Ratings based on 505 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Too expensive. for the condition of hotel.

Posted Apr 28, 2017
Pros: Nothing
Cons: This hotel needs a major renovation. Old and smelly. The door to room did not fit well and was noisy. Also we overpaid through Expedia.ca.
Location: We were on our way, and stayed just for the night.
Expedia overcharged us. We paid $196 can.We stayed at 2 other Country Inn and Suites and they were very nice. We paid $106.00 us.Please credit us.
Comment from Hotel Management
Apr 30, 2017 by Roger S., Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Close to the outlet mall!

Posted Apr 4, 2017
The hotel needs updating and I was told that was being done real soon. Aside from that our room was clean and comfortable. Dan at the desk was so nice and friendly. He gave us directions to shopping! The bkf was very good! Whirlpool was nice and hot!
Comment from Hotel Management
Apr 10, 2017 by Rogger S., Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 2, 2017
Our first trip to Michigan was excellent! The staff was friendly and the hotel met my expectations.
Comment from Hotel Management
Apr 25, 2017 by Roger S., Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.
2 out of 5
by A verified traveler from Michigan

Poor Customer Service

Posted Mar 21, 2017
Pros: The location from where I had to go.
Cons: Staffing, furniture update, carpet cleaning.
Location: Shopping, eateries, gas stations and the Blue Chip Casino.
The manager accepted housekeeping word that the room was ready for the next guest. When ready for bed the linen had not been changed and this was reported to the manager and his excuse was he allowed us to check in early. Although we checked in early does not compersate for unclean health risks. We were told if we cancel we would lose our payment because it was a prepaid room with no refund. But the reservation was made for full refund if we cancel before 6pm hotel time day of arrival. They said Expedia was responsible for booking a prepaid non refunable reservation and to take the matter up with them. A prepaid reservation was quoated a lower rate but we wasn't charged the lower rate and was forced to stay there and changed our own linen. The hotel and it's staff puts their guest at high risk of infections.
Comment from Hotel Management
Mar 23, 2017 by Roger S., Hotel Management
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice weekend

Posted Feb 24, 2017
The hotel was nice,clean location was convenient to the place we went to and the staff was very nice and courtesies
Comment from Hotel Management
Feb 25, 2017 by Roger S., Hotel Management
Thank you so much for the great comments. We are delighted that you enjoyed your stay with us at Country Inn & Suites Michigan City. We are looking forward to seeing you and your friends again in the future.
2 out of 5
by Darek

Posted Feb 21, 2017 on Hotels
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.
3 out of 5
Recommended
for Everyone
by A verified traveler from IN

Nice hotel close to good food and fun.

Posted Feb 9, 2017
Our family stayed here because we had an appointment close by. We were happy there was a pool and good restaurants close by. The only issue we had was the pool needs redone and be kept cleaner and the smell of chlorine was everwhere in the hotel. Our room smelled like it and when we got home all of our clothes, suitcases, and computers smelled like chlorine. It has taken us 2 days to get the smell out of everything. Other than that it was a good stay.
Comment from Hotel Management
Feb 18, 2017 by Roger S., Hotel Management
Thank you for taking the time to reach out to us. We apologize for the issues you encountered with pool chlorine smell. Your feedback helps us prevent situations such as this in the future.
5 out of 5
by Jill

Posted Jan 30, 2017 on Hotels
Friendly, helpful staff. Great location.
Comment from Hotel Management
Feb 18, 2017 by General Manager, Hotel Management
Thank you so much for the great comments. We are delighted that you enjoyed your stay with us at Country Inn & Suites Michigan City. We are looking forward to seeing you and your friends again in the future.
5 out of 5
by Richard

Posted Jan 27, 2017 on Hotels
Very nice stay
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Nice hotel, friendly staff.

Posted Jan 20, 2017
Reservations were easy. Check in was fast and simple. Staff had smiles and friendly . Check out was rapid and hassle free.
Comment from Hotel Management
Jan 26, 2017 by Roger S., Hotel Management
Thank you so much for the great comments. We are delighted that you enjoyed your stay with us at Country Inn & Suites Michigan City. We are looking forward to seeing you and your friends again in the future.