Ratings based on 458 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
54% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from US

Stay somewhere else

Posted Nov 21, 2016
Let me first say, the staff was pleasant. First, checked in got to the room and the door did not properly close - we were in the room for about 20 minutes and then realized the door actually did not shut behind us (sounded like it tho) and had issues trying to open the door it was as it was "stuck", Second, there were only 2 outlets (not counting the 1 in the bathroom) in the room - the mini-fridge was unplugged so there was 1 outlet available with the tv, unplugged the clock and pulled out the night stand so we could plug in our cell phones, Third, reservation clearly had 3 people staying and we received towels/washcloth's for only 2 - went to the front desk to get another set and was informed they could give me another towel but they did not have any washcloth's. I would have rather have spent an extra $30-40 and stayed somewhere else but I have stayed at Baymont's before this is the first one with a bad experience.
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
We are so sorry for the issues you experienced during your stay. We are working to resolve these issues immediately. I am the one who personally cleaned your room Saturday evening and again I apologize for the issue. We do thank you for bringing these issues to our attention.
2 out of 5
by A verified traveler from Shelbyville , Michigan

Outdated Hotel

Posted Nov 19, 2016
Pros: Friendly staff
Cons: Remodeling of rooms. Maintenance check of rooms prior to check-in to make sure necessary items are in working conditions.
Location: Close to outlet mall and restaurants.
Reserved two rooms, only one room had a refrigerator and microwave. Couldn't take a shower because the knob was broken off on the facet to pull up to start the shower. The other room room the tv speaker didn't work. Both rooms had dust hanging from the ceiling tiles. Sliding glass doors had fogging in between panes so you couldn't see outside. Hotel in need of renovations.
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
We are sorry to hear about the issues you experienced during your stay with us. We will be remodeling in the new future and hope that you come back to see us when we can share the end results. Thank you for taking the time to review your stay and for bringing the issues to our attention.
2 out of 5
by A verified traveler

Shame, Once a nice Hotel, Going down hill

Posted Nov 7, 2016
Pros: Very close to shopping and casino and reasonable price.
Cons: Cleaning of rooms and need some upkeep.
Location: Close to Light House Place and Blue Chip Casino.
This Hotel was very nice, but this year it has went down hill. A group of us stay here every year, but we may have to look for another Hotel next year. When we checked in, they said there was no hot water, that we could live with but then the next two days, we had no clean towels left in the bathroom and dirty wash cloths left in bath tub. Had to get towels from desk. Ice buckets were not emptied from day before and no clean ice bag replacements. Very disappointed this year with rooms.
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
We are sorry to hear that you experienced so many issues during your stay. I am sorry about the water issues and was working behind the scene to get it resolved as fast as possible. We did offer our guest compensation during their stay if they did stay and not leave. As for the housekeeping issues, we will resolve those immediately. Thank you for bringing them to our attention.
2 out of 5
by A verified traveler

Posted Oct 31, 2016
Pros: Location
Location: Everything you need or want to do is near by.
Room was very run down. Stains on carpet, chair and ceilings, worn out curtains. did not feel like a nice clean hotel room. Also no alarm clock in room and no unused electrical plugs to use for cell phones computers etc.
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
We are sorry to hear that you were unhappy with your stay. We should have caught the alarm clock issue when the room was being cleaned but would have been glad to provide you with one. We are working toward the issues regarding the lack of outlets. Thank you for bringing your issues to our attention.
1 out of 5
by A verified traveler

Not clean. Needs to be remodeled and updated.

Posted Oct 31, 2016
They did refund us the last day when they had a water heater go out and did not have hot water for our room
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
We thank you for being understanding during our time of crisis. We are sorry to our guest in regards to the water heater issue and have since resolved this issue.
3 out of 5
by A verified traveler from Hamburg

Angenehmer Aufenthalt mit gutem Frühstück.

Posted Oct 26, 2016
Location: gute Lage, Mainstreet
Zimmer mit Kühlschrank und Mikrowelle. Nettes Personal.
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Thank you for taking the time to review your stay with us and for the kind words. We hope to see you again in the future.
4 out of 5
by A verified traveler from Iowa

Great place to sleep

Posted Oct 25, 2016
Pros: Very close to I-94, good breakfast, rooms are clean and comfortable, staff is exceptional!
Cons: Kind of odd having the sink out of the bathroom, but does let someone get ready, brush teeth, etc. while another is in the shower.
We returned to this hotel for a second year. The staff is extremely friendly and helpful. Room is clean and breakfast is better than your normal free continental breakfast. Internet worked well, beds are comfortable.
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Thank you for taking the time to review your stay with us and for the kind words. The rooms with the sinks on the outside of the bathroom are the handicap accessible rooms for easy wheelchair access. We can't wait to see you again for a 3rd year!
2 out of 5
by A verified traveler from Indiana

Disappointing

Posted Oct 24, 2016
pool, hot tub were cold. 1 usable outlet in the whole room. Alarm clock and microwave were unplugged. Wallpaper was peeling off the walls. Contacted hotel and they had an excuse for everything. Won't stay again and won't recommend.
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
I am sorry to hear that you were unhappy with your stay and that we "have an excuse". We have resolved the issue with the hot tub and pool and work hard to resolve all issues brought to our attention. I do wish you the best in your future travels.
2 out of 5
by A verified traveler from US

Hotel was below standards.

Posted Oct 24, 2016
Pros: Nothing, will not stay there again. I can't honestly say anything good about it.
Cons: Room was dirty, smelled bad, mold in shower, tub/shower drained very slowly. Appliances weren't plugged. Television continuously lost/weak signal. Outside was not kept up and lots of standing water around outside of patio off from the room.
Location: Location was accessible and many businesses in and around the hotel.
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
We are sorry to hear that you were unhappy with your stay. We will on the issues you addressed immediately and wish you the best in the future.
4 out of 5
by A verified traveler from US

Casino bound

Posted Oct 24, 2016
Location: Good parking & close to many food places & malls.
The staff were quick & friendly. Clean hotel & close to the blue chip casino.
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Thank you for taking the time to review your stay with us and for the kind words. We look forward to seeing you again soon.