Room amenity

Reviews of Candlewood Suites Merrillville, an IHG Hotel

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 115 out of 284 reviews" "
Rating 8 - Good. 77 out of 284 reviews" "
Rating 6 - Okay. 44 out of 284 reviews" "
Rating 4 - Poor. 22 out of 284 reviews" "
Rating 2 - Terrible. 26 out of 284 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Murray

Business traveler
Liked: Staff & service
Staff were nice and friendly. Hotel had a strong cleaning smell that tried to mask some smoke smells. Carpet in my room smelled bad and the fan was noisy. Otherwise comfortable room and bed was nice.
Stayed 1 night in Mar 2024
Response from mike m on Mar 18, 2024
Dear Rhonda Hawkins,Thank you for taking the time to tell us about your experience at Candlewood Suites MERRILLVILLE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 219-791-9100 ext 403 or michael.medonic@ighospitality.com.Sincerely,Michael medonic GM219-791-9100 ext 403michael.medonic@ighospitality.com

8/10 Good

Cedrick

Stayed 1 night in Mar 2024

8/10 Good

Tayonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jeffery

Love the room!!
Stayed 1 night in Feb 2024

10/10 Excellent

Gia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it here a lot. beds are comfy and the full kitchen with two burners is perfect for making dinner!
Stayed 6 nights in Jan 2024

2/10 Terrible

Celestine

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from mike m on Dec 4, 2023
Thank you

10/10 Excellent

Jeff

Traveled with family
Liked: Property conditions & facilities
Very clean smells good bed comfortable. Will definitely go back
Stayed 1 night in Sep 2023
Response from Holly on Oct 4, 2023
Hi Jeff! Thank you for sharing your experience. We look forward to your next visit in the Merrillville area!

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Holly on Sep 29, 2023
Hi Christopher, thank you for your rating! We appreciate your feedback and welcome you to stay with us again in the future.

10/10 Excellent

Kathleen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from mike m on Dec 4, 2023
thank you

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Holly on Sep 29, 2023
Hi Heather, thank you for your rating! We appreciate your feedback and welcome you to stay with us in the future.

10/10 Excellent

Jose

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The newly renovated candlewood is a pretty nice hotel. My room had a kitchen and a nice bathroom. It was a great experience. Rooms were clean didn't find anything gross or unusual. Next to the highway but you don't really hear it from the inside. Service was great and everyone seemed very friendly. The price to have your dog stay with you was very reasonable.
Stayed 6 nights in Sep 2023
Response from Holly on Sep 29, 2023
Hi Jose, thank you for sharing your experience at the Candlewood Suites Merrillville! We are so thrilled to hear that you enjoyed your stay. We are happy to have served you!

10/10 Excellent

Rayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was very enjoyable.
Stayed 4 nights in Aug 2023
Response from Holly on Sep 29, 2023
Hi Rayne, thank you for your kind words. We appreciate you choosing us for your lodging needs. Visit us again soon!

10/10 Excellent

Devin, Lincoln

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT!!
Stayed 2 nights in Sep 2023
Response from Holly on Sep 29, 2023
Hi Devin, thank you for your kind words and rating. We look forward to any future visits from you!

10/10 Excellent

Thara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful! The hotel was very clean inside and out , room was clean smell clean quiet I would stay again.
Stayed 2 nights in Sep 2023
Response from Holly on Sep 29, 2023
Hi Thara, thank you for sharing your experience with us. We are thrilled to hear that you would stay again. We are looking forward to it!

10/10 Excellent

Melissa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Holly on Sep 29, 2023
Hi Melissa, thank you for your perfect rating! We appreciate you choosing the Candlewood Suites Merrillville for your lodging needs.

8/10 Good

mary

Stayed 1 night in Aug 2023
Response from Holly on Sep 29, 2023
Hi mary, thank you for your rating! We appreciate you choosing the Candlewood Suites Merrillville for your lodging needs.

10/10 Excellent

Maria

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Candlewood Suites is a hotel for everyone. They make you feel like you are home. The hotel is very clean and the people at the front desk and all the cleaning crew were very nice. I will definitely come back.
Stayed 4 nights in Jul 2023
Response from Holly on Sep 29, 2023
Hi Maria, thank you for sharing your wonderful experience with the Candlewood Suites Merrillville. We are so happy to hear about it. We look forward to serving you on your next trip to Merrillville.

10/10 Excellent

Gilbert

Stayed 1 night in Jul 2023

10/10 Excellent

Tetika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a 10!
Rooms are very cleaned and ready to go. The entire hotel was exceptional. Beds are very comfortable and they give you extra pillows. Kitchens are very stocked with utensils. Lighted patio area was nice and clean with 2 grills. Very pet friendly. No loud barking.
Stayed 7 nights in Jun 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Could be better
Paid for 2 rooms. Room 319 was ok and was good. Room 325 needs to be upgraded. Room 325 has a TV where the motherboard on the unit is about to go out. The dishwasher in 325 is also bad and needs to be replaced. The dishwasher unit is bad and because it doesn't flow or drain water correctly, the unit has a horrible smell.
Stayed 2 nights in Jun 2023

10/10 Excellent

Terrance

Business traveler
Liked: Cleanliness
W
Stayed 11 nights in May 2023

10/10 Excellent

Jabreena

Liked: Cleanliness, staff & service
The room was clean and had everything you could possibly need to cook and feel at home
Stayed 1 night in May 2023

8/10 Good

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly hotel…great for those with animals. However, did not enjoy the barking at 6am in the morning. Keep the dog rooms away from ordinary stays.
Stayed 2 nights in May 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2023

10/10 Excellent

Brittany

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Mike M on Apr 11, 2023
Thank you for you kind words

8/10 Good

Melinda

Stayed 1 night in Apr 2023

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodations were nice because of business reasons I was only there long enough to sleep and change clothes but it was nice
Stayed 1 night in Mar 2023
Response from Mike M on Apr 11, 2023
Thank you

6/10 Okay

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property needs updating and our bathroom as well. Was ok for price .
Stayed 1 night in Mar 2023
Response from Mike M on Apr 11, 2023
thank you I will bring that up owners about the bath room

10/10 Excellent

Joanne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Mike M on Apr 11, 2023
Thank you

10/10 Excellent

Jody

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!!
Everything was great! The customer service is always amazing! The rooms are always clean! (I stay here a lot for work)
Stayed 8 nights in Feb 2023
Response from Mike M on Apr 11, 2023
Thank you Jody all ways good to see you

10/10 Excellent

jody

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
I love this hotel and the staff! I travel for my job so I stay here for 8 days at a time! It’s comfortable, clean and the staff is always there is I need anything!
Stayed 8 nights in Feb 2023
Response from Mike M on Apr 11, 2023
thank you Jody it because of guest like you that I love what I do

10/10 Excellent

Jenna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The front desk person was so friendly and helpful. Warm shower, comfortable bed. Perfect place to stop on your travels
Stayed 1 night in Jan 2023

6/10 Okay

Sarah

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Front desk staff very friendly. Rooms were adequate but decor was dull. The in-room kitchens excuse the lack of breakfasts being served. Location is way off the beaten path, tucked back in a commercial area right off the interstate hwy. All in all, pretty ordinary place.
Stayed 1 night in Oct 2022
Response from Mike M on Oct 31, 2022
thank you for taking time to fill out review

6/10 Okay

Monique

Traveled with group
Liked: Staff & service
Iffy
Tv didn’t work, closet door off hinges, no soap in room
Stayed 2 nights in Oct 2022

6/10 Okay

Timothy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Disappointed
Check in was easy but when we got to our room it was disappointing. There was black scuff marks on the door. The bottom of the bathroom door was disgusting. It was quiet and pleasant. I had high hopes for our stay but I was disappointed. The beds was definitely to small for our family
Stayed 1 night in Oct 2022

10/10 Excellent

Andrew

Stayed 1 night in Oct 2022

8/10 Good

Tonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was much cleaner than the Clarion Inn and if i had any concerns, they were addressed immediately.
Stayed 3 nights in Aug 2022

2/10 Terrible

Latasha

Traveled with family
Disliked: Staff & service
Get professional staff
Stayed 1 night in Aug 2022
Response from Mike M on Aug 8, 2022
Am sorry you had really bad experience but am not showing record that you stay here. I would like here how staff was unprofessional staff

4/10 Poor

Todd

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not the best experience!! Will not be returning!
Stayed 5 nights in Jul 2022

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Johnathan, Dolton

Liked: Staff & service
Disliked: Cleanliness, amenities
My room was dirty , bed wasn’t made . Also bathroom was full if hair . I booked a king bed room but was given a double instead with no compensation .
Stayed 1 night in Jun 2022
Response from Mike on Jul 25, 2022
Am sorry Johnathan but we do not have any king's at are hotel.Is it showing that on Expedia. But I am truly sorry about you being checked into a dirty room I am the new GM I just took over that hotel and I am working with the housekeeping staff on a daily basis to make sure things like this does not happen again

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Michelle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible customer service
The front desk clerk was terrible she had a attitude so bad that if I ever needed to come and stay again if she had to check me in I would go somewhere else. I’ve never felt so out of place and unwanted in my life.
Stayed 1 night in May 2022

8/10 Good

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Maria isabel

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The service counter lady.
Stayed 1 night in Apr 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 1 night in Mar 2022

10/10 Excellent

Torie

Stayed 1 night in Feb 2022

2/10 Terrible

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Not happy
Screaming baby next to us and i paid extra for a room and they didnt give it to me. Also staff was very rude. Also only stayed 30 mins and booked somewhere else.
Stayed 1 night in Feb 2022