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Reviews of Hampton Inn & Suites Valparaiso

2.5 out of 5
Hampton Inn & Suites Valparaiso
1451 Silhavy Rd, Valparaiso, IN

Reviews

8.6

Excellent

Rating 10 - Excellent. 336 out of 628 reviews" "
Rating 8 - Good. 192 out of 628 reviews" "
Rating 6 - Okay. 64 out of 628 reviews" "
Rating 4 - Poor. 22 out of 628 reviews" "
Rating 2 - Terrible. 14 out of 628 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lisa Carmona

Liked: Property conditions & facilities
Nice hotel but very noisy. There’s not enough soundproofing in the rooms.
Stayed 2 nights in Apr 2024

10/10 Excellent

Chrissy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mark, Moreno Valley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Comfortable room and bed. Very easy to get every from the location.
Stayed 5 nights in Mar 2024

8/10 Good

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We had a room with a leaking ceiling and the staff was very gracious to move us to a suite the next day and refund that night. My only complaint is this room was described to us as the “problem” room and they should not put anyone in it. The ceiling was atrocious
Stayed 3 nights in Mar 2024

10/10 Excellent

Kerri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only down fall was the pool was closed. Other than that the stay was great
Stayed 4 nights in Dec 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valpo stop
Clean newer hotels, excellent complimentary breakfast
Stayed 1 night in Dec 2023

6/10 Okay

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Lawrence

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
This was a quick one night stay. Only there a few hours for sleep.
Stayed 1 night in Nov 2023

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean
Stayed 1 night in Nov 2023
Response from Kat on Nov 7, 2023
Thank you for staying at the Hampton Inn & Suites Valparaiso and also for taking the time to complete a review regarding your stay with us. I’m happy to hear that you had a great overall experience. Our goal is to receive feedback such as yours. We look forward to your next stay and do hope it is soon.

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a quick one stay. It was great for what we needed
Stayed 1 night in Oct 2023
Response from Kat on Nov 7, 2023
Thank you for taking the time to review your recent stay at our property. We appreciate all feedback and use it as a learning experience so we can continue providing you with an overall wonderful stay when you visit our property. I do hope you will visit us again soon.

10/10 Excellent

Blair

Stayed 1 night in Oct 2023
Response from Kat on Nov 7, 2023
Thank you for choosing our hotel for your lodging needs! It is surveys like yours that we appreciate receiving. We aim to make every one of our guests feel at home during their stay. We look forward to seeing you again during your next visit to Valparaiso!

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kat on Nov 7, 2023
Thank you for choosing our hotel for your lodging needs! It is surveys like yours that we appreciate receiving. We aim to make every one of our guests feel at home during their stay. We look forward to seeing you again during your next visit to Valparaiso!

10/10 Excellent

Therese

Nice was very quiet .Rooms clean
Stayed 1 night in Sep 2023
Response from Kat on Nov 7, 2023
Thank you for choosing our hotel for your lodging needs! It is surveys like yours that we appreciate receiving. We aim to make every one of our guests feel at home during their stay. We look forward to seeing you again during your next visit to Valparaiso!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kat on Nov 7, 2023
Thank you for completing our guest survey! We realize that your time is valuable, and we appreciate you taking some time out of your day to return your feedback.

10/10 Excellent

Krista

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
The only reason I gave 4 out of 5 for comfort is that the bathroom door offers zero privacy. There’s about a 2” gap between the wall and the door due to the sliding mechanism and there is no lock or latch. When traveling with curious toddlers this can be quite frustrating. I also wish the pool had been heated but this is so minor, my kids still loved it. Overall this is a great hotel and we will book here again next time we visit Valpo. I love the quiet location and the large grassy areas for dogs to potty. Also- the breakfast was incredible! The staff is so helpful and friendly.
Stayed 1 night in Aug 2023
Response from Kat Larson on Aug 30, 2023
Thank you for taking the time to review your recent stay at our property. We appreciate all feedback and use it as a learning experience so we can continue providing you with an overall wonderful stay when you visit our property. I do hope you will visit us again soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Qwe
Stayed 2 nights in Aug 2023
Response from Kat Larson on Aug 21, 2023
Thank you for choosing our hotel for your lodging needs! It is surveys like yours that we appreciate receiving. We aim to make every one of our guests feel at home during their stay. We look forward to seeing you again during your next visit to Valparaiso!

10/10 Excellent

Margo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They're under construction, but it is looking 👍 great
Stayed 2 nights in Aug 2023
Response from Kat Larson on Aug 21, 2023
Thank you for choosing our hotel for your lodging needs! It is surveys like yours that we appreciate receiving. We have been looking forward to this complete remodel for a very long time and are glad to hear it made your stay even better! We look forward to seeing you again during your next visit to Valparaiso!

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Everything was clean and the staff was friendly. Also a good location. A little far off the freeway but worth it.
Stayed 1 night in Aug 2023
Response from Kat Larson on Aug 21, 2023
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the city of Valparaiso. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kat Larson on Aug 14, 2023
Thank you for choosing our hotel for your lodging needs! It is surveys like yours that we appreciate receiving. We aim to make every one of our guests feel at home during their stay. We look forward to seeing you again during your next visit to Valparaiso!

10/10 Excellent

lori

Stayed 1 night in Aug 2023
Response from Kat Larson on Aug 30, 2023
Thank you for choosing our hotel for your lodging needs! It is surveys like yours that we appreciate receiving. We aim to make every one of our guests feel at home during their stay. We look forward to seeing you again during your next visit to Valparaiso!

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kat Larson on Aug 2, 2023
Thank you for choosing our hotel for your lodging needs! It is surveys like yours that we appreciate receiving. We aim to make every one of our guests feel at home during their stay. We look forward to seeing you again during your next visit to Valparaiso!

10/10 Excellent

Erin

Stayed 1 night in Jul 2023
Response from Kat Larson on Aug 14, 2023
Thank you for choosing our hotel for your lodging needs! It is surveys like yours that we appreciate receiving. We aim to make every one of our guests feel at home during their stay. We look forward to seeing you again during your next visit to Valparaiso!

8/10 Good

Jesse

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The main entry is being renovated (as of July 2023), so guests must walk to a side door, then down a long hall to reach to lobby and elevator. I believe the hotel should have posted a notice to this effect on Expedia to alert potential guests before they book. For guests who have difficulty walking, it doubles or triples the distance to walk, which we noted was difficult for some of the older guests who limp or use canes. Everything inside was top quality. Great staff, very clean.
Stayed 1 night in Jul 2023
Response from Kat Larson on Jul 27, 2023
Thank you for bringing these issues to our attention. We completely understand your concerns about your recent stay. We do have it listed on the Expedia page, the Hilton website, and the Hilton app about our ongoing renovations. I do apologize this was missed during booking. We try to be as accommodating as we can while we work quickly to get through this. Should you ever need help entering or exiting the building a staff member is always willing to help. In addition, we have parking just outside of our south entrance that can used as well for a shorter walk. I do hope you will give us another chance in the future.

2/10 Terrible

Monte

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Night clerk was rude. Scaffolding surrounded the entire perimeter and the front entrance was closed. Couldn’t find a way in for about 15 minutes. The room was small and the ac was noisy. The beds were squeaky and very springy and uncomfortable. The sliding door to the bathroom was cheap and hollow. Everything in the room was cheap. Overall the room was bad.
Stayed 1 night in Jun 2023
Response from Kat Larson on Jul 27, 2023
Thank you for taking the time to tell us about your stay. We are very sorry to hear that you were unhappy with your visit. We will use your comments as we continually work to improve our guest experience. We hope to have the chance at regaining your trust and serving you again when your travels bring you back to Valparaiso.

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service
The room that we rented the toilet was not fastened down all the way. It moved and made a lot of noise when you sat on it or went to get up so you might want to check that. Otherwise stay was fine. The pool was very nice. The breakfast was not bad. The staff was very friendly. The room was clean.
Stayed 1 night in Jul 2023
Response from Kat Larson on Jul 27, 2023
Thank you for taking the time to review your recent stay at our property. We appreciate all feedback and use it as a learning experience so we can continue providing you with an overall wonderful stay when you visit our property. I do hope you will visit us again soon.

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We made our reservation the night before for our road-trip and arrived at 10:30 at night. Had no clue the hotel would be under heavy construction with the entrance completely blocked by fencing and scaffolding. Most of the hotel was dark and looked like it was not in operation. But driving around the unlit parking lot we finally saw a very small sign saying the entrance was on the north side of the building. We drove around the entire building and could not find a lit area where there might be a door. I think it may have been at the end of a long darkened path that none of us wanted to try to walk. Being women and unfamiliar with the area and not knowing how safe it was, we decided to move on to another hotel. We assumed that either Expedia or the hotel would refund us the money especially since I had paid for trip protection. But after several phone calls to Expedia who said the hotel had to refund us, and my own calls to the hotel, we have no refund—even partial. Expedia said they tried to reach the manager and got no answer but told us to rest assured I would hear from them. Here we are a week later, and I have heard nothing! The hotel has refused to issue a refund because we didn’t cancel 48 hours before the night stay. They don’t take any responsibility for the poorly lit hotel and parking lot that three older ladies were afraid to try to maneuver themselves. Do not waste your time with this hotel or Expedia!
Stayed 1 night in Jul 2023
Response from Kat Larson on Jul 27, 2023
Thank you for taking the time to tell us about your experience. I am truly sorry that we did not meet your expectations on your last visit. We take these opportunities very seriously. We do have it noted on Expedia, the Hilton website, and the Hilton app of our ongoing renovations. We do our best to be as accommodating as possible while we work through these much-needed renovations; but if you choose to cancel outside of the cancellation period we do have to still charge as we held the room for you. Our parking lot is well lit - it sounds like you may have been in the vacant lot behind our building. In the future, please call the front desk staff for assistance. We do hope you will give us another chance on your next visit to Valparaiso.

4/10 Poor

Renee, Fort Wayne

Stayed 1 night in Jul 2023
Response from Kat Larson on Jul 27, 2023
Thank you for your review. As a flawless guest experience is what we aim for it appears that we missed the mark. Please accept our apologies for your lackluster stay. We appreciate your feedback and would love to hear back if there any specifics you feel we can improve on.

6/10 Okay

German Javier

Traveled with family and small children
I did not know it was under construction until I got there. I good thing is that a good breakfast is included.
Stayed 3 nights in Jun 2023
Response from Kat Larson on Jul 27, 2023
Thank you for taking the time to review your recent stay at our property. We appreciate all feedback and use it as a learning experience so we can continue providing you with an overall wonderful stay when you visit our property. I do hope you will visit us again soon.

4/10 Poor

Scott

Disliked: Property conditions & facilities
Hotel under construction my windows leaked water when it rained. They had to refund me for one night. Nice hotel but don’t stay there until renovations completed.
Stayed 2 nights in Jun 2023
Response from Kat Larson on Jul 27, 2023
I'm sorry to hear that you did not enjoy your experience when you stayed with us and for the inconveniences mentioned in your review. Our goal is for you to leave feeling happy with your time spent with us and I apologize that we did not deliver that to you.

2/10 Terrible

Franklin

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived, we could not find the entrance because hotel was under major renovation. Signage was poor. When we called the hotel number to ask about the entrance no one answered the phone, so we parked in an area next to construction site and walked around building - found an open door (which was signed as locked but was not) and entered hotel at south end. The sign at main closed entry said to use north end but as we found out later that entrance was hidden by scaffolding. There was no one at desk - sign said receptionist would return momentarily but (she) did not. I returned to outside parked car, conferred with my wife and then we returned into the building via south door and noticed Hotel person in north hallway. We had some conversation and found out we still had a room. Made a difficult decision to stay and use the room. We were given a room for handicapped person rather than a regular room. My wife did not like the shower facility being unsure if the bathroom would flood given the low floor entry. The smell of the hallway and room was that of a chemical cleaner or adhesive. The gym was unavailable. Breakfast, however, was quickly served and had a good choice of food - met our expectation. Room condition was acceptable except for shower and smell. Sound proofing was poor. Overall, this hotel was way below value of a typical Hampton Inn. Our nightly charge did not match reality and I will ask Expedia for a discount. There was no mention of the construction.
Stayed 1 night in Jun 2023
Response from Kat Larson on Jul 27, 2023
Thank you for taking the time to leave us your feedback on your stay and I am sorry to hear that your stay was not satisfactory. We have looked into the matters that you mentioned and actions have been taken to correct the situation. Please know that this experience is not typical of our hotel or staff. I apologize you did not enjoy your time with us more and I hope you will give us the opportunity to serve you again in the future.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint was front side is under repair so we had to walk in on side but otherwise was clean and up to usual Hampton standards.
Stayed 1 night in Jun 2023
Response from Kat Larson on Jul 27, 2023
Thank you for choosing our hotel for your lodging needs! It is surveys like yours that we appreciate receiving. We aim to make every one of our guests feel at home during their stay. We look forward to seeing you again during your next visit to Valparaiso!

10/10 Excellent

sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The exterior is being maintained so the main entrance is out of commission but otherwise the building was in good shape and clean. It was quiet. The neighborhood had a bunch of places to eat and gas close; however none of this is particularly walkable. The infrastructure isn’t there so it’s not a pedestrian friendly neighborhood but otherwise the hotel has great.
Stayed 2 nights in Jun 2023
Response from Kat Larson on Jul 27, 2023
Thank you for choosing our hotel for your lodging needs! It is surveys like yours that we appreciate receiving. We aim to make every one of our guests feel at home during their stay. We look forward to seeing you again during your next visit to Valparaiso!

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptional, especially the young man in charge of the breakfast Sunday.
Stayed 2 nights in Jun 2023
Response from Kat Larson on Jul 27, 2023
Thank you for the awesome review! We are thrilled that you enjoyed your stay with us, and the service received from Patrick! He is definitely one of our shining stars. We look forward to welcoming you again.

2/10 Terrible

Amy

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE. This building is under MAJOR renovation and they don’t tell you at all when you book, or even to the extent of how bad it is when you check in. We walked into our overpriced $300 a night room and heard loud banging. There was literally men outside our windows on scaffolding cussing loudly in Spanish (all of my kids speak the language and knew exactly what they were saying). There’s a paper on the desk that pretty much says “close your curtains and deal with it”. We called front desk and they flat out refused to give us a refund and said “You’re welcome to check out but you already paid and you’re not getting your money back.” !!! So I called Expedia and they said the only way they could give us a refund is if the manager allowed it. They called the manager on our behalf and again, they refused. I was so mad, we left so I could cool down. We went to the dunes, come back and open the door to our room and it smelled like weird burning paint or spray paint it was awful. Our windows were covered in plastic on the outside. I called front desk and said “I know you won’t give us a refund can you at least put us in a room so we can breathe?” This woman says “ma’am, there’s no spray paint they are doing something else. You’re wrong.” I was so confused I’m like “How am I WRONG come to my room and smell it!” Silence, then she says “No. It doesn’t matter I don’t have any more of your room type.” And she hung up on me! I’m just so absolutely stunned!
Stayed 1 night in Jun 2023
Response from Kat Larson on Jul 27, 2023
Thank you for your review. As a flawless guest experience is what we aim for it appears that we missed the mark. Please accept our apologies for your lackluster stay. We appreciate your feedback and wish you well on your future travel endeavors.

8/10 Good

Harry

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The renovated part was nice and the staff was outstanding!
Stayed 1 night in May 2023
Response from Kat Larson on Jul 27, 2023
Thank you for choosing our hotel for your lodging needs! It is surveys like yours that we appreciate receiving. We have been looking forward to this complete remodel for a very long time and are glad to hear it made your stay even better! We look forward to seeing you again during your next visit to Valparaiso!

4/10 Poor

THOMAS

Traveled with family
Liked: Cleanliness, staff & service
long walk
As a disabled veteran I wish that I had been warned about construction to the entrance of the hotel.
Stayed 2 nights in May 2023
Response from Kat Larson on Jul 27, 2023
I'm sorry to hear of for the inconveniences mentioned in your review. Our goal is for you to leave feeling happy with your time spent with us and I apologize that we did not deliver that to you.

10/10 Excellent

Mike

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Place was under construction and for $100 bucks you can go fed ex enlarge, print and laminate signage so people can see from streets where to park and enter instead of little signs you can’t read on some doors.
Stayed 1 night in May 2023

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The only negative was that they are rebuilding the front of the building, so it is less convenient to enter the building, especially with luggage. The staff was wonderful and the breakfast was above average.
Stayed 1 night in May 2023
Response from Kat Larson on Jul 27, 2023
Thank you for taking the time to review your recent stay at our property. We appreciate all feedback and use it as a learning experience so we can continue providing you with an overall wonderful stay when you visit our property. I do hope you will visit us again soon.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction was inconvenient.
Stayed 2 nights in May 2023
Response from Kat Larson on Jul 27, 2023
Thank you for staying at the Hampton Inn & Suites Valparaiso and also for taking the time to complete a review regarding your stay with us. I’m happy to hear that you had a great overall experience. Our goal is to receive feedback such as yours. We look forward to your next stay and do hope it is soon.

10/10 Excellent

Karen

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Kat Larson on Jul 27, 2023
Thank you for choosing our hotel for your lodging needs! It is surveys like yours that we appreciate receiving. We aim to make every one of our guests feel at home during their stay. We look forward to seeing you again during your next visit to Valparaiso!

10/10 Excellent

HORTENSIA, PONCE INLET

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and quiet as always. Even though they were renovating, they made it seamless for guests. Patrick is such an asset! He’s always upbeat, helpful, funny!
Stayed 3 nights in Apr 2023
Response from Kat Larson on Jul 27, 2023
Thank you for the awesome review! We are thrilled that you enjoyed your stay with us, and the service received from Patrick! He is definitely one of our shining stars. We look forward to welcoming you again.

8/10 Good

Mathew

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getting a facelift
Hotel is currently being updated so lobby was closed. The room was recently completed and was nice but still had construction dust on floors and corners. Pool was very nice. I’m sure once completed it will be very nice
Stayed 2 nights in Apr 2023

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean. Lobby being remodeled but not a problem. Checking was fast and easy
Stayed 2 nights in Apr 2023

10/10 Excellent

Teresa

Stayed 1 night in Mar 2023

10/10 Excellent

Teresa

Stayed 1 night in Mar 2023

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice renovations are happening, but the slow ding door on the bathroom are hard to slide and minimize BR privacy.
Stayed 1 night in Feb 2023

8/10 Good

Carol

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was nice and staff was exceptionally kind, but in a newly remodeled room was surprised the bathroom door in our suite was much narrower than the door frame so unable to latch door- 3 of us so privacy a must - can’t believe workers left it like that and that no other guests reported (I did at checkout ). Also, again for 3 of us, we were left a partial roll and of toilet paper and no extra rolls. The renovations on 1st floor were a surprise too. No mention of this when booking room. However, overall a nice, clean room w/helpful, friendly staff. Just a few things they should address
Stayed 1 night in Feb 2023