Room, 2 Double Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes
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Reviews of Baymont by Wyndham Merrillville

2.5 out of 5
Baymont by Wyndham Merrillville
8375 Georgia Street, Merrillville, IN

Reviews

4.8
Rating 10 - Excellent. 119 out of 1001 reviews" "
Rating 8 - Good. 132 out of 1001 reviews" "
Rating 6 - Okay. 144 out of 1001 reviews" "
Rating 4 - Poor. 180 out of 1001 reviews" "
Rating 2 - Terrible. 426 out of 1001 reviews" "

5.0/10

Cleanliness

5.4/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Alison

Disliked: Cleanliness, staff & service, property conditions & facilities
I called Customer Service and spoke to Cosway @ 6am he said he was transferring me to someone else but got a recording. The property is very Dirty also Cigarette butts all over outside. My room was filthy dirty was not dusted dust if very thick on lamps and tables or vacuumed only 1 lamp worked out of 3 so it’s very dim the one by the bed has to be switch by me with the one on the table. The fridge is barely cold and ruined my food. I believe there is beds bugs in one of the beds I had to switch beds in the middle of the night. I’m still itching. I’ve gone down to the front desk twice but no one ever came to the window. This is the worst experience I’ve ever had. Please call me @ 773-682-5628 Thank you!!
Stayed 1 night in Apr 2024

10/10 Excellent

Makaylah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Makaylah,We are thrilled to hear you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly.

4/10 Poor

Travis

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived we were instructed to park on the side of the hotel it was closer to our room. There was trash spilling out of the trash can and trash all over the ground. As the week went on the trash began to scatter further away from The can as animals would tear through it. The carpet in the hallway looked as if someone came through slinging bleach all over. There were white dots and also some large white areas where it looks like bleach was spilled. The room we were in the carpet near the AC was coming up and the light in the bathroom would turn on and off like someone was flicking the switch. Room 104
Stayed 3 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Travis, We apologize for the inconvenience you experienced during your stay. Your feedback is important to us and will be shared with our team for improvements. If you have any further concerns, please do not hesitate to contact our management team for assistance.

10/10 Excellent

Shakina

Liked: Cleanliness, property conditions & facilities
Response from Manager on Apr 5, 2024
Hello Shakina,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 Terrible

Cesar

Stayed 7 nights in Mar 2024
Response from Manager on Apr 10, 2024
Hello Cesar,We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us with any feedback so we can address any concerns. We appreciate your input and hope to welcome you back in the future for an improved experience.

2/10 Terrible

Shamika

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet needs to be vacuumed two drinks left in fridge and looks like a pop busted in freezer paint chipping on wall I talked to Maddie the manager and ahe only said ok no empathy remorse or anything and then started yelling cause I continued to tell her about the rooms an unpleasant experience
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Shamika, We appreciate you bringing these concerns to our attention. Your feedback helps us improve. Management will address these issues accordingly. Our team strives to provide exceptional customer service in all situations. Thank you for sharing your experience with us.

2/10 Terrible

Lisa

Traveled with partner
Disliked: Cleanliness, amenities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Lisa, We appreciate you taking the time to share your experience. Please feel free to reach out to us directly with any further feedback so we can address any concerns you may have. Your satisfaction is our top priority.

6/10 Okay

Rafael

Traveled with partner
The hotel can used some updates and cleanness. Overall I give them 3 stars.
Stayed 1 night in Feb 2024
Response from Manager on Mar 9, 2024
Hello Rafael, We appreciate your feedback and will take your comments into consideration for future improvements. Our team is constantly working to enhance our guests' experience. Thank you for sharing your thoughts with us.

2/10 Terrible

Dileep

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Appliances are worn out and terrible, marujiana smell every corner of property, air conditioner is accumulated with thick dirt, bedsheets and comforters are not washed properly, stains are visible..never coming back
Stayed 2 nights in Feb 2024
Response from Manager on Mar 5, 2024
Hello Dileep, We apologize for any inconvenience you experienced during your stay. We value your feedback and will address your concerns to improve our services for future guests. If you have further details to share, feel free to reach out to us.

10/10 Excellent

Rajashekar Reddy

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Manager on Mar 2, 2024
Hello Rajashekar Reddy,We appreciate your feedback and are glad to hear you had a positive experience at our hotel. Your satisfaction is our priority, and we hope to welcome you back in the future to provide you with another great stay.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I give this place 10 stars great place
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Keith,We're thrilled to hear that you had an exceptional experience at our hotel! Your high praise is greatly appreciated and we hope to welcome you back soon for another wonderful stay!

10/10 Excellent

Shakina

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was really satisfactory, very kind considerate of what you need pleasant
Stayed 5 nights in Feb 2024
Response from Manager on Feb 15, 2024
Hello Shakina,We are pleased to hear that you found our customer service to be satisfactory and our staff considerate of your needs. It is always our goal to provide a pleasant experience for our guests. We value your feedback and hope to welcome you back in the future.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Manager on Feb 8, 2024
Hello Troy,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience during your time with us. Should you have any further comments or suggestions, we encourage you to reach out directly to us so that we can continue to improve our services. We hope to welcome you back again in the future!

2/10 Terrible

Daine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So dirty. Blood on sheets. Gum and stains all over the floor. Broken lamp, broken, microwave, dirty fridge. Bathtub filthy. Front desk agent always on break. Tape on the ceiling. Holes in the walls.
Stayed 1 night in Jan 2024
Response from Manager on Feb 8, 2024
Hello Daine, Thank you for bringing this to our attention. We apologize for the inconveniences you encountered during your stay. We take guest feedback seriously and have notified the appropriate teams to address these concerns. We strive to provide a clean and comfortable experience for all guests and will ensure that necessary improvements are made.

4/10 Poor

Ebony

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold inside the bathroom. Pool need cleaning
Stayed 2 nights in Jan 2024
Response from Manager on Feb 8, 2024
Hello Ebony, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address the issues mentioned to ensure a better experience for future guests.

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
No lamp shades dirty linens remote for tv didn’t work. Air conditioning loud and clanking holes in walls carpet wet
Stayed 1 night in Jan 2024
Response from Manager on Feb 8, 2024
Hello John, Thank you for taking the time to share your experience with us. We apologize for the inconveniences you encountered during your stay. Our team has been notified about the lamp shades, linens, TV remote, air conditioning, walls, and carpet issues to ensure they are addressed promptly. We appreciate your feedback as it helps us improve our services.

2/10 Terrible

Mary

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service desk lady named Mary was very rude for my entire stay. She was very little help. My room was dirty and I did not get accommodated. I just had back surgery & have 2 children so I could not keep switching hotels at the time so I was forced to extend my stay to further heal. The breakfast area was the only nice part but even the hot food was not hot as it should’ve been.
Stayed 2 nights in Jan 2024
Response from Manager on Feb 8, 2024
Hello Mary, Thank you for sharing your feedback with us. We apologize if you felt disappointed with the service provided by our staff member. We appreciate your compliments on our breakfast area. We apologize for any inconvenience caused by the temperature of the hot food. Please feel free to reach out to our management for any further assistance.

2/10 Terrible

Mary

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Amenities
The service desk employee Mary was really rude to my family as well as other paying customers. She did not care to be nice or give any information when asked. Instead of solving or accommodating any problems with the room she told me to go home. The room upon arrival was visually dirty, paper and debris on the floor as if it hasn’t been swept or vacuumed. Toiletries were already almost empty including the toilet paper and all the little soaps on the sink. The blankets has lint all over as if someone had laid in the bed after it was made. The heat was on 80 when I walked into the room with my newborn so it was scorching hot. The pool area had air blowing instead of heat so the pool was not ideal to use even though it was indoors. Also you had to ask to be let in the pool instead of your key card working itself. All around a horrible experience. The only good thing was the breakfast waffle maker. The biscuits were rock hard & the gravy was cold.
Stayed 2 nights in Dec 2023
Response from Manager on Feb 8, 2024
Hello Mary, Thank you for taking the time to share your feedback. We apologize for any inconvenience or dissatisfaction you experienced during your stay. Our team strives to provide excellent customer service, and we are sorry to hear about your encounter with Mary. We appreciate you bringing these concerns to our attention and will address them with the appropriate department. We apologize for any discrepancies in the cleanliness and amenities of your room. We value your feedback and will work to improve these areas. We hope you will give us another opportunity to provide you with a better experience in the future.

2/10 Terrible

Evelyn

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Both sing and bathtub was clogged. The lock on the door didnt work correctly. The first room we were fiven wasnt even cleaned. Dirty beds towles on the floor. Then the second room had trash still in the trash cans from the previous guests. When breakfast came aroundni went to feed my son and the biscuits were so old and dry it was as hard as rock.
Stayed 1 night in Dec 2023
Response from Manager on Feb 8, 2024
Hello Evelyn, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your recent stay. We strive to ensure all our amenities are in proper working order and our rooms are clean and ready for our guests. We appreciate your feedback and will address these concerns with our team for improvement. We hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Verified traveler

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
0 out of 10
Shortly after we arrived to our hotel and checked into our room, we noticed several red flags about the room that was issued to us. The overall cleanliness and functions of the room were very poor, about 3/4 of the furniture in the room, from lamps to chairs, were either broken or stained, the shower flooding with each use, to finding fecal matter on the floor beside the bed. We reported the issues to the hostess and they seemed to taking it with a grain of salt. Also asked if we could have rooms changed due to the issues with the room that was issued and it was brushed off and we were never assisted.
Stayed 4 nights in Dec 2023
Response from Manager on Feb 8, 2024
Dear Guest, Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced with the cleanliness and functionality of your room. We appreciate you bringing these issues to our attention, as it helps us improve our service. We have shared your concerns with the relevant departments to ensure this is not repeated in the future. We apologize if our response did not meet your expectations, and we regret any inconvenience caused.

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusted
The hotel was dirty the carpet smell they had no change when checking in nobody came to clean it was the same tissue and plastic on the hall floor it was crumbs on my room floor no new roll of tissue the pool is filthy it’s a weight bench in the fitness room but no weights and it’s very small tight fit room it was thing left in the fridge and in the drawers in the room I had to get new key cards the next night because I came in and I couldn’t get in my room
Stayed 2 nights in Dec 2023
Response from Manager on Feb 8, 2024
Hello Danielle, We apologize for the inconvenience you experienced during your stay. Our team strives to provide a clean and comfortable environment for all guests. We appreciate your feedback and will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We value your patronage and hope to welcome you back in the future for a more enjoyable stay.

4/10 Poor

Laura

Stayed 1 night in Dec 2023
Response from Manager on Feb 8, 2024
Hello Laura, We're sorry to hear that your experience at our hotel didn't meet your expectations. We would appreciate it if you could reach out to us directly to share any specific feedback so we can address the issues you encountered. We value your input and hope to have the opportunity to make it right.

8/10 Good

Marquita

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Feb 8, 2024
Hello Marquita,Thank you for choosing our hotel for your stay. We value your experience and are glad to hear that you had a positive stay with us. Should you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Lev

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Feb 8, 2024
Hello Lev,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience. If there's anything else we can do to make your next visit even better, please let us know.

2/10 Terrible

Janie

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Euphemia

Disliked: Cleanliness, staff & service
I was checked in to a dirty room, and the other front desk agent was rude and disrespectful.
Stayed 2 nights in Dec 2023

8/10 Good

Drew

Stayed 7 nights in Nov 2023
Response from Manager on Feb 8, 2024
Hello Drew, We appreciate you choosing our hotel for your stay! If you have any feedback or concerns, we encourage you to reach out to us directly so that we can address them. We value your input and want to ensure that you have a positive experience. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Martin

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was extremely dingy and had an aroma that wasn’t exactly inviting. It wasn’t a mold smell or anything unsatisfactory but a smell that wasn’t inviting or necessarily pleasing. The phone would just give off a dial tone so we unplugged it. The remote for the TV didn’t work. The TV only got one channel that came in clear. The pool was dirty but usable. Our key card didn’t work to open the pool area, the lady working the desk had to let us in. There was almost nobody in the hotel and they stuck us up on the 2nd floor when she knew I had kids with me and we were spending the majority of our time in the pool (that’s more of a preference thing I guess). For the price, I guess I can’t expect much more than what we got.
Stayed 1 night in Nov 2023

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
It was OK
Stayed 3 nights in Nov 2023

2/10 Terrible

Lindsey

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst ever, no heat and full of bugs
When I arrived it seemed a little run down. The carpet was bleach-stained. I decided that didn't matter and I would stay. I went into the room and it was COLD. Winter in Indiana. I turned the heat on and went to dinner thinking it would be warm when I returned. I was gone for dinner at least 2 hours. The room was still cold. I went to the desk and told them the heat was not working. It had been 2 hours and was still blowing cold air. He said he would check if there was another room. He told me there was not. There were only two other guests at the hotel, how are there no other rooms? To this, he said they were unoccupied but dirty, and they did not have any housekeeping staff. He gave me blankets and sent me back to the room. At this point my service dog surveyed the room and found bug traps under the bed. When I pulled it out of his mouth it was covered in bugs. Now I gathered my things and returned to the front desk. I told him the room was cold and full of bugs. I would not be staying and expected a full refund. After calming down for a few days I tried to get a refund and was denied. They likely realize that my money is the last they will ever get.
Stayed 1 night in Nov 2023

2/10 Terrible

Brian

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is a total dump. Carpet and floors were GROSS. The room hasn't been vacuumed in weeks-thick dust and debris on the floor. The shades were totally destroyed- ripped with GIANT holes. Bathroom floor hadn't been mopped in weeks. Something resembling a used condom laying on the floor behind the toilet. DON'T LET THE ONLINE PHOTOS FOOL YA.
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My room was very dusty. It was full of light when trying to sleep as there were no curtains only sheers. The person at the desk gave me no information. Only one very thin towel. Hard to dry body and hair.
Stayed 1 night in Nov 2023

2/10 Terrible

Kevin

Traveled with partner
Disliked: Cleanliness, staff & service
I didn’t have heat in my room. It wasn’t cleaned. The toilet was stopped up. Bugs Ina microwave it was a terrible experience..
Stayed 1 night in Nov 2023

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Jennifer

Disliked: Cleanliness, property conditions & facilities
Terrible condition, extremely dirty, out dated, awful smell, may leave.
Stayed 1 night in Nov 2023

6/10 Okay

Sidtoria

Stayed 1 night in Nov 2023

2/10 Terrible

LuShana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Leon T, Indianapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice.
Stayed 1 night in Nov 2023

8/10 Good

Sarath chandrahas reddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Cleveland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to spend the night 🌙
The bed was very soft & the room was cleaned well & I enjoyed the stay
Stayed 1 night in Oct 2023

2/10 Terrible

Dana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please check reviews and believe them
This hotel was the worst hotel I have ever stayed in. From the hallway to my room there was a not so pleasant smell, the pool area windows looked like they have never been cleaned and the water looked foggy, now in my room the toilet and bath tub was not cleaned, there was caked up dust everywhere on the walls, the head board, the lamps, the picture on the wall, behind the bed, there was spiderwebs in every corner of the walls. We asked for a refund and they said they couldn’t refund or move us to another room. My boyfriend saw bed bug spray bypassing the storage room when he asked if there was a problem with bugs they said no. We clearly saw the spray. I called the hotel on Tuesday to speak to a manager and the manager was not trying to hear my concern she was very rude, talking over me and said there was nothing she can do. This hotel charged a 100 dollar deposit for the condition that it’s in. We ended buying supplies to clean this room which was still uncomfortable to sleep worrying if we were going to get bit. I will never stay in a Baymont hotel again. All of the reviews I seen after my stay was poor.
Stayed 1 night in Oct 2023

2/10 Terrible

Elsie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The carper was nasty, hadnt beem vaccumed in like forever, doesnt look like it had ever been dusted, the best part, THERE WAS NO BLANKETS! All we had to sleep with were sheets. We checked out early.
Stayed 2 nights in Oct 2023

2/10 Terrible

Kriss

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Cody

Business traveler
Disliked: Property conditions & facilities
The room is in bad condition. The headboard on the bed is falling off, the toilet seat is broken. The air conditioner is falling apart.
Stayed 1 night in Sep 2023

4/10 Poor

Berenice

Traveled with family
Never again.
First room was not clean, halls smelled of weed and loud music playing in some rooms. Bathroom shower was not clean, disgusting!
Stayed 1 night in Sep 2023

4/10 Poor

Katiuska

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth it.
The hotels smells and it’s not very clean. The room didn’t have any blab keys on the bed, just 1 sheet. When asked I was told they ran out and they gave me 3 extra sheets. It was very uncomfortable.
Stayed 1 night in Sep 2023

2/10 Terrible

Debbie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty, filthy, bugs, un- accomadating, no toilet paper, no blankets, no shampoo, no klenex. Had to clean the room ourselves with antibacterial wipes. YUCK!! I even have a couple of bites on my neck!! So not worth $118...

4/10 Poor

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk is like a cheap motel, just a hole to slide through a credit card. My bathroom had roaches. No thanks!
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Candi

Stayed 2 nights in Sep 2023