Ratings based on 356 Verified Reviews

4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 22, 2017
Easy to get to. Very friendly staff. Clean and comfortable.
Comment from Hotel Management
May 22, 2017 by General Manager, Hotel Management
We appreciate you taking the time to review your recent stay, and we are delighted to see it was a great hotel experience for you! We enjoyed your visit and welcome you back whenever you are in the area again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service

Posted Feb 25, 2017
From check in to check our you have a excellent staff . Our room was very clean . The only down side is we were in a room very close to the highway . It is very loud and at times the window wiuld shake from the large trucks going by. You need to put in not sound proffing . We would stay again if We could get a room on the other side . Heather who checked us in was very professional and told us about the new brewery across the street and made sure to tell us to show are room key for a 15% discount.
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Thank you for the great review of our hotel! It is always nice to read that our guests enjoyed their time with us and that the service exceeded expectations. We take great pride in our hotel service and I will be sure to share your review with Heather and the rest of the team!
3 out of 5
by Rebecca

Posted Feb 20, 2017 on Hotels
Comment from Hotel Management
Mar 23, 2017 by Bethany, Hotel Management
Rebecca, thank you for your feedback. We would love the opportunity to know what kept your review from being 5-stars. I hope we have the chance to serve you again if your travels bring you back to Northwest Indiana. Have a great day!
5 out of 5
by A verified traveler

Posted Feb 20, 2017 on Hotels
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your experience with us. We are pleased to hear you had a five star trip, and we look forward to welcoming you back again!
4 out of 5
by A verified traveler

Posted Feb 9, 2017 on Hotels
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your experience with us! We appreciate your four star rating and hope to have the opportunity to welcome you back again in the future for a five star stay.
4 out of 5
by Victoria

Good hospitality

Posted Jan 30, 2017 on Hotels
It was nice and relaxing
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your comments regarding your recent stay. We look forward to having the opportunity to serve you again and give you a five star experience.
5 out of 5
by Lanisha

Posted Jan 16, 2017 on Hotels
The stay was good my kids enjoyed themselves
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Lanisha, We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Hammond area!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice room after switching

Posted Jan 9, 2017
When we arrived, check-in was speedy and the receptionist was friendly. But once we got out of the elevator (our room was on the 2nd floor), our Queen room was less than a step from the elevator doors. Honestly the closest setup I've ever seen. So we asked to be switched to another room, but were told this would be the case for ALL QUEEN ROOMS. So we ended up having to pay extra for a King. Not a huge deal, but just would have been nice to know beforehand. Otherwise a very nice hotel with a pretty nice breakfast selection.
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Thank you so much for leaving this detailed review. Learning how we can better improve our guest experience is invaluable to us. I will make sure to pass on your kind words to our staff. We look forward to the opportunity to welcome you back again soon and giving you a five star stay.
5 out of 5
by James

Posted Jan 7, 2017 on Hotels
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Dear James, We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. We welcome you back again whenever you are in the Hammond area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel & close to highways

Posted Jan 2, 2017
Loved everything except for a few things. During check in, I wanted to pay in cash but was told I had to charge it to my card until check out. Then I can pay in cash but there will be a hold on my card for 2 days of $150. For the price I paid, they could've provided shampoo & conditioner for 2 people not just 1 person. And the breakfast was ok. Seemed like everyone wanted the pork sausages but they couldn't seem to make enough at once so u had to wait for awhile just for that.
Comment from Hotel Management
Jan 6, 2017 by Bethany Ward, General Manager, Hotel Management
We appreciate you taking the time to rate our hotel! Your feedback is crucial to the success of our hotel, as it helps us continue to grow and improve. I'm glad you enjoyed your stay with us, and I will definitely take your suggestions to the team. We look forward to seeing you again if your travels find you back in Hammond!