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Reviews of Comfort Inn Hobart - Merrillville

2.5 out of 5
Comfort Inn Hobart - Merrillville
1915 Mississippi St, Hobart, IN

Reviews

7.0

Good

Rating 10 - Excellent. 117 out of 390 reviews" "
Rating 8 - Good. 104 out of 390 reviews" "
Rating 6 - Okay. 63 out of 390 reviews" "
Rating 4 - Poor. 44 out of 390 reviews" "
Rating 2 - Terrible. 62 out of 390 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Gary

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The check in staff was very professional and friendly. Unfortunately, the bathroom drain stopper was broken and a roach was seen on the floor.
Stayed 1 night in Mar 2024

4/10 Poor

Matthew

Liked: Staff & service
Disliked: Property conditions & facilities
Room very shabby with gouged furniture and walls, a hole your hand could fit in the bathroom, signs of dirt or mold in grout.
Stayed 2 nights in Apr 2024

10/10 Excellent

candace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, quiet and clean
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Business traveler, Traveled with family
Lovely receptionist and a great conducive environment
Stayed 1 night in Mar 2024
Response from GM on Apr 9, 2024
Thank you so much for your positive feedback!We are always working to make sure your stay next time is even better.We hope to see you again soon!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very nice. The food was great. The rooms were clean. The beds were comfortable. The only thing was the pool was cold.
Stayed 3 nights in Mar 2024
Response from GM on Apr 9, 2024
Thank you so much for your positive feedback!We are always working to make sure your stay next time is even better.We hope to see you again soon!

8/10 Good

Worthy, Burgaw

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TV was a nice size
Stayed 2 nights in Mar 2024
Response from GM on Apr 9, 2024
Thank you so much for your positive feedback!We are always working to make sure your stay next time is even better.We hope to see you again soon!

10/10 Excellent

Zay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were very sweet and fast. The beds were super comfortable & clean.
Stayed 2 nights in Mar 2024
Response from GM on Mar 29, 2024
Thank you for your feedback Zay!We are always working to make sure that your next stay is even better than your last stay. We hope to see you again soon!

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great time no issues with hotel. Nice clean quiet. Pool was open and had access to fitness center.
Stayed 2 nights in Mar 2024
Response from GM on Mar 29, 2024
Thank you for your feedback Richard!We are always working to make sure that your next stay is even better than your last stay. We hope to see you again soon!

2/10 Terrible

Stacy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended up leaving and not even staying at the hotel because it smelled of smoke, was dirty, and there was no staff to help.
Stayed 1 night in Mar 2024
Response from GM on Mar 29, 2024
Hi Stacy,We apologize for failing to meet your expectations. We take cleanliness very seriously and it looks like you caught us at our worst. We do ask any guest that violates our smoking policy to leave immediately. If you did not see a staff member at the Front Desk, it is very likely that they were doing just that. We hope that you give us another chance in the future so that we can earn a perfect score from you!

4/10 Poor

Lizabeth

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
I had an accessible room on the 2nd floor and it smelled like a thousand cigarettes and cat pee. The rest of the hotel was ok but it’s very near a truck stop and an even cheaper motel right next door.
Stayed 2 nights in Mar 2024
Response from GM on Mar 16, 2024
Dear Lizabeth,We apologize for the smell. We have a zero tolerance for smoking indoors and we have a smoke machine that should have been used to ensure there was no trace for the next guest. I realize that it seems we have failed on this occasion and for that I am sincerely sorry. We hope that you give us another chance in the future.

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
There is no way this place is a standard Comfort Inn. We have stayed at many Comfort Inns, and this was a totally different facility from the usual Comfort Inns. We were shocked.
Stayed 3 nights in Mar 2024
Response from GM on Mar 16, 2024
Dear James,We apologize for failing to meet your expectations. We have completed a renovation recently and so are curious as to the details on what made you feel this way. We hope that you give us another chance to earn a perfect score from you.

8/10 Good

Kelly

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from GM on Mar 16, 2024
Thank you for your feedback, we hope to see you again soon!

2/10 Terrible

Carl

Disliked: Cleanliness, staff & service, property conditions & facilities
No good
Stayed 2 nights in Feb 2024
Response from GM on Mar 7, 2024
Thank you for your feedback,We are always working on way to improve your stay so that your next stay is even better than your last.We hope to see you again soon!

8/10 Good

Karol

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from GM on Mar 7, 2024
Thank you for your feedback,We are always working on way to improve your stay so that your next stay is even better than your last.We hope to see you again soon!

2/10 Terrible

Sheena

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Freezing cold showers, gym equipment is broken and or did not work. Mold on the ceiling that was painted over.
Stayed 1 night in Jan 2024
Response from GM on Feb 4, 2024
Dear Guest,We had put up signs two days in advance all over the property for scheduled hot water maintenance between check-in and check-out time to minimize guest impact. We apologize if you did not see the signs and attempted to shower during this time period.Additionally, our fitness equipment is new and if there were any questions on how to use anything then you should have reached out to the Front Desk so that we could have showed you how to use the machines. We apologize for any confusion with the equipment. We hope that you give us another chance in the future so that we can earn a perfect score from you!

6/10 Okay

Bridget

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms were clean and spacious. They just need to update their furniture in the rooms and replace the comforters that have stains.
Stayed 2 nights in Jan 2024
Response from GM on Feb 4, 2024
Thank you for your feedback!We will use this information to earn a perfect score from you in the future. We hope to see you again soon!

10/10 Excellent

Levion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on Feb 4, 2024
Thank you for your positive feedback, we are glad to see our hard work pay off and we hope to see you again soon!

8/10 Good

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here everytime we come to visit family staff is excellant
Stayed 2 nights in Jan 2024
Response from GM on Feb 4, 2024
Thank you for your positive feedback, we hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Staycation
Solo stay had an amazing time. Everything was clean. Whirlpool was working that's a plus. Breakfast was good. No complaints at all.
Stayed 1 night in Jan 2024
Response from GM on Feb 4, 2024
Thank you for your positive feedback, we are glad to see our hard work pay off and we hope to see you again soon!

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on Feb 4, 2024
Thank you for your positive feedback, we hope to see you again soon!

8/10 Good

Ariauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Feb 4, 2024
Thank you for your positive feedback, we hope to see you again soon!

8/10 Good

Verified traveler

Business traveler
Stayed 3 nights in Dec 2023
Response from GM on Feb 4, 2024
Thank you for your positive feedback, we hope to see you again soon!

10/10 Excellent

Jaida

Very clean and great location
Stayed 2 nights in Dec 2023
Response from GM on Dec 30, 2023
Thank you so much for your feedback, we work hard to make sure that your stay is better each time you visit. We hope to see you again soon!

10/10 Excellent

Jean

Stayed 3 nights in Dec 2023
Response from GM on Feb 4, 2024
Thank you for your positive feedback, we hope to see you again soon!

2/10 Terrible

Edward

Disliked: Cleanliness
Response from GM on Mar 7, 2024
Thank you for your feedback,We are always working on ways to improve your stay so that your next stay is even better than your last.We hope to see you again soon!

8/10 Good

Nicole

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I went to check in a half hour after check in time and my room wasn't ready so I had to wait a bit to get a room. I requested a disability accessible room and got one on the third floor. The heating/cooling unit in our room didn't work right so we ended up either super hot or freezing there was no in between. The staff was absolutely amazing though. They were kind and helpful.
Stayed 3 nights in Dec 2023
Response from GM on Dec 30, 2023
Thanks for your feedback Nicole,We are sorry for not being able to get you into an accessible room. Those rooms get booked up quickly so it is advised to specifically book those rooms. Please let us know if you have any problems with the AC/Heat units. They are all knew and sometimes there is confusion with the settings but they all work very well as we know how important that is. We hope to see you again soon!

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
King Suite with private hot tub.
The service was excellent!!! The room was immaculate!!! The Jacuzzi Tub was phenomenal!!! The bed was ultra comfortable!!! The hot breakfast was an unexpected bonus!!! My new favorite local place!!!
Stayed 1 night in Dec 2023
Response from GM on Dec 30, 2023
Thank you so much for your feedback, we work hard to make sure that your stay is better each time you visit. We hope to see you again soon!

4/10 Poor

Tracy

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Came in to check in and nobody was a the front desk after 25 of waiting finally got my key then went up to the room only to find my room very smelly and had stain sheet had to call twice for some sheets also room had damages holes in wall etc.
Stayed 1 night in Dec 2023
Response from GM on Dec 30, 2023
Hi Tracy,Thank you for bringing this to my attention. We work hard to prevent issues like this but it looks like we failed this time. We hope that you give us another chance in the future so that we can earn a perfect score from you.

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Dec 30, 2023
Thank you so much for your feedback, we work hard to make sure that your stay is better each time you visit. We hope to see you again soon!

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 2 nights in Nov 2023
Response from GM on Dec 30, 2023
Thank you so much for your feedback, we work hard to make sure that your stay is better each time you visit. We hope to see you again soon!

2/10 Terrible

Monique

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed Bugs
My family and I had to leave the same night because we were getting bitten by bed bugs
Stayed 2 nights in Nov 2023
Response from GM on Dec 30, 2023
Hi Tracy,Thank you for bringing this to my attention. We work hard to prevent issues like this but in this industry, travelers can bring in something like this. We take it very seriously and that is why we have mattress and boxspring encasements so that we can resolve any issues very quickly with professional help. We hope that you give us another chance in the future so that we can earn a perfect score from you.

8/10 Good

Pablo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected. Big rooms and comfortable beds.
Stayed 1 night in Nov 2023
Response from GM on Dec 30, 2023
Thank you for your feedback!We hope to see you again in the future so that we can earn a perfect score from you!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
I spent a total of 9 nites while waiting for my rental property to finish updates & then move in. I was very blessed to be able to afford my stay & to receive breakfast was a surprise! I slept sound & my room was very clean. No offensive orders any where inside the property...... Thank-you Derick, Nigel, and all you staff! Judy
Stayed 4 nights in Nov 2023
Response from GM on Dec 30, 2023
Thank you so much for your feedback, we work hard to make sure that your stay is better each time you visit. We hope to see you again soon!

8/10 Good

DiAnn

Liked: Cleanliness, staff & service, property conditions & facilities
It was quite which does not happen often. I did not like the shower didn’t have some type of strips or mat in it.
Stayed 2 nights in Nov 2023
Response from GM on Dec 30, 2023
Thank you for your feedback!We hope to see you again in the future so that we can earn a perfect score from you!

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our bathroom needed brighter lights. It felt pretty dark in there while taking a shower.
Stayed 1 night in Nov 2023
Response from GM on Dec 30, 2023
Thank you for the feedback, we checked the bulbs and it looks like one of them needed to be replaced. We apologize for the inconvenience and we hope to see you again soon!

10/10 Excellent

ALLYN

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Property in decent shape. No smells. Clean room and comfortable bed.
Stayed 1 night in Nov 2023
Response from GM on Dec 30, 2023
Thank you so much for your feedback, we work hard to make sure that your stay is better each time you visit. We hope to see you again soon!

2/10 Terrible

Mike

Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms are very dated. Couch was visibly worn and disgusting. The room smelled disgusting. Sheets were yellow stained. My husband went to fill up bathtub and there were hairs all over. Gross just gross. We checked out as fast as we checked out.
Stayed 1 night in Nov 2023
Response from GM on Nov 20, 2023
Thank you for your feedback, we will share this with the housekeeper that cleaned that room so that we can ensure that this does not happen again. We hope that you give us another chance in the future so that we can earn a perfect score from you!

10/10 Excellent

Meagan, Lake Station

Stayed 1 night in Nov 2023
Response from GM on Dec 30, 2023
Thank you so much for your feedback, we work hard to make sure that your stay is better each time you visit. We hope to see you again soon!

8/10 Good

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
I really like it
Stayed 4 nights in Oct 2023
Response from GM on Nov 16, 2023
Thank you so much for your feedback, we hope to see you again soon!

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service
Breakfast options were limited and not particularly palatable, with limited fruit. Coffee machine made poor tasting coffee. Coffee in the lobby carafes was cold! The room was tidy but dirty at the edges of the floor with the walls. The bed was comfortable.
Stayed 2 nights in Oct 2023
Response from GM on Nov 20, 2023
Thank you for your feedback, I will share this with my staff so that we can learn from our mistakes and so that we can improve your experience next time.

2/10 Terrible

Cathleen

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had bugs, smoke smell very strong, tub stopper did not work had to stop up with a towel. Gave me another room that room was not clean at all. Bed not made , trash still all over the room. TV’s not working properly. They sent us back to the Previous room with air fresher and cover the smell for a very minutes. Staff said they will take off my bill and when I check out, I stayed for two nights. Upon checking out the manager was very rude and cursing and would not give me the percentage that was stated on Friday upon checking in. Horrible experience for an out of town guest.
Stayed 2 nights in Oct 2023
Response from GM on Nov 20, 2023
Dear Guest,I would have been happy to give you the refund if you had allowed me to investigate. Instead, you were yelling and cursing at our staff in the lobby and not allowing me to do my job of finding out what happened. We have zero tolerance for guest misconduct, verbal abuse, and physical threats. This policy applies to anyone on our property as we make sure that it is a safe space for everyone. We ask that you please find other accommodations next time you are in town as we do not allow this kind of behavior on our property.

4/10 Poor

Radames

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Nov 16, 2023
Dear Radames,We apologize for failing to meet your expectations on this stay. We encourage you to reach out to us and let us know how we could have made your stay better.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Nov 16, 2023
Thank you so much for your feedback, we hope to see you again soon!

8/10 Good

Colin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Nov 16, 2023
Thank you so much for your feedback, we hope to see you again soon!

2/10 Terrible

Teresa

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from GM on Nov 16, 2023
Dear Teresa,We apologize for failing to meet your expectations on this stay. We encourage you to reach out to us and let us know how we could have made your stay better.

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Clean Mold in Shower
Heavy Mold on the ceiling of the shower. Stains on sheets. Checked room for bed bugs and found Cheetos under the bed. Majority of outlets in Room 200 are loose and will not hold cords in any of the outlets. Just please clean the mold.
Stayed 2 nights in Oct 2023
Response from GM on Nov 20, 2023
Thank you for bringing this to our attention. The issue has been addressed. We work very hard to prevent these issues and catch them before guests experience anything but it seems that this fell through the cracks. We hope that you give us another chance in the future to earn a perfect score from you.

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia showed me pictures of the Jacuzzi suite which I thought was what I booked but they actually booked a regular suite. The front desk was prompt and kind enough to switch my rooms and didn't charge me extra. The room was clean. It's been a great experience.
Stayed 1 night in Oct 2023
Response from GM on Oct 17, 2023
Thank you so much for your positive feedback, we hope to see you again soon!

10/10 Excellent

Danielle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff was absolutely amazing and extremely accommodating. We asked for a few things and he went out his was multiple times to help. I truly do appreciate his kindness! Thanks so much for a local hotel getaway!
Stayed 2 nights in Oct 2023
Response from GM on Oct 17, 2023
Thank you so much for your positive feedback, we hope to see you again soon!

10/10 Excellent

Buzzy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Oct 17, 2023
Thank you so much for your positive feedback, we hope to see you again soon!