Repeat Guest - Disappointed!
Posted Feb 19, 2015 on Hotels
So disappointed! Arrived on 12/24/14 and checked in, leaving immediately afterwards for our Christmas Eve celebration with family, returning to the property after midnight. We were tired! We turned down the bed to find blood stains on the sheets. It was too late to do anything about it, so we slept on top of the covers. Absolutely disgusting! We took photos of the stains and emailed them to the hotel owner. Two months later, Feb.18th, no response from them. I called to follow up today and spoke to the owner. He clearly didn't take ownership of the problem, saying "Oh yes, I forwarded your email to the front desk mgr. on duty that night". Is that how they handle complaints? I ask for nothing, but a simple apology and a “we’ll look into it” would help. I own businesses and if I receive a complaint about my business, I personally handle it. I don't pass it along. His tone was dismissive. He actually questioned the “freshness” of the blood.
It's unfortunate really. The place is beautiful, tastefully decorated with nice little touches and amenities. Mr. J, take a lesson in customer service. It will go far in customer retention.