Ratings based on 510 Verified Reviews

4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to our marina.

Posted Jun 2, 2017
Everything was great and staff was helpful and friendly. Only things is, they have the coffee maker in the bathroom which is unsanitary do to the micro-organisms floating around if you know what I mean.
Comment from Hotel Management
Jun 5, 2017 by Roger S., Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.
1 out of 5
by A verified traveler

Too expensive. for the condition of hotel.

Posted Apr 28, 2017
Pros: Nothing
Cons: This hotel needs a major renovation. Old and smelly. The door to room did not fit well and was noisy. Also we overpaid through Expedia.ca.
Location: We were on our way, and stayed just for the night.
Expedia overcharged us. We paid $196 can.We stayed at 2 other Country Inn and Suites and they were very nice. We paid $106.00 us.Please credit us.
Comment from Hotel Management
Apr 30, 2017 by Roger S., Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Close to the outlet mall!

Posted Apr 4, 2017
The hotel needs updating and I was told that was being done real soon. Aside from that our room was clean and comfortable. Dan at the desk was so nice and friendly. He gave us directions to shopping! The bkf was very good! Whirlpool was nice and hot!
Comment from Hotel Management
Apr 10, 2017 by Rogger S., Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 2, 2017
Our first trip to Michigan was excellent! The staff was friendly and the hotel met my expectations.
Comment from Hotel Management
Apr 25, 2017 by Roger S., Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.
2 out of 5
by A verified traveler from Michigan

Poor Customer Service

Posted Mar 21, 2017
Pros: The location from where I had to go.
Cons: Staffing, furniture update, carpet cleaning.
Location: Shopping, eateries, gas stations and the Blue Chip Casino.
The manager accepted housekeeping word that the room was ready for the next guest. When ready for bed the linen had not been changed and this was reported to the manager and his excuse was he allowed us to check in early. Although we checked in early does not compersate for unclean health risks. We were told if we cancel we would lose our payment because it was a prepaid room with no refund. But the reservation was made for full refund if we cancel before 6pm hotel time day of arrival. They said Expedia was responsible for booking a prepaid non refunable reservation and to take the matter up with them. A prepaid reservation was quoated a lower rate but we wasn't charged the lower rate and was forced to stay there and changed our own linen. The hotel and it's staff puts their guest at high risk of infections.
Comment from Hotel Management
Mar 23, 2017 by Roger S., Hotel Management
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving our best service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
5 out of 5
by A verified traveler

Posted Mar 20, 2017 on Hotels
Comment from Hotel Management
Mar 26, 2017 by Roger Sharma, Hotel Management
Thank you for taking the time to review our hotel. I am very happy that you had a good experience overall. Our team appreciates all of the reviews we receive, and we hope that we can accommodate you again.
5 out of 5
by Sharese

Posted Mar 13, 2017 on Hotels
It was amazing My husband just love the work out riom
Comment from Hotel Management
Mar 17, 2017 by Roger Sharma, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay.
4 out of 5
by A verified traveler

Cleaning and updating would be helpful

Posted Mar 1, 2017 on Hotels
Carpeting and furnishings in the room are very old and tired. Carpeting was dirty and had multiple stains, but at least the room did not smell like cigarette smoke.
Comment from Hotel Management
Mar 4, 2017 by General Manager, Hotel Management
Thank you for taking the time to provide feedback on your stay. It is very unfortunate to see the cleanliness of the room prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we hope to have the pleasure of serving you again soon.
5 out of 5
by A verified traveler

Posted Mar 1, 2017 on Hotels
Comment from Hotel Management
Mar 4, 2017 by General Manager, Hotel Management
Thank you so much for the great comments. We are delighted that you enjoyed your stay with us at Country Inn & Suites Michigan City. We are looking forward to seeing you and your friends again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice weekend

Posted Feb 24, 2017
The hotel was nice,clean location was convenient to the place we went to and the staff was very nice and courtesies
Comment from Hotel Management
Feb 25, 2017 by Roger S., Hotel Management
Thank you so much for the great comments. We are delighted that you enjoyed your stay with us at Country Inn & Suites Michigan City. We are looking forward to seeing you and your friends again in the future.