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I had a error on my credit card caused by another employee at the hotel and Diana helped me resolved it. She was very patience and worked to resolve it quickly.
Very nice hotel close to the mall and close to everything we needed while we were in Houston for a conference. Staff was very nice. Very spacious suite that was very comfortable.
Check-in was uneventful. All the staff I encountered where professional and friendly. The hotel manager ( I think that's who he was) was especially welcoming and nice. Breakfast was okay for the price you pay. The room was spacious and clean. I was overall satisfied with my stay and I will not mind ...
this hotel was clean, the staff was super friendly and helpful, and the location was perfect. there was a concert for 3 days in a row and we were close to it. also close to plenty of restaurants.
I have been staying at this place since 2002. It had been a few years, but I was back last weekend. The rooms are nicer now than when it opened. They have definitely upgraded the quality of their mattresses. They had about a 40" - 50" led HDTV mounted on the wall. I noticed they had a breakfast bar ...
The hotel was what I expected for the price. It was clean and the employees were friendly. The room didn't get very cold however.
Hotel was very nice and secure. Close to shopping and eating places. In the hotel policieas said the hotel was a pet friendly, but clening people said they were not. Expedia needs to clarify that with owners...
The hotel and staff made this trip enjoyable. Wished I had wrote down the 2 girls names that worked m-th this week. They were amazing. Always saying good morning, and welcome back in the evening. They made sure I always had what I needed and prompt to correct/get it if needed. If I ever return to ...
Would come here again and again! Great rooms and staff went beyond my espections.
A lot of construction is going on at the moment so it might be a little confusing to get to. Aside from that my stay was pleasant. The AC was a little noisy which kind if bothered me at night but I am a light sleeper so others might not have an issue with it. The AC is directly in front of the study ...
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