Response from Gm on Dec 31, 2019
Thank you for taking survey. We are sorry to see that your stay was not what you expected. We will use this information and try to improve the quality and service of work for all our upcoming guest so they all are satisfied. Your opinion matters. Thank you for your business. We appreciate it.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019
Response from Gm on Dec 31, 2019
Thank you for taking survey. From the points you gave us shows that your stay was nice. We are happy about it. We are continuously trying to improve the quality of our work for the best satisfaction of our guest. Your feedback is very important. Thank you for business. We appreciate it.

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Gm on Nov 17, 2019
Thank you for taking survey. We are glad to hear that your stay was excellent as you have given us full points. This type of survey gives extra energy to work hard and prove more better. Thank you for your business we appreciate it. hope to see you in future. Thank you

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Room
Stayed a few days for some course I needed. It served my purpose. Very clean, no foul odors, no bugs seen while I was there, breakfast was small but enough for me.
Stayed 4 nights in Sep 2019
Response from Gm on Sep 24, 2019
Thank you for taking survey. You have given a very good survey we are very pleased. When you stay more days you know more better then one night stay. Also very glad to hear that your stay was wonderful and all your purpose were fulfilled. We will always work hard to give all our upcoming guest best experience and make there stay pleasant. We appreciate your business. Thank you

6/10 Okay

Norma Rose

Disliked: Cleanliness
Day time clerk was great friend ..one night clerk was good , but most night was not nice at all .. the room good . But the bucket for ice super dirty I have to scrub it to take black like mold .. the bad thing the prostitute Women she walk back and forth at my room I can see her feet . I woke up at 1:30 am to load my luggage she was still walking around .. then seat on the stairs Until I left at 2:15 Am .. .. even the night clerk told me not to walk to go to restaurant 3 block away .. .. it’s dangerous.. sad
Stayed 5 nights in Jul 2019
Response from GM on Jul 18, 2019
Thank you for taking survey. From your review we feel that room and staff were good. No issues with hotel. We cannot judge anybody that the person is prostitute all hotel guest are respectful. The only lady you saw might be smoking out as this is non smoking hotel and people cannot smoke in room. She has not bothered you or any other guest. The current staff is almost here from 9 years or more and we have no issues at our hotel. Thank you for your business. We appreciate it.

10/10 Excellent

Verified traveler

Stayed 5 nights in Jul 2019
Response from Gm on Jul 15, 2019
Thank you for taking survey. You gave us 5 points. We are very happy to hear that you like our hotel and your stay was wonderful. We appreciate your business. Hope to see you in future. Thank you