Exterior

Reviews of Red Roof Inn Michigan City

2 out of 5
Red Roof Inn Michigan City
110 W Kieffer Rd, Michigan City, IN

Reviews

6.0
Rating 10 - Excellent. 125 out of 939 reviews" "
Rating 8 - Good. 225 out of 939 reviews" "
Rating 6 - Okay. 242 out of 939 reviews" "
Rating 4 - Poor. 165 out of 939 reviews" "
Rating 2 - Terrible. 182 out of 939 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

4.6/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from LaTunde RediResponse Specialist on Mar 28, 2024
Hello Bobby, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MICHIGAN CITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here several times, always clean rooms!!
Stayed 1 night in Dec 2023
Response from Devorine Red Roof Management on Dec 5, 2023
Hi David!The team and I appreciate your noble remarks. It's very rewarding to hear you are a recurring guest to our branded location and that you always find our accommodations clean. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing Red Roof Inn Michigan City. We hope to see you again soon.Sincerely,Devorine Red Roof ManagementRediResponse Specialist

10/10 Excellent

Anthony G

Stayed 1 night in Nov 2023
Response from LaTunde RediResponse Specialist on Jan 25, 2024
Hello Anthony, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Michigan City and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Pablo

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Tianna Rediresponse Specialist on Nov 7, 2023
Hello Pablo,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Michigan City appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof Management Rediresponse Specialist

10/10 Excellent

Joni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on Oct 26, 2023
Dear Joni,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Michigan City. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you had a great stay with us, resulting in your 5/5 score. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,Tianna Red Roof Management RediResponse Specialist

4/10 Poor

Leigh

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a happy stay
The hotel is in need of upgrading. Yes there was building construction going on; however the rooms need upgrading also. The room smelled of smoke, the window curtains were old and had burn holes in them, the flooring was worn, stained and water damaged. The shower continued to run, could not turn off water all the way. Bath tiles were missing along the sides of the tub, tile below faucet was loose and covered in black mold, tub was stained, rusty and moldy. Shower curtain was stained, moldy, and had paint on it. The bedding was very thin, had holes, and stained; no blankets were provided, just a top sheet, older thin bedspread and then another bedspread on top. The platform bed did not hold the mattress in place, it kept sliding off.
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on Oct 26, 2023
Dear Leigh,Thank you for sharing your experience at the Red Roof Inn Michigan City. I am saddened to read that your experience did not meet your expectations. Please accept our apologies for the odor of the room, the possible mold you encounter, the uncleanliness and the other highlighted concerns. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. Please know that we value you as our guest and appreciate your business. I have made management aware of your comments in an effort to directly address your concerns and to have that room inspected.We will take your comments into consideration to make changes to improve our customer experience. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
The mattress was nice and firm. The shower was nice and hot, but they had flimsy pillows. However, the experience was great.
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on Oct 25, 2023
Dear Bruce, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Michigan City. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you found your mattress and shower to be nice. However, you mentioned that the pillows were not to your liking. Nevertheless, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Red Roof value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely, Tianna Red Roof ManagementRediResponse Specialist

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great even the staff! I will recommend ❤️
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on Oct 18, 2023
Hello Tamara, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Michigan City. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the hospitality of our staff. I am glad that you had a extremely pleasant stay, prompting your 10/10 score. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely, Tianna Red Roof Management RediResponse Specialist

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Antonio,RediResponse Specialist on Oct 6, 2023
Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MICHIGAN CITY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 Good

Haley

Traveled with partner
Liked: Staff & service
they didn’t clean out all the drawers and the towels and bedding was stained but other than that it was a good stay and stuff was super helpful and friendly when we needed them.
Stayed 3 nights in Sep 2023
Response from Toni-Ann RediResponse Specialist on Oct 4, 2023
Dear Haley,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn. It's disappointing to know that the cleanliness of the room did not meet your expectations, along with the towels/bedding offered. However, your stay was still positively impacted by our friendly staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide you a more comfortable stay.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Toni-Ann RediResponse Specialist on Oct 4, 2023
Hello Laurie,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

4/10 Poor

Judy

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The condition of the property and room compared to the rate was horrible. Did not feel like a safe location. We ended up not staying and booked a night at another hotel
Stayed 1 night in Sep 2023
Response from Olivia RediResponse Specialist on Sep 23, 2023
Hello Judy,The staff and I saw your survey following your recent stay at the Red Roof Inn Michigan City. I am disappointed you had a less than satisfactory experience which prompt your 2/5 score. The situation you described regarding the upkeeped condition of the property, the room not being to your liking and all the other concerns is truly regrettable. I am very sorry for your experience. To uphold our company's high standards, your comments will be taken into consideration to make changes to improve our customer experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 Poor

Maryna

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room had a real musty smell to it. Best thing was a very comfortable bed
Stayed 1 night in Sep 2023
Response from Toni-Ann RediResponse Specialist on Sep 9, 2023
Hello Maryna, The feedback provided in your review regarding your stay at our Red Roof is much appreciated. We are pleased to see you liked the comfortability of your bed, however, I am sorry to hear the issue you described regarding the room having an odor. I really appreciate you bringing this to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town. Very truly yours, Toni-Ann Red Roof ManagementRediResponse Specialist

2/10 Terrible

Karim

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Does not look like what is in the description at all !
Stayed 1 night in Sep 2023
Response from Kamaria RediResponse Specialist on Sep 4, 2023
Dear Karim,Thank you for taking the time to tell us about your experience at the RED ROOF INN MICHIGAN CITY. I am sorry that your experience did not meet your expectations prompting your 1/5 score following your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

4/10 Poor

Brendan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice, but the room smelled heavily of cigarettes and the AC smelled of mold.
Stayed 2 nights in Sep 2023
Response from Kamaria RediResponse Specialist on Sep 4, 2023
Dear Brendan,Thank you for taking the time to tell us about your experience at the RED ROOF INN MICHIGAN CITY. It's great to hear that you found our staff to be nice. However, I am sorry that your experience did not meet your expectations due to the possible mold and odor you described. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from LaTunde Murrant. Rewards Specialist on Aug 30, 2023
Hello Daniel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MICHIGAN CITY and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Sharie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thankful we stayed
We had an unfortunate experience with an Airbnb place, and we had to leave in the middle of the night. It was very bad, and we are not picky. I was able to get right in with Red Roof Inn, and check in with ease and at 1:30 in the morning everyone was kind and courteous and helpful and empathetic.
Stayed 1 night in Aug 2023
Response from Xao RediResponse Specialist on Aug 31, 2023
The team at our Red Roof Inn Michigan City would like to thank you for sharing your feedback with us, Sharie. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our easy check-in process, along with our empathetic and helpful staff delighted us.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us again in the future. Faithfully,XaoRediResponse Specialist

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Oshane RediResponse Specialist on Aug 23, 2023
Hello David, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MICHIGAN CITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 Good

Cody

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Oniel Rediresponse Specialist on Aug 15, 2023
Hi Cody,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn Michigan City. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Recordo Rediresponse Specialist on Aug 4, 2023
Hello Ryan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MICHIGAN CITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

2/10 Terrible

Tammy

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Grosd
It was a non smoking room, with burn holes all over the comforter and sheets and it smelled of smoke. I went and bought my own sheets and blankets to use
Stayed 1 night in Jul 2023
Response from Antonio,RediResponse Specialist on Jul 20, 2023
Dear Tammy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MICHIGAN CITY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as an unpleasant smoky odor in addition to the sheets seemingly having burn holes. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up
Was a great place to stay for the money.
Stayed 1 night in Jul 2023
Response from Oniel Rediresponse Specialist on Jul 13, 2023
Hello Duane,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Michigan City. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about economical hotel. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

4/10 Poor

Angel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stinky, dirty, and very badly maintained in general
Stayed 3 nights in May 2023
Response from Kamaria RediResponse Specialist on May 22, 2023
Dear Angel,Thank you for taking the time to tell us about your experience at the RED ROOF INN MICHIGAN CITY. I am sorry that your experience did not meet your expectations due to the lack of cleanliness of the location. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

2/10 Terrible

Shareen

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
After working all day then driving 4 hours. This is the worse Red Roof I’ve ever been in. The outside was not kept up. There was Huge holes in parking lot. Entered room and the smell of bug spray hit me in my throat. Proceed to go over the room as I do with all! First pulled the sheets back. Why do they put this even on beds. Stains on sheets and comforter. Then to pull all the way back to mattress that has stains all over! The room had lint and dirt in corners. Shower area was not cleaned. 1 of the towels had a huge stain. Needless to say stepped back out and brought front desk to room. Asked if he would sleep here. His reply was No. The bug spray smell flared my Asthma up. Moved to a Hotel ended up having to pay even more due to me getting on site last mint again to find a place to go. Peace while sleeping is important to me. Be careful if you stay there. I wouldn’t let the chickens outside stay there.
Response from Gabrielle RediResponse Specialist on May 20, 2023
Dear Shareen,Thank you for your review following your stay at Red Roof Inn Michigan City. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the smell of the room, the unclean areas and the other concerns mentioned hindered your experience, which was saddening to read. Guest feedback, like yours, aids us in improving our guest experience, so thank you for sharing with us. I wish you all the best in your future travels. With thanks, GabrielleRediResponse Specialist

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family
It was great
Stayed 1 night in May 2023
Response from Gabrielle RediResponse Specialist on May 19, 2023
Thank you for taking a moment to leave a review, Laura. Myself and the staff at the Red Roof Inn Michigan City appreciate your 10/10 score following your stay. I am thrilled that you had a great stay with us. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist

10/10 Excellent

Jody

Stayed 1 night in May 2023
Response from Gabrielle RediResponse Specialist on Jun 8, 2023
Thank you for taking a moment to leave a review, Jody. Myself and the staff at the Red Roof Inn Michigan City appreciate your 5/5 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Staff & service
Stay was okay.
I booked the place based on price and photos. The photos looked fine based on the price but when we pulled up, it made sense why it was a lower price. The room rank of cig smoke, the bed cover had holes all over it, and there were stink bugs everywhere. The service was good and the staff was all very nice.
Stayed 2 nights in May 2023
Response from Gabrielle RediResponse Specialist on May 18, 2023
Dear Valued Guest,Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Michigan City appreciate your 8/10 score following your stay. I am happy that you found our services to be good and our staff to be very nice. However, you indicated that the pest you reported and the other concerns hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids us in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle RediResponse Specialist

10/10 Excellent

Erin

Stayed 3 nights in May 2023
Response from Gabrielle RediResponse Specialist on May 16, 2023
Thank you for taking a moment to leave a review, Erin. Myself and the staff at the Red Roof Inn Michigan City appreciate your 10/10 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, GabrielleRediResponse Specialist

8/10 Good

Sharman Anne

Stayed 2 nights in May 2023
Response from Gabrielle RediResponse Specialist on Jun 3, 2023
Thank you for taking a moment to leave a review, Sharman. Myself and the staff at the Red Roof Inn Michigan City appreciate your 4/5 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, GabrielleRediResponse Specialist

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2023
Response from Tianna RediResponse Specialist on Mar 27, 2023
Hello Albert,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Michigan City appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. It's great to see you enjoyed your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Tianna RediResponse Specialist

8/10 Good

Larry, Sheridan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location off of 94.
Stayed 1 night in Mar 2023
Response from Gabrielle RediResponse Specialist on Mar 24, 2023
Thank you for taking a moment to leave a review, Larry. Myself and the staff at the Red Roof Inn Michigan City appreciate your 4/5 score following your stay. I am happy that you were pleased with our close proximity to the I-94. We aim to deliver positive experiences and we're happy that you were satisfied with your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Gabrielle RediResponse Specialist

2/10 Terrible

Bradley

Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty I didn’t feel comfortable. Didn’t even want to sit on the toilet. Tv was about 15
Stayed 1 night in Feb 2023
Response from Kerry-Lee RediResponse Specialist on Feb 20, 2023
Dear Bradley,Thank you for taking the time to tell us about your experience at the RED ROOF INN MICHIGAN CITY. I am sorry we fell short and your experience did not meet your expectations. Please accept our sincerest apologies for the uncleanliness of your room and the fact that you felt uncomfortable along with the other issues listed that hindered your stay.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable and happy. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at any of our brand locations in the future.Very truly yours,Kerry-Lee RediResponse Specialist

2/10 Terrible

Richelle

Stayed 1 night in Jan 2023
Response from Chevanese RediResponse Specialist on Jan 24, 2024
Thank you, Richelle, for rating your recent stay at the Red Roof Inn Michigan City. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Laura

Stayed 1 night in Sep 2022

10/10 Excellent

Charles

Stayed 2 nights in Sep 2022

8/10 Good

Debanjan

Business traveler
Liked: Staff & service, amenities
Convenient location. Okay condition
Stayed 1 night in Sep 2022

2/10 Terrible

Katarzyna

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

2/10 Terrible

Michael Y

Stayed 4 nights in Aug 2022

8/10 Good

Mary

Traveled with group
Liked: Staff & service, room comfort
The room had a very musty smell and the floor was dirty behind the bathroom door. Telephone and alarm clock were not plugged in. There was a coffee maker but no pot, I asked for one but was told not all rooms had a pot and just get coffee in lobby. The lady at the desk was very nice.
Stayed 1 night in Aug 2022

8/10 Good

Laquisha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for the price
It looks kinda sketchy from the outside but the rooms are kept clean. I had the king suite and it was clean and comfy. I would stay there again.
Stayed 5 nights in Jul 2022

10/10 Excellent

Laquisha

Stayed 1 night in Jul 2022

10/10 Excellent

Mindy

Stayed 1 night in Jul 2022

2/10 Terrible

lisa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Spend your money elsewhere!
Stayed 1 night in Jul 2022

6/10 Okay

Colleen

Stayed 1 night in Jul 2022

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Jun 2022

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy combiner and cheap place to stay always enjoy staying there
Stayed 1 night in Jun 2022

6/10 Okay

Alan

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jun 2022

2/10 Terrible

Todd

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Jan-Ina P.

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Top sheet smells; people were so noisy last night. They were shouting and yelling in the hallway. I don't know what time it stops, probably around 2 am.
Stayed 1 night in Jun 2022