Okay, but not great
Posted Feb 5, 2017
Attendant at check in should NOT be working with public: no kindness, gruff, even a bit scary! Construction on entire 2nd floor. Looked like 3rd floor was being prepped for renovation, too. Once I got in the room, it was fine -- nothing special. Odd, very lumpy duvet on bed. Otherwise, room was okay. Pool was a bit cool.
Comment from Hotel Management
Feb 14, 2017 by Customer Care, Hotel Management
Thank you for leaving a review. We are glad to hear that you liked the location of our hotel. On the other hand, we apologize for the disappointing service you received from our staff and if you didn't like the temperature of the pool. Our team is working hard to make sure our guests are comfortable and receiving our best service and again, we are sorry that you weren't able to observe it at that time. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.