Ratings based on 38 Verified Reviews

4.4 out of 5
100% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Staff Makes the Difference

Posted Nov 22, 2016
The staff at this location are wonderful! Everyone made us feel "right at home." Registration genuinely welcomed us and always made contact as we left each day. My girlfriend asked for a few extra French vanilla creamers in the cafe to take back to her room for coffee one morning and the next morning Tammy had a few extra set aside for her. The amazing thing wasn't that Tammy remembered my girlfriends request, it was that she set them aside in a little bag and asked another employee to make sure she got them because Tammy was going to be on vacation the next day! From the housekeepers to the front desk, this hotel is doing it right:)
Comment from Hotel Management
Nov 29, 2016 by Shelli W - General Manager, Hotel Management
Laura, Wow! We are so thrilled you decided to share your experience with us. Our staff is amazing and makes all the difference as you can tell. Be sure to tell all your friends and family about us. Thanks again
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Convenient

Posted Oct 31, 2016
Perfect location just off the highway. Dining options next door. Food/beverages offered in lobby area plus market place store. Nice hotel for a good price!
Comment from Hotel Management
Nov 29, 2016 by Shelli W - General Manage, Hotel Management
Greetings R. Thanks for sharing your feedback with us. Im glad you found us. We hope you come back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay

Posted Aug 30, 2016
Clean & quiet hotel conveniently located with friendly & professional staff. We enjoyed our stay & appreciated the reasonable price.
Comment from Hotel Management
Sep 13, 2016 by Jahaira Perez- General Manager, Hotel Management
Thank you very much for your kind review! We appreciate that out of all the hotels in the area you chose to stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Woodbury, MN

Nice hotel

Posted Jul 30, 2016
Hotel staff is very helpful, food at the bistro is good. Hotel is close to the highway and noise can be an issue.
Comment from Hotel Management
Aug 19, 2016 by Jahaira Perez, Hotel Management
We appreciate the time you took to review the Courtyard Chicago/SE Hammond. It is so nice to hear you took advantage of The Bistro and the services of the staff. Though we are close to the highway, we recently installed new windows in that section of the hotel and can always accommodate rooms on the opposite side of the hotel! Please come and see us again. Jahaira Perez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from mount Juliet, TN

Great time in Hammond, Indiana.

Posted Jun 25, 2016
Best dinner at any hotel. Ate the best citrus salad. Server was friendly and fast. Loved it and plan to go back.
Comment from Hotel Management
Jun 27, 2016 by Jahaira Perez-General Manager, Hotel Management
I am so glad you enjoyed our Citrus Salad. It is my favorite salad too! We have some new menu options coming to the summer menu that I am sure you will like as well. Thank you for staying and we hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Great first experience.....

Posted Mar 13, 2016
Pros: Everything you need is right there or close. Really had no special plans for this stay so was well pleased with everything.
Cons: Nothing from what I experienced.
This hotel is by far the best I have ever been to. The staff, cleanliness, amenities, are all excellent. From the time I checked in until I checked out, I couldn't have asked or expected any better service. I have chronic migraines and can not pump gas. When I approached the staff about it, they had a staff member go to gas station and pump my gas. Now that is above and beyond customer service to me. I will most certainly stay there again when in that area, and would recommend it to everyone. Thanks for a great time.
Comment from Hotel Management
Jun 27, 2016 by Jahaira Perez- General Manager, Hotel Management
Dear Pam, Thank you for your kind words! I am so happy to hear our staff went that extra mile to take care of you. We hope that you stay with us in the future. Sincerely,
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel close to the expressway

Posted Nov 30, 2015
Pros: Convenient location
Cons: Wish the pool was heated!
We had a suite - living room was large, but the pull out sofa was only a full bed (not a queen as we expected). Pool is nice but not heated.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2015
With regard to the price, the hotel definitely has a reasonable price.
Comment from Hotel Management
Jun 15, 2015 by Jahaira Perez-General Manager, Hotel Management
Thank you for staying at the Courtyard Chicago Southeast/Hammond! Please see us the next time you are in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Mediocre service at a Courtyard is disappointing.

Posted May 3, 2015
Bar glasses were dirty, staff either eating or on a cell phone. Room and building were pleasing.
Comment from Hotel Management
Jun 14, 2015 by Jahaira Perez General Manager, Hotel Management
Thank you for taking your time and providing constructive criticism of our property. It is never our standards to provide the service that you received. For that, I am extremely sorry. With your feedback I assure this will never happen again. Please stay with us again if you are ever in the Chicago land area.
4 out of 5
Recommended
for Everyone
by A verified traveler from E

Nice

Posted Mar 18, 2015
Was in for one night and was a nice place. Was very clean and quite. Staff was very friendly.